Summerdale Medical Centre

I have been going to summerdale medical practice for long time. They are nice friendly caring admin staff doctors and nurses. They do look after me. I am happy with. I am happy with the service that's given when I come to summerdale medical practice. But yes I do worry about the doctors bills and there's no bulk billing because of being able to afford it on a disability pension for me I find it doesn't go far.

I watched one of my work colleagues receive a 2 minute telehealth appointment and be charged $97. Telehealth! Absolutely shocking!

Absolutely disgusting. I arrived 3 days ago from Qld to spend final days with my 96 year old father who has been a patient at your Medical centre for around 25 years. He passed away yesterday. Today I woke up feeling pretty bad and did a Covid test which came back positive. I rang the covid line and was told I had to speak to a Gp. Eventually got through to your clinic and tried to explain that I have 3 auto immune disease’s and need the specific medication urgently on advise from my rheumatologist. I was bluntly told, we are not taking new patients, not even for an urgent prescription. Absolutely pathetic. They actually lost a patient yesterday in my dad. Long story short, had to wait 3 hrs to get a phone appointment with my own Dr at home due to daylight savings etc, and she immediately sent the required prescriptions. This receptionist needs some major training. She should have at least asked a nurse or a Dr.

My grandmother has been a patient of Dr Rose for over a decade. Her health deteriorated and even after requesting a home visit as she was no longer able to leave the house, was told he "didn't have time" The elderly always get fobbed off and he was cold and uncaring and obviously couldn't be bothered because of her age and health condition. So unsatisfied, we have had another GP take over her care. If you are elderly, don't bother with this Dr. There is no level of care.

I have been going to this practice for over 4 years. I am shocked at how rude and uninformed the reception staff are. I am always friendly and work in the medical field. When planning to remove an IUD I was told that it was “up to the DR to decide if I should get pregnant” and that the process would require 2 visits, despite the procedure being very quick and easy. Later, a Dr confirmed this advice was wrong.

I also had a very significant concern regarding a young baby in my care. Reception said they would not see him over the weekend because “he is a new patient” and would require a “routine nurse assessment” and there are no nurses on the weekend.

I cannot fault the nurses or the drs here. I think these issues stem from management and reception staff.

Lastly, I had pathology results come in and I requested a copy of my HcG result, despite this being my legal right according to The Australian Government Health Website, I was refused this and offered an appointment for 4 days time. This medical practice, in particular the reception staff, are not professional and have left me in tears too many times. They have no respect for theirs patients emotional health or legal rights. As a medical professional I am shocked at their work ethics. CT

Currently on hold more than 30 minutes and still counting, while trying to contact the practice regarding an urgent matter. Incredibly frustrating.

Now require a mandatory mask to enter and charge the unvaccinated more for service. Although the mandatory mask is a little extreme, I can understand, but charging unvaccinated people more is outrageous. I am disappointed with the level of care I have received in the past. The doctor did not help me resolve the health issue and just wanted to prescribe me pills and mask symptoms rather than getting to the bottom of the issue and helping me heal. I have recently heard an unsettling story from a friend who used to see a doctor here. I will not be back and I do not recommend.

Working as an RN in an aged care facility who deals with the GPs at the practice regularly, I can't fault them. They are attentive and you can see that they care for their patients health and well being. Whenever we have new residents at our facility I often recommend they switch to Summerdale so they can get the same quality care that all our other Summerdale medical residents receive.
Sure at times I call and have trouble getting through or the GP is understandably busy but they always call back to address the concern. I have also found the new phone system has also helped in reducing waiting times.
As a mum, I have also taken my child there and can also not fault the care he received.
Highly recommend.

Dealing with Summerdale Medical as a health professional (RN) is incredibly frustrating. They don't forward emails to GP's or the Drs don't read them - I've never had a response to my emails, they never put my calls through to the Dr. Huge wait times on phone lines. Reception staff are rude and cold, they disregard concerns and speak down to people.
From a Palliative care perspective if your loved one plans to die at home, find another GP practice these guys will make it a nightmare!

Very very bad experience, my wife is a new patient, initially when she called and booked the staff said there can be a 30mins wait after she arrives, our appointment was at 3: 30 pm and we arrived at around 3: 37pm, the doctor refused to see her saying she was 10 mins late, the doctor wasnt even busy.if there was an option of giving them 0 stars i would have done that.

The medical staff are amazing, professional, thorough, but the administration is disgusting. Reception staff are too often cold and rude, they have booked me with incorrect doctors and then blamed me, you can never get through the phones, they are either engaged or not connected, there is no hold queue, meaning multiple calls are needed over an hour to try and get through. Immunisation records for children are never sent to the government, requiring multiple calls to the medical centre to remind them to send them through. This issue has happened with every single immunisation my child has had here, as well as other people that bring their children here.
Asked ahead of flu vaccine if they had any in stock and was told yes, only to told that they didn't, and I had to call multiple pharmacies and travel across town to source it and bring it back.
Tried to leave feedback via their website but the feedback page is error 404.

Lovely, caring & professional staff. Wait times usually aren't too long, but sometimes that can't be helped in this field so you can't really fault them for that.