The Memorial Hospital

Was just discharged from an overnight stay after having my tonsils removed and the team was fantastic, especially Nurse Paige who was my nurse in Clark Ward she made sure I was always comfortable as well as going above and beyond for any of my needs. Amazing nurse!

I had a hip replacement and spent 3 nights in the hospital. The nurses and all the support staff were simply wonderful, kind and caring, as well as being competent and professional. It makes all the difference when recovering. I am very grateful and want to say a big thank you.

Always great specialists, doctors, nursing staff. Very clean hospital and friendly service

I can’t thank the wonderful staff on the Perry Ward enough for your compassion, empathy and the occasional hug when needed. 6 nights after a knee replacement with Dr Comley I’m home doing well, thank you for your exceptional care.

Excellent care given to me during my stay July 20 - 24/2023 A special thankyou to the staff on Critical Care Unit, your positive & caring attitude did not go unnoticed. Thankyou to you all

Checking in was great. My nurse was lovely before surgery. After surgery and overnight was a complete mess. Miscommunication between surgeon and nurses led to me having limited pain relief and communication between nurses not accurate.

Worst experience ever. Told to come in at 8.30 am and didn’t go to theatre until 15.45.7 hours of unnecessary stress and anxiety for the patient and family. Get your act together who ever is responsible, if your not going to surgery until P. M, DONT tell them to arrive at 8.30 in the morning.

The childrens day surgery Facilities are spotless bright and welcoming and the staff are just wonderful and caring. Master 8 was at ease and post surgery when he was in discomfort he was treated with compassion and care

Great care, shame about the billing.
No invoice was sent to me, or any reminders for my medications. Leading to me to getting a call from a collection agency for the outstanding money owed that I knew nothing about.

My first visit to Memorial Hospital was August 1972 - my fifth visit was 1st October 2022 and was my best hospital experience ever. Starting at admissions and through to theatre. The most special team of people. Thank you to all those wonderful caring staff that blended their duties with the magic of humour.
If family stories are true then thank you also to my great uncle
Rev William JOHN Mortimer said to be a founding member of Memorial Hospital. I’m sure he would be very impressed just like me.
Lyn Ruxton

Excellent hospital facilities and very courteous helpful staff can not speak highly enough with my recent treatment at the hospital (Chris nicholas).

Fantastic staff all went above and beyond to assist me felt really safe and cared for, food has been great aswel

Thank you to the nursing staff who provided care to me during my surgery on Monday, 10th of October. A special thanks to Rebecca, Charlotte & Kerry. They were the calm, smiling faces I saw prior to my Anaesthetic and the reassuring voices I heard when first waking up. You do a wonderful job and I am extremely thankful for the work you do.
Julie

My son had his first surgery done here and the nurses were beyond amazing with him and with myself.
I couldn't fault our service, at all.

From the moment I hobbled into the admission the staff were sooo lovely and got a wheel chair for me (I was having knee surgery and could barely walk). The lovely student nurse who took me up to where she completed my admission. She was so soft spoken and made me feel at ease, I can’t remember her name but thank you.
To the staff who spoke to me in the waiting area before my surgery everyone was smiling and saying hello. Nurse yong who chatted with me to keep me calm and my anaesthetic nurse sorry I can’t remember your name, but you were beautiful such a lovely nature you have. We made a good team, you pushing my wheel chair and I holding my notes haha.
To dr Brook and dr bob and theatre staff everyone made me feel comfortable and was always asking how I was going and explaining everything they were doing BIG THANK YOU.
To nurse Gemma who looked after me once I got into my ward, as well as all the other nurses (sorry I can’t remember names) you all made me feel welcomed and you took great care of me. I really appreciate everything everyone has done for me. You made a scary and sore time much more better. You all were lovely! Thank you

I was here for day surgery and whilst the nurses, doctor and anesthetist were lovely, it didn’t feel like a private hospital stay. You don’t get your own room when having day surgery (which I was expecting as I’ve had my own room for recent surgery at the North Eastern). Instead, you are put into waiting rooms whilst wearing your gown, and then when recovering. At one point I was in a corridor which high traffic of nurses and doctors walking past, which isn’t ideal for private patients who are anxiously waiting for surgery. I felt like there was minimal privacy. Waking up from surgery I was close to two other patients recovering beside me which felt violating and weird. The nurses were also very loudly talking about their weekends and messing around in the recovery area - it was unprofessional and inconsiderate for people waking up from GA. I was then wheeled to another area to recover where I was in a recliner chair opposite people who were also recovering from their surgery. It felt strange and invasive waking up from surgery, having ice packs on my face (from surgery) and having to try and eat in front of people; one nurse didn’t like it when I asked for my curtains to be shut for privacy either.
All in all, the surgery went well and the medical professionals were lovely but I wouldn’t want to go back; I would have rather my own room to prepare and recover from surgery and have privacy. It felt like a public hospital stay which was disappointing.

I commend the memorial hospital on my recent admission for minor surgery. Admission, screening, all staff, nurses, surgeon and others made for a very professional and efficient experience. I felt supported and safe and guided step by step the whole time. Thank you soo much memorial hospital and staff.

My wife had a surgery in her back, she could barely even move. Had one night overstay and one of the staff was rude towards her then forced her out of the hospital. No wheelchairs to help support and hardly any chairs in reception. Wouldn't recommend this hospital!

I had a wonderful experience at the Memorial Hospital in the Clarke Ward. The nursing staff where friendly and attentive, especially Michelle and Coby. Their kindness and caring nature made being in a hospital a better experience. Thank you and cannot recommend this Hospital and staff enough.

The staff are Angels, i was treated so nice and with respect, i was always made to feel comfortable. The food was great. A big thank you to all.