The Wash

Expensive with a lot of blemishes and smudges left on windows, panels etc. They are so busy the attention to detail is poor, but still charge a premium. I gave them a second chance, but will not give third. Waste of money.

Better off going to a BP Happy Wash. Long wait times and a terrible result. Another customer lost. DO NOT GO HERE!

Very easy. Enjoyed a lovely coffee and lemon tart while watching six people working on my car.

I came to get my car's windows cleaned. I'd praised the staff for their apparently diligent work - only to discover - (once out in the sun), that the only window cleaned has been my windscreen (perfect) but no other windows as well as leaving a big, careless smear on half my rear window. Side windows were left untouched.
Had me wondering whether staff had been trained to work to a time factor; (eg stop after X minutes & get onto the next car in line).
(How do I post a photo?)
(Update.)
Manager Matt and competent crew apologised and did a great free windows job.

Use to be a quality car wash but has gone down hill since they renovated it, I paid $190 to get my 2 door ute cleaned to what they say is showroom condition and is was a very average clean, smeared windows, trims and dash were just wiped over with a rag and paint work was 80% cleaned. Better off going to the OTR drive through for $15. VERY disappointed.

Not cheap! But. My car looks as good as it did coming off the showroom floor.

Probably why the was was called the showroom I guess? For all the work they did they were relatively quick and did a brilliant job. And they didn't try to scam me charging extra for pet hair.

I paid $150 for this lovely car wash, 'hand finished with care'.
Boot untouched, so was centre console, polish/wax not wiped off properly, mats not cleaned, water marks, rims not clean. I paid for ATTENTION TO DETAIL, which is clearly visible in the pictures.

I don’t normally write reviews or consider myself as one of those people that have time to nit pick on things but here I am. I have been going to the wash for the past year and at the start had some really great washes. I purchased a brand new Toyota Hilux and I asked them to be very careful of my new paint work. When the car was completed I drove it into the sun light and saw swirl marks all over my paint. I Immediately took it back and the manager/owner said “swirl makes happened naturally over time” even though I had specifically told him the car was brand new and did not have a single imperfection on it. After a conversation he agreed to polishing the paint to remove the swirls which fixed some but not all of them. After a few months I decided to give them another go considering it was one bad experience and the rest I have had were pretty good. I paid $265 as it’s a trade car and the wheels had not been cleaned, the foot rests and peddles still had mud on them, the dash still dusty. The paint work still had dirt/road tar on it and had not been dried properly. I noticed as well now the car has swirl marks all over it again and I will not be making a return back. I am strongly disappointed and know that my paintwork ruined my cars paintwork and have been ripped off $265. I don’t even trust them to fix the swirl marks and will have to take it to a professional.

Extremely disappointed. We paid $ 400 for deep cleaning and wax they left all the 4 doors unclean saying it’s not part of the cleaning. The car wasn’t even washed properly when we asked them why it’s not clean they said because it’s waxed. They didn’t clean under the boot. That’s not the service one would expect for $ 400.

I used to work for this company and i must say they are 1 of the worse places to work for. They like to play favourites. It happened to ne. I don't advice advice to apply for a job there at all

Will never return. The electrics in my $70k car were completely flooded. My car didn’t even make it home…I called the store to see what could be done, they never even called back. I will never go back and I will make sure everyone I know never uses this place.

The Wash, Luxury Car Care in Adelaide, SA is awesome; the car clean was super thorough and done with such care & attention to detail.
The cafe has a great selection of tasty snacks and delicious coffee, all to enjoy while you wait.
The staff are very friendly and the whole experience was great!
Definitely VALUE for money.
I hope The Wash start up in Melbourne and give Crystal & Star Car Washes a run for their money… they need to step up they game and see how it’s done and what any loyal customer would expect.
5 Stars from me; I highly recommend!

I just roll up here without a booking which is super convenient. They are quick but often not that thorough. I paid an extra $60, so $200 for a inside out & wax and the inside had gunk left all in the door handles. I had already had to take it back because the outside had multiple sticky marks that hadn't been removed. That's why I paid the extra for the wax. I was told they could then spend the time removing the sticky tape residue the crash repairer left. So just did internal stuff they missed myself.

Took our car there. Wasn’t that dirty just a normal car that hasn’t had a clean for a little while. Said they would charge us $300 because there was some bugs on the front! We then said see ya…. He then said $200! What one earth is the price list for? We weren’t there to barter. What a rip off! So weird that you have to have a clean car to begin with. We have been there in the past and never had this problem. Wont be back again. We went somewhere more professional

Excellent efficient service. Beautiful coffee and set up. My car looks like new. Thank you so much

Expensive, but they clean well. But.when you come in at 2.30 pm on a weekday and it STILL takes nearly 2 hours to get a basic wash and vacuum, they need to revisit practices and really consider customer comfort (chairs are hard or cement benches, music is loud and frequently contrasts with music in car area and large TV used to show sports but now repeats same handful of ads). For the money, customer care is lacking.

The Wash shift boss was excellent, gave good advice. The rest of the washig went without a hitch abd was completed in good time.

Great atmosphere and friendly staff. Coffee is amazing. Very service oriented. Will be back

My husband and I have been coming to The Wash Unley for many years for both our cars. The service started off great but has been progressively getting worse. We have decided to try again one last time this coming weekend and if things improve we will reconsider. Firstly, the length of time it takes to get our cars washed is ridiculous. The last wash took almost 2 hours. There was no warning of how long the wash would take or any apology given. When I queried it with a staff member he was extremely unhelpful and unapologetic. Secondly, the girl who takes your car wash order seems to rub people up the wrong way. She is pushy and acts superior to customers. Thirdly, what appears to be the Manager of the place is curious. He is often at the business but never acknowledges customers or makes them feel welcome. If I were the Manager I would great people or say hello - isn't that just common courtesy. This place has potential but at the moment there are a lot of disgruntled customers who sit in the cafe and exchange notes on the poor service.

My car was washed to perfection. The only complaint I have is the time I have to wait for the car to be wash, 1 hour & 40mins just to long. Cars who came out of the wash after my car were being wiped down & gone.go figure.