Angus & Coote Werribee

Terrible customer service and staff are super lazy. There return policy is horrible through the whole company and dealing with faulty items are even worse lucky noticed and came back within the 30 days or would have been more of a hassle but shop assistance were no help and tried to tell me the ring was "just dirty" when there was a chip out the stone. No experience and horrible with customers.

I brought watch today 18 th may, i asked about battery was it in warranty, they are saying me no battery is in warranty, what if battery spoils after 2 to 3 months, will it be any cost, she was not able to answer, instead she arguing with me about the battery. Because in front of me other watch battery was stopped. Apart from that they didnt had courtsey to explains what covers up in warranty for 2 years in guest watches. Susan is so rude, where she started arguing about battery and Ialso find, she don't have courtsey to talk with customer politey. Also, few selection to watches to Angus and Coote.

We are paying for watches, for showing 3 to 4 watches it was trouble for her, she immediately called other staff and ask him to show. This is not good customer service from Susan, learn to speak with customers and act. Never go Angus & coote for anything.

Love the watches I purchased! Great price and style, however the attendant that assisted me was rather rude and dismissive.

Lovely store and nice jewelleries. Great customer service. Very impressed shopping experience a few years back with one staff when I went in-store for a professional watch. The lady was very kind and provided great service.

Visited today and received amazing customer service. Kind, helpful
and patient. Thank you so much

I was in the store today and Leigh the store manager was amazing. Very polite and professional. She help us choose beautiful wedding and engagement rings. I highly recommend this shop.

Sales assistant Kahli at Pacific Werribee store was absolutely lovely, patient and professional. Nice young lady who respects that customers need time to decide and a second opinion which is why I would seek to be served by her if I was to shop there again.

Visited the Werribee store on Thursday and the staff were very friendly and helpful. Thank you Susan for helping me with my purchase…. My daughter loved the ring!

Awful customer care service- the lady said to me that do not runaway with the watch I was trying out. Be careful when going there - I’m reporting this lady to the upper management. I hope you go bankrupt soon by the end of this year.

Went in today with the intention to send my engagement ring to get a quote for two rings to be made either side of my engagement ring for my Wedding ring in October this year.

I spoke to one of the lady's before going back today about it and she advised me to come back after the public holiday etc blah blah so it doesn't take longer as it takes a week to get the quote. That's all she told me.

So I went back today to only be told that I'm suppose to look up what diamonds I wanted and size etc. Got told to go home and do that then come back!

And now I'm not even going to bother
If she had told me this before going back there again today I wouldn't have wasted my time!

It's a shame because I really wanted my engagement ring to have two rings made either side as my wedding ring.

But since it's such a hassle just to get the quote yea no thanks. Poor instructions is all I can say. Should've read the reviews first before going here too!

I went here with my partner to buy a two wedding bands and an engagement ring.
I had to get it resized so each time I went back, all of them were so so rude.
It didn’t matter which lady I got, all rude.
I would never come here again.

Leigh and the girls were absolutely wonderful, they truly went above and beyond to create a wonderful customer experience. My whole family were extremely happy with their gifts. They were very patient throughout the entire process and always kept my updated even with a complicated order, overall it was brilliant customer service. Will definitely keep coming back for all jewellery needs.

Best range of natural gem jewelry around the area at a very reasonable price, great friendly staff, highly recommended.

I wanted to buy a watch for my father who is in India. It was from my first pay check. I was taking pictures to send him and ask if he likes any of those. If the lady could have told me that’s not allowed, I would have understood. But she was so rude. She asked me if I needed any help, I told her that it’s my first time buying for my father he is India I am sending him pictures. She repeated exactly what I said sarcastically and paused. I was confused and asked I am sorry? She repeated the whole sentences again with sarcasm. I felt so discriminated and humiliated I left the store. I bought the watch from bevilles then.

Poor experience. Only allowing 3 people in store when restrictions allow more than that. Had to wait in line for ages. Might as well be an online retailer

Very friendly staff. Welcomed as soon as i walked into the store. Unfortunately the Werribee Plaza store doesn't stock Armani watches.

We had very bad customer service at weribee store. The customer service is pathetic, staff here needs to be trained that showing jewerally to customers is part of the job that they have accepted to do also they get paid for that job so they need to be grateful that having job in such time where lots of people lost their jobs.and being helpful and polite to customers is the least expectation in a customer service role.

The way I understand after reading other reviews, it's still "descrimination". They are nice to people who buy "diamonds" with them. First time I did "layby", and I was not given any extension.so I cancelled it and they took 25%. Long process of filling up papers. The Lady says it will be a "Company check" and It will start it's process on the next Monday (I filed Thursday) now it's Sunday have not received any. Never coming back even if I am just a "tiny", cashless customer who buys my affordable jewelry.

Very good range of jewellery in clean, well arranged displays. Friendly, helpful staff. Plenty of Mother's Day stock.

While looking for a certain type of gold earring for my partner, I showed a picture to the attendant to which she told me that they don't "have anything like it" which is fine.she then points me towards lovisa and tells me they might have it and will be more my price range. I thank her for the help and go to lovisa only to find it is essentially plastic jewelry. Absolutely rude and disrespectful.

It's such a shame because previously l looked at engagement rings here with fantastic service but will not be returning