Amart Furniture South Morang

I felt dismissed and my needs were disregards, although the specific sofa I wanted was a clearance I was told I can't get it unless I made the full price, I was few dollars short and when I said I will make the 95% of the payment today and the remaining on the next pay day I was told NO. Im very disappointed and upset. I understand I was a little short, but I wasn't going to take the sofa until I made full payment anyways. Very dismissive I went home sad and with no sofa.

WORST SERVICE!
I WAS SO eeeek

Approx 5 staff members sitting around the table talking shiz and no one even cared I was in-store

Discusting service from their customer service team. No care for the customer and the claim just closed. I had to chase up what was happening as they're lazy to even get back to me. We're now expected to live with a couch that has discolored fabric shade and creases and that we spent lots of money to buy because their technician simply advised there's no fault. The fault is pretty obvious on the fabric as the inspector personally advised me when he came to have a look at it and that we had to wait for a response.
Never going to purchase from your store again!

My receipt says 'delivery within 7 days'. It has been 18 days and still no delivery. Amart online are unwilling to cancel the order. I have been told to wait for delivery (no estimated timeframe), then courier the goods back to them AT MY COST.

Had tge worst experience this time. Staff need to trained on how to respond to customer queries and they need to have some product knowledge aswell. Different staff mention different details on the price etc
When asked why we got different response, response was "i don't work here everyday so don't know much".

Store manager seemed to be a little lazy, doesn't even want to move from his chair to respond to customer queries. Could see him yelling at some customers and to one of his staffs.

Looking at this, they lost a sale of 10,000$ which I did with another store.

Amart South Morang time to listen to your customers.

Really loved Amart until I visited this store. Tried to sell me a couch that was falling apart as a display model, salesman actually said the quality was terrible, told me there was another option for a little bit more money. Tried to sell me a couch $700 above my budget, told me I could choose the color. The color I chose apparently was an extra cost then the delivery was almost twice as much as other stores. And to top it off as we were leaving the women at the front desk looked my husband up and down and snickered.wth, was ready to drop over 4k in cash but wont be going back to Amart, took our money to fantastic furniture and got much better value for money and much better customer service

My partner ordered a new lounge suite in July, told by staff it would be in store in the middle of September, has now been told late October.
We would have gone elsewhere if we had of know it would take so long. As he was buying it for his daughter

Great furniture shop. Lots of item is on sale. Quality is ok. Lots design available in different prices. Thanks to service staff mr.peter.he was trying to help me through out my visit. He is very friendly, helping & explain the advantages of product. Even he is happy to fix the prices. He care each & every customers and he is trying to sell the ptoducts.
But unfortunately Rest of the staff just sit in front. They are not even botherd to greets or welcome to shop. They are not even bothered what's going shop.

Great staff and friendly service. Have bought a few things from here. The manager especially was very helpful. Will visit again

Was PROMISED a couch will arrive a month away from purchase date. It has now been over 5 months and just received ANOTHER email letting me know about a 6th delay. This is the definition of false advertisement.

Disappointing and Pathetic service and wish I can give zero Star…Bought a Product and organised assembly, product was broken upon arrival and have to wait months for replacement item with no communication from Amart team.
After several attempts when the product was due for arrival the Store manager declined the request to reimburse for the assembly people which were recommended by them.
Frustrated with the whole process with several phone calls with the customer service and store staff, Ended up cancelling the whole order and the store staff was so rude and arrogant to deal with.

My first and last visit to Amart Furniture…. I wish they could learn some customer service standards from other relative brands!

I brought 2 sofa from December 2021 till now I didn't receive my order 5 months now waiting
The excuse delay in shipping I don't know delay regards all my products came from overseas without delay. No one can give my when it will arrive.very disappointed

Order was made since 07/12/201 and you sending another email today 07/04/22 advising more delay in delivery until end of May? ! Why? ! Are you ever going to deliver the items?

Bad experience from the South Morang Amart team. This is specifically about the customer service - If you expect transparency from them, you better look elsewhere. Delivery of an item was promised on a particular day, but didn't end up getting delivered even after multiple calls and constant follow ups. The team even emailed the authorities and had called the delivering agency while I was witnessing the confusion, with delivery on 3rd Mar. But it was all just a waste of my time. And very conveniently the entire team who was working on this case ended up not working the next day. Moving into a new place with no mattress to sleep on was the last thing I wanted. Wasn't the best situation to be in, with a daunting task of being in a new location, new home and having to deal with unorganised work methods. Communication is amiss between team members and transparency is totally grey. They are good to you as long as they have your money. DO NOT EVER BUY FURNITURE FROM AMART IF YOU EXPECT GOOD CUSTOMER SERVICE. This is a lesson learnt and would never want to deal with these inefficient staff again.

To the Amart officials- Ensure you have staff who understands how to work efficiently as a team, communicates same info across the board, and who sticks to timelines as promised to the customer. Else, just don't give away false promises. And don't bother responding with a "We are sorry you had a bad experience and let us make things better for you over a call"

Rubbish place to shop, worst customer service ever received from a salesperson, don’t know if she knows what’s her job description is, I was Looking for the person who served me previously, she got offended, told me she is better then him, and if he is not around, not to shop there, how can you hire an egoistic staff, and manager, who’s name is Luke says don’t talk my staff like that, without knowing what and how his staff behaves with his customer. Poor experience. Will never recommend to anyone.

I purchases Queen Size mattress $249 and the Double size mattress $249 on 28th Nov plus delivery $99 even tho it's only 9min away from my place to delivery it cost that much. And arrived on the 4th Dec afternoon. The person (guy) i spoke on the phone was professional speak so clearly and cheerful person. 10/10 for him. Delivering my mattress they called first to inform that they on their way. They bring in take pictures as proof they done delivery. I'm happy but the plastic that cover mattress are holes or tears on it. This our second purchases at Amart Funiture South Morang.

Apart from a rather long delivery date, the service was great from all the staff.l also saved some money, due to Black Friday

Wasn't a pleasant experience, Staff were a little to noise and a bit rude at time's in my opinion.