Clarence GP Super Clinic

Been going to this clinic for over 10 years but because I haven't been in a while I'm considered a new patient and "none of their doctors are taking new patients". Ridiculous.

The facility and staff was all nice but funny story: I had a heart irregularity and went to see my GP there, I weighed 58kg and am 158cm tall, she said I was too fat for my size and that was the cause of it.
Think of it now I felt like I should’ve filed a complaint at the spot.
It’s been three years and now I feel comfortable sharing it here, just so you know

Incompetent reception staff and long waiting time.
No respect at all.
I hope they get treated the same way.

Receptionist isnt that friendly, charge is a bit high for insurer to cover. But my GP is great so I’ll give it 4 stars still

Reception is dry, rude with ZERO compassion. I must say the Drs have always been good though.
But then we come to the dental clinic there. The girls at Reception are just beautiful, friendly, polite happy and understanding. The actual dentist on the other hand. OMG! HE could not be more rude if he tried. I had a wisdom tooth removed, fine, but then went back two days later to have a piece of very sharp tooth or bone, that he missed, removed. He was SO extraordinarily rude! He stuck his finger in my mouth, gave me a MIRROR to look at what he was lecturing me on, told me it was because I smoke (which I have not for three years) told me it's still healing, basically pushed me out of the chair and down the hallway with a bottle of mouth wash in my hand. A week later I STILL HAVE that sharp piece of tooth sticking out of my gum and i can't eat or even swallow without severe pain, am losing weight and sleep, which definitely is not something I need to be doing! Never will I ever return to see this arrogant rude so called professional. Now having to take MORE time off work, which is highly inconvenient as we are short staffed, all because he failed to do his job! I'm disgusted and dissatisfied with this service. And have lost all confidence in them. My advice go to the city or Newtown and see someone that still has a decent bedside manner and likes their job. If that fails do it yourself, it'll be less traumatic

Couldn't send script to pharmacy, kept on hold for a long time. Went to pharmacy 3 times, Megan wasn't helpful, put on hold again and again. Tried to give her ways to do it by email or e script but only wanted to send by fax.

Really disappointing, recently have not been happy with the service at reception. My partner who has seen an older doctor there regularly post craniotomy (brain surgery to remove a tumour) had a seizure last week that landed him in emergency. I called and explained the situation, and that emergency had sent a letter to said doctor for follow up/correspondence only to be told the earliest time was 3 weeks away, and I proceeded to call early morning everyday leading up, with short snappy remarks like “nothing available today, I can’t help you… bye” and “we will call you bye”. No people skills, nor could any of the receptionists hold a conversation. Plus, I can near assure you that had my partners doctor known about this situation and the receptionist actually communicated it to him as per my request, he would’ve got him in earlier. Instead, they were dismissive and at the best of times very rude. My partner loves his old doctor, and will continue to see him as he is very good and thorough - but if you want service, don’t go here. Let’s hope they actually call, you can’t tell me that in a week not one person cancelled… seems odd to me!

Thought it was only me who was treated so badly with so call Doctor Peter Saxton, but all other my friend who saw him was absolutely disgraceful. Hopefully it’s not because of our different background.

I have been visiting this practice since it was known as Clarence, prior to the renovations, years ago.
The doctor's have always been extremely helpful, supportive & professional. The receptionist are always very polite & professional, too, despite usually being extremely busy.
I always recommend the Super Clinic!

Absolutely Disgraceful, I made an Online Booking on December 10 for an Appointment on Dec 22,30 Minutes before my appointment, they call to say that the Dr.that I had booked with can't see me because she isn't taking any New Patients, They are Sorry.

Extremely unprofessional, and confusing?

Almost two years after I'd had any form of check up or contact with them, I was rang by a nurse of my GP, who said that my GP had a health plan for me to follow, and want's me to come in.

I told her I hadn't seen the doctor in over a year and a bit and wouldn't need anything like that, she rang me back multiple times before telling me my DP won't see me anymore.

Like what?

Front of house was nice, the doctor was nice, but the lady in the back who I believe is a nurse has been out right rude on multiple occasions. I feel like making a complaint to managagement.

Excellent service from receptionists and reasonable wait times. We have a great regular Dr there and never an issue with any other GP’s that our family has seen here.

I really don't know what experiences these people have had, I've been going to this clinic since it opened they do call you the day before to confirm your appointment, the ladies at front desk are lovely, so maybe it's the attitude of the person wanting the appointment that is the problem.

Good access, great receptionists, good waiting rooms, fantastic doctors and access to other services.

Like a lot of GP surgeries, staffed by doctors who are burned out and no longer interested in the human being on the other side of the desk.

I cannot believe it! I phoned to make an appointment and I was told that I had to phone back in 2 weeks to make an appointment. AND that there was a 1 week waiting time - that's 3 weeks at the soonest. I asked why I couldn't book for 2 weeks time instead of phoning back in 2 weeks time - I was told that they look after their "own" patients! "Own patients"? I said that I was a human being and that it seemed to me that the Hypocratic Oath has been thrown out of the window. The woman on the phone told me that this was their POLICY at the momet! Own patients! POLICY!
Sorry, this it totally ridiculous and against any hypocratic oath. Stel