Zap Fitness 24/7 Adelaide CBD

The bad smell and leaking pipes from the roof need to be fixed asap. Smells like sewage, and is getting worse. The staff know about this, but nothing is being done about it!

Poor experience cancelling the membership. I have paid the cancellation fee and it waived the outstanding membership fee and not be charge no more after the waiting 14day period of waiting. I kept getting message overdue payment and have talked to customer service but insisted I had outstanding payment. I was advised to call their third party debit payment company. Funny enough that they were able to resolve the issue instead Zap fitness.

Friendly staff. Gym is well cleaned and hygienic with basic disinfection wipes to help stop the spread of covid and it also has lots of equipment. Really happy with this Zap.

My member ship was transformed to this place because the one I selected was closed without any Notice. And now your terrible customer service line never get through. What worse is that stupid provider called Debit Success charge extra 10 aud as twice the membership price as the so called overdue amount even after I updated my bank details in their stupid website. No one can be get through or communicate with，but all my money being stolen. If you want double the fee just say it at beginning. DO NOT change my membership location without Prior notice and refuse any calls about cancellation!

I love this little gym in the city for those early morning workouts before work.

When it comes to the equipment available, there is a good selection of equipment and it is all good quality and works well. The toilets are always clean, I haven't ever used the shower facilities here, however, I am sure they are clean too.

I like going here, as it's never too busy and I am able to workout with what I need, and not wait for a machine or piece of equipment. It may get busier later in the day or evening.

Some vegan options in the vending machine would be good but I usually have my own stuff at the office.

So far being at Zap CBD has been amazing, props to the staff I think they’re the best staff I’ve come across at a gym

Randomly closed today with no warning or way to go inside. Says 24/7 but giving no warning about closure.

*Edit: A week since their response, Zap have not contacted me as promised and the situation has not improved. There were cockroaches in the weights area and the showers were still not clean. I’ve notified if my intent to quit after 5 years of membership and have joined a different gym. *

I go here because it’s quiet in the morning and on my way to work. The gym itself looks nice and has adequate weights and machines.

Sadly the facilities are not clean, the showers are not cleaned frequently and the first one has bugs in it. Only one female toilet cubicle out of 5 is able to be used/locked and the others have been broken for some time now.

I think this could be a really great gym if it was given some love in terms of maintenance and cleaning. You are also unable to see the mirror from the squat rack so it’s hard to focus on correct form.

Arranged a"free workout and inspection" online and fully expected to become a member, visit was all confirmed.

Arrived in my gym wear at the arranged time and no one from Zap met me at the agreed time, so I was left standing outside their locked CBD door knocking until I managed to enter after a member left.

What I saw when I looked around was enough to convince me this gym wasn't for me, very basic equipment and the area smelt like it has inadequate ventilation.

Hoping to pass on feedback directly when they followed up free pass, but no one bothered from zap.

Overall the experience was disappointing all rather disappointing.

Been going to Jetts now ZAP for years. This gym has recently been given an inside overhaul and it looks much better than it did. Unfortunately there's a stale or musky smell in the 2 back weights room that is extremely hard to ignore on some days. I keep going back as it's cheap, but the facility is not the greatest.

I’ve been going to this gym for a month now, 1 treadmill is still broken and has been for 3 weeks, still no soap in the bathroom, one toilet is missing, hand dryer doesn’t work, one of the shower heads is broken and it’s really stinks in this gym.

Cancelled my Gym membership at this gym because of a lack of proper equiptment.

These guys still send bills months after going instore to cancel.

One of the worst gyms there is. The whole place has an uneven floor where your weights will constantly roll away from you. Also has a cockroach infestation. Stay away.

DO NOT JOIN THE GYM ZAP FITNESS UNDER ANY CIRCUMSTANCE! After you give them your bank details, they will lock you out for no reason, then send debt collectors after you and then try to charge you double the fees of any other gym in Australia. RUN AWAY! Do not go here under any circumstance! Worst experience with a business ever! This is all after saying that it was their mistake #zapfitness #zapfitnessadelaide

I enjoyed my work out here but was terribly disappointed at how they handle my issue. When I signed up, I was told that I can cancel my membership after 1 month and have to give them 1 month notice. I thought it was perfect for me as I only had 2 months left in Adelaide before moving. Told them I want to terminate the membership and one of the guy told me he had done it. That was in Mid November. Realized I got charged end of December and they couldn't direct debit from my new card in January 2020 hence there's additional debts (they could have contacted me about that). I called them afterwards but they told me there are no record of cancellation (one told me there could me system error in ZAP Adelaide so how's that my fault?) and I couldn't provide evidence as I informed them upfront. Emailed them to explain but no one even reply my mail. Called them but phone was unattended. Got direct debited today again and they never provide evidence when my last payment gonna be. I think my bank gonna be dry. Don't give reason that you guys tried calling me and it went to miss call. I emailed ZAP Fitness Membership. SOS.

Won't debit from your account for months
I personally went to the gym to tell them that i have funds but the auto debit isn't working
They did nothing
Then after few momths they sent me a SMS saying they will send debt collectors after me

Cancelled my membership
Not returning back

Not great after the re structure, very hot and smells like a public bathroom. Not great to have a gym underground.