Acustoms - In Ear Monitoring

The best in the business - faultless customer service from initial consultation to delivery of IEMs. Very impressive turnaround time, the slowest part was me getting an audiology appointment living in rural Victoria.

Absolutely loved my in-ears! Matt and Alice were so helpful and supportive in explaining the processes and getting me into my best fit!

From the first email and phone consultation, the entire team at Acustoms went above and beyond to make sure I got exactly what I needed. I had my IEMs delivered within five weeks of that original email and I couldn’t be happier either with the service or the final product. Thank you!

Great service pre and post purchase. IEMs fit perfectly and sound awesome - makes singing and playing so much easier in a band setting. After 40 years of playing this is a whole new experience!

I bought my Acustom In Ears more than 6 years ago and still love them! They still produce great sound and I use them on a regular basis every week. I've only had to replace my cable once and the customer service at Acustoms is always super friendly, quick and reliable. Would highly recommend!

Matt and the team at Acustoms are amazing! From the very start you can see the high level of detail from team. From sales advice for the best IEMs for your situation, getting your impressions, to receiving your IEMs.

Great job team!

Hooley Dooley now that's what I call service. I've had my custom triple drivers now for 7 years that I originally bought from Acustoms. Checked in after all this time to get a new cable and got one immediately and now I'm back in action. Still loving my in-ears and still blown away by this incredible service. 5 stars would recommend

The team at Acustoms were super helpful with my IEM's. They made the whole process super easy, and super fast and efficient! They look amazing and sound incredible! Would highly recommend Acustoms!

Acustoms are fantastic! I needed a new cable for my in-ears that I’ve had for 7 years and they organised it and sent it out to me on the same day I emailed them about it! Express delivery and I got it very quick. Alice was who I was emailing back and forth with and she was absolutely lovely! 100% recommend them!:)

The staff here were amazing, I purchased my UE18+ earlier this year and I can not fault them. Very good sales advice and top notch customer service.

Thank you

Matt and the team at Acustoms were super helpful with my first custom UE monitors. Easy to work with and made the whole process easy. They look incredible and sound even better. Great job Acustoms!

ACustoms were amazing! I had damaged my previous custom IEM’s and they were so helpful in assisting with getting these repaired. Matt was super helpful and proposed all of my options available as well as the option for getting new IEM’s moulded. He was clear on price and always gave me all of the information so I could make the most informed decision! I ended up getting new IEM’s and it was such a smooth process, I was kept informed along the way and felt valued. My previous IEM’s I ordered directly with the manufacturer, I wish I had of gone through ACustoms like I did this time. Can not recommend them enough!

Matt from Acustoms was so helpful in the entire IEM purchasing experience. From choosing the correct company/model to go with, through to getting my moulds taken. It was smooth sailing and I felt confident I was speaking with an expert who takes pride in their service and making sure I got what I needed. My IEM's arrived this week after a super quick turn around, I have been blown away by the sound quality and fit of the IEMs and can't wait to get back on a stage and give them a real good run! Thanks Acustoms, you're doing a good thing over there!

Highly recommend ACustoms! Matt was great with communication and came through with the goods in a timely manner. These guys know their stuff!

Great service and support from Matt and the team at Acustoms! Had many questions and Matt took time to answer all of them and organised everything. Ordered the UE 11's at a great price and will definitely recommend them to others!

I got excellent service from acustoms, and timely delivery of an excellent product from UE. Would recommend.

Matt and the team at ACustoms are the absolute best!

I bought a pair of UE Live’s from Matt. He and the team went out of their way to provide the best service one could expect! Not only did Matt talk me out of a pair of more expensive custom IEMs (after patiently listening to my eclectic tastes in music and experience as a drummer), he then proceeded to explain why the UE Live IEMs were perfect for me…and he was absolutely right! He also went out of his way to help me with some custom artwork too.
One year in and he’s still willing to go out of his way to provide the best service, giving recommendations on a variety of things as well as sending a couple of items back to UE for warranty replacement. I am definitely going to be using Matt and the team at ACustoms again. I wouldn’t go with anybody else!

Matt and the team at Acustoms are amazing. If you’re looking for custom in ears make sure you come through these guys.

Very quick turn around and my in ears sound and feel unbelievable. Thanks again guys, looking forward to using these live.

Ordered my first set of custom In Ears with these guys, and couldn't be happier with the result. Super friendly staff making the entire process quick and easy. Got my UE Reference Remastered in the mail today, they look amazing and sound incredible. I would highly recommend Acustoms to anyone looking for in ear monitors!

It's sometime difficult dealing with a product that comes from the USA but when you have a local company on the ground here in Australia it is nice to know you can contact them and get the help you need. Matt from Acustoms was great to deal with and my issues were dealt with. Many thanks.