BIG W Glenorchy

If for some reason you don't know what a Big W is like, here is my opinion. It's functional. I neither love it nor do I hate it. I have to buy tennis balls for the dog from here (they have to be school grade or higher - he knows if they're "dog-grade" tennis balls).

What can I say? You can get most things here from clothes to shoes to uh, cheapo tools and garden supplies. But at the same time most of what they sell isn't exactly premium quality. I'll go here cause I need something quickly, not because they have anything I particularly want.

It's basically Kmart but one step up.

Not enough check outs open this time of year, couldn't tell staff from normal customers no uniform (poor)

It is quick and easy place to get to. Has what I want and need and it's easy to find. Recommend highly

Very good customer service - helpful staff at the front door and on the floor - kindly followed up on a item and politely called back.

Love this place more than Vegemite on toast. We need big W in Launceston. So much variety. Staff are helpful. Good layout. Amazing prices

Only went in to get one thing, the guy in the tech area was very helpful, got my product, paid down at the back register.
It was a quick visit but got what I needed.

Good range, not bad prices, would help if staff new what you were talking about when you give t g em a name of an item such as tarpailin, instead of looking at you with utter blank on their face.

Got hung up on once and then was put on and off hold for five minutes, and wasn’t even able to talk to a real human being, just kept going in circles.

Not as much variety as there used to be.
Friendly greeting on arrival and other helpful staff.

Lovely welcome from the lady at the entry today, however Michelle in self checkout needs a new job if she's going to treat customers the way she does for no good reason.

Honestly disappointing, from ordering online and being told everything was instock, then to get a message that pretty much none of it was and id need to wait for a giftcard to be sent out. Drove an hour just to collect what they had and drove home just to undo a camp kitchen setup and find that it was broken and dirty. 100% a returned item that wasn't checked collectly before resale. Can't even call thought as no one knows how to answer the phone.

It's Big W, same as any other Big W always a bargain, always there nothing out of the ordinary

Good basics. Remind me to check for security tags because staff do not check I always have to go back in with my docket after I get home.why is there no big dubs in Launceston or Devonport?

Bought a battery pack for $25 works amazing.the next week I go in there its on sale for $15
1/10 not worth my money

After hassles with security tags in April (no alarms) & no-one on coast able to remove, so postage, apology & bit extra
In Hobart again this week to get back up coast to find more tags, no alarm went off at exit, so here we go again
Multiple of same things but not all tagged
We did check some

Worst service at SERVICE COUNTER. Petrina yelled at me, Laura 2ic was a cow. John the Manger was hopeless and didn't get back to me twice when he said he would. Big W Glenorchy management skills need a HUGE IMPROVEMENT! Kind and respectful lady in changerooms she gets a GOLD STAR!

Came at 5: 10pm on Sunday, found it was closed already, while the website showed the closing time is 5: 30pm on Sunday: (

I recently bought a TV and had trouble tuning in the channels, but Mel in the Layby dept.helped me through it and even scanned them in for me. She went over and above, the best customer service ever. Thank you so much Mel.

Good quality and selection of products, if there is something you can't find on the shelves the staff will go above and beyond to help find the products you are looking for.

This place is somewhere between bizarre world and the twilight Zone. The interior is dull and the lighting is very poor, I thought that I was in a store from 1986 and the interior is a testament to the dated interior. Luckily I was only there for a brief period of time, but this particular store is in desperate need of modernisation. Thanks for letting me do the time walk again.