PETstock Glenorchy

Been in on 2 seperate occasions to look at fish. Both times no service what so ever. First time there were staff around, no customers, but just chatting to each other. This morning there was not a single staff member in sight. I could hear them out the back but I waited for a while and no one came. Could have walked out with anything!

Excellent service, very friendly staff. Some of the pricing is quite confusing and they acknowledged it.

The staff are great and very helpful.they really go out of their way to spend the time to help

Lovely staff and great product knowledge, when asking about fish the young girl didn’t know exactly what I was talking about she got another colleague who had more knowledge which was super helpful.
Michelle and Ashley seem to be the managers and they do a fantastic job and are always happy to help me out when I go in.
I know some people get confused with the Glenorchy PetStock and the Derwent Park Country one, but I sure don’t, Derwent park was bad service with rude people and such lack of enthusiasm for the job shown. Such a completely 360 to the Glenorchy shop.

Went there today, met Krystal, she helped way and beyond.
Top class customer service.

Very impressed, the place was clean and tidy and heated, I bought wet cat food & treats, they were very fresh and in good condition, they have fish and birds for sale. I highly recommend this store.

Staff busy chatting to friend. Didn't offer any assistance. I got my items stood at counter, had to ask if I could be served. The items $46.45 staff did not have any idea what change to give me out of $50. Something happened to computer.
Why do staff have to rely on computers to tell them what change to give. Definitely not going back.

3 times i have entered this store, 3 times the girls are all just standing behind the counter doing nothing, had to pretty much beg for one to leave her spot to help me. I have no interest in continuing with this store

The store is well laid out however the variety of stock is low. The staff are not very helpful. For example, I was looking for an item and a staff member that was standing close to me did not offer to assist when asked. I had to walk to the cashier who was so busy sweeping. I had to again ask for assistance. Pity that customer service and stock availability is non existent in this store.

Asked for help with puppy harnesses staff new nothing and did not seem interested in assisting. We asked questions regarding their puppy classes and our details were taken
and that was the last we how heard. Puppy has arrived three weeks later and we have now made alternate arrangements. Bloody poor.takenand that's the last

I wanted to pick up my dog's food that I usually get at the South Melbourne store as we're on holiday, but they had no idea what I was talking about. We heard the manager of the store speaking very rudely to her younger colleague. Store was clean and neat.

Left work early, drove half an hour to get there before they closed and they had already turned the register off. Turned me away with the door wide open. Can't rely on them and they don't care about the customer.

A lot of dead fish in tanks. Staff didn't acknowledge you being in store. Left without buying anything.

Visited the store today for the first time. Needed help with something that was kept behind the counter. Two staff physically behind the counter chatting to a female who didn’t seem to be purchasing anything. No other customers and no acknowledgement of my presence or offer to help.
Store is nice - service was non existent.
I left and spent my money elsewhere.

Excellent service when we bought 2 finches, cage and accessories a few weeks ago Would recommend this store for animal needs. Willow and Fern sure do make the day bright with their chirping.