Deloraine Medical Centre

Nice website, wanna make an appointment, click the new patient bottom, and it asks me verified is required, but when i click the send code bottom, it’s says can’t find my records, what? Well done, thanks for made my feeling worse, 6 stars recommended

If you value your life and care about your health I suggest you find somewhere else! The last time I went here I was misdiagnosed and laughed at by the so called doctor who was probably just a student like most them. The second last time I was there I was given an empty referral. I'm absolutely disgusted at the service from this practice. Thanks for all the stress and anxiety you have caused me. DALLAS CHAIN

And by the way you dont even deserve the one star I gave you.

Can I make a suggestions, when checking the sight it makes it look like visiting hour are the time that are displayed on the website gets there and was told I was to early the only reason I got there that time was because of what the webb said, but the hospital is a credit to staff it is amazing

Needed to see doctor today Saturday read the sign outside cold and flu symptoms go to the other building did this that sign said do not enter if you have cold and flu and to ring first.tried ringing and ringing no answer.not aloud in reception was told phones are turned off over the weekend.if you open the phone should be on

Thank you so much to the lovely staff and doctors at the Deloraine Medical Centre. I am travelling from interstate and had a medical dilemma and they went above and beyond to assist, cannot thank you enough!

Last week at Westbury, I saw the doctor on Wednesday who ordered a test for the next day. I organised an appointment with said doctor on the Friday, given a time of 1: 30, I got to the surgery, sign on door, closed for lunch until 2pm. Not helpful. I called the surgery and it went through to Deloraine only to be told you do not have an appointment today and the dr had left for the day at 12: 30? I made an appointment for after work on Monday which I had to cancel and was told the dr would do a phone consult at the said time of 3: 45. Whilst at work Monday, I had a message to confirm an appointment at 1pm? I had a missed call from the dr for a phone consult at 12: 55 and I knew nothing of this, phone on silent at work. I finally managed to talk to the dr at about 4: 30 that afternoon to be told I need another fasting blood test and did not need an appointment for it only to find out on the pathology website, I do need an appointment. I called pathology after work and person I needed to speak to had left for the day, I was hoping to do this test the next day, my day off from work. I am feeling very despondent about the appointments and misinformation.

Have been going here for 15years. Receptionist staff have always been friendly and accommodating. Have noticed some staff rotation. One of the very few practices left that bulk bills, however i believe new patients do have to pay upfront on your first visit for adults? They also have a second building in the same complex which accommodates for pathology, mental health as well as other health professionals.

If you want consistency.this is the place. Consistently incompetent receptionists, rude staff, rotating doctors… the good ones leave, the bad ones stay. Unless management is replaced, this will consistently be the worst experience of your year.
Ask for the the horrible Practice Manager; Tanya, and it will be the worst of your life.

There is a three week wait to see the doctor if you are new and the first meeting is $150 cash. Basically that means you cant get medical treatment in Delorain unless you are rich. Appalling.

Doctor told me I should lose weight and that might help my problem, without looking at my medical history or even examining my knee, which was hurting because I had been exercising trying to loose weight.never going back to that weight bias doctor. I guess if I was thin i would be allowed to have a genuine injury.

Wow never have I left such a bad review for a medical centre! Doctors a great and friendly, most of reception staff good.however this is a shout-out for the atrocious customer service skills that I received from a receptionist there called Dion who took 20 minutes plus minutes to book single appointment and was extremely abrupt and offensive when doing so. I’ve left a written complaint with the practice manager, he should not be dealing with customers of any type. It’s my opinion that Dion is completely incompetent and offensive. Horrible!

I agree totally with the other comment regarding the receptionists. Very unprofessional and, as a new patient, not doing the preparatory paperwork. So I get to see a "doctor". Who then used his two finger typing "skills" to enter my details laboriously onto the system. And, as a result, cost me more in consultation fees. The diagnosis? I knew what my problem was but honestly it was like this guy hadnt attended medical school. Go to Launceston Med Clinic and see how it should be done. Meander Valley deserves much better.

Doctor Fara is a lovely caring doctor who put my mind at rest and was very thorough in her assessment of my knee pain.

Very lucky to have access to the services this practice provides. Bulk billing is a huge plus. Dr Krishnan is amazing.