AlwaysDirect

Absolutely the worst and lying customer service. Missing parts in every item i bought from them. Bought shower that does not work and leaks water. Sold me a returned shower, missing rollers, handles, strips, screws and no instructions. Not interested in helping, only interested in lying and taking money

Sold me a DANGEROUS product that OVERHEATED on first use and nearly created a FIRE! Releasing tons of smoke and dangerous chemicals. They have not attempted to respond despite being e-mailed and called several times. Scummy company, avoid at all cost.

AVOID AVOID AVOID THIS COMPANY THEY STOLE OUR MONEY, NEVER SHIPPED THE ITEM AND HUNG UP ON OUR FACE WHEN WE TRIED TO CONTACT THEM. WE WILL BE TAKING THIS FURTHER.

Bought a metal chicken coop and not sure how to install. Send message and got reply very detail, they are very responsible and helpful, patient. I will recommend to my friends and customers looking to buy.

I got a shoes cabinet with mirror from Always Direct. It has reasonable quality and price, but the instruction manual doesn't mention what to do with some fasteners regarding the push-to-open mechasism.

We bought a chicken coop on 30th December 2020 for $129. It is such a low quality product where lot of pieces had cracks, the roof soaked rain water and damaged/bent already within 3 days. The roof is not weatherproof as claimed in the advertisement. Also a timber from the roosting box already fall off. Assembling instruction are extremely difficult to understand as building a rocket. I regret my purchase. This product is fit for its purpose.

Good and fast service. Staff are very friendly and give the right direction. Purchased the 10ft trampoline it’s good. We see you soon

A very good product for a very cheap price. Locations is very good. Friendly personal. I would do it once more.

It was quick, efficient and as described. Item was ready to collect same day. Would purchase from here again.

Avoid avoid avoid! This company is dodgy. Ordered a shade house and almost 2 weeks later I have no word as to whether it has been sent or not. I have phoned and emailed and no one gets back to me with the truth. I have been told the product has been sent but they won't provide a consignment note or anything. Then they won't return emails. I have no idea of what is going on. They are not a legitimate operation. Avoid them or else you will likely experience my pain!

Great prices, so far great customer care and experience 10/10 would buy from here again though the store doesn’t have a logo

Fantastic company! Have bought a couple of different incubators, 56 egg and 48 egg and have amazing results without paying for expensive ones! Great customer service too! Will always come back as they are worth every dollar! Thank you Always Direct!

Friendly service, staff know their product and availability of incoming shipments.

2nd visit

The product that I bought is heat sealer which look good and durable. Staff is nice and helpful.

Not happy with the service received at all. I purchased a 5m x 10m Marquee, drove down 1 hour to pick it up as I needed it that weekend. The night before the weekend I started to set up and noticed out of the 4 boxes 1 was incorrect. It was a double up. I called the company letting them know and there first response was “do you know what you’re doing” in a rude manner. After arguing with them, they told me they would check their stock and get back to me. They called me back, no apology and admitted they gave me the wrong box and to come swap it over. Therefore, I let them know I am over an hour away and I will have a family member in the area pick up. I got no apology, no discount on my purchase or in store credit and made my brother leave a $100 deposit until the incorrect box was brought back down to swap over. Poor customer service, though the Marquee was great no complaints there.

The courier service used for delivery was terrible. My item was missing set-up manual/ instructions and 1 x toggle. Many of the parts were not labeled and was difficult to erect. When I called the customer service was helpful and sent me through a copy of the instructions, however it would have been more useful to have them there from the start.

I purchased a bed from here to just have their delivery company lose it. Once half of it arrived it was ripped, lining out of whack, staples hanging out. When I asked for a replacement they couldn’t give me one because they said they all have the same problem which just goes to show what kind of company this is.
Do not buy anything from them

Worst customer service non existent took 6 weeks to be told product lost or damaged and 2 weeks to get a resolution / refund.

I ordered a bedframe online and was promised delivery within 4 working days. After nearly two weeks of not having received it, I emailed to ask whether it was on its way. I was told the order had been sent, then after checking with the courier, the order had never been dispatched in the first place. These people obviously have no idea what's going on and have wasted my time. I don't recommend buying anything from here.

Very disappointed. I bought 4 massage beds for my new business. Within 3weeks of using them, one bed snapped whilst a client was laying on it! Bed was hardly used and the client was not heavy at all.
Uncomfortable. Poorly made. Dangerous. I refuse to use the other 3 beds now as they aren't sturdy.
They have refused to refund and return. I bought them 4 weeks ago. Terrible customer service. Do not buy.