State Swim Clovercrest

All in all this place has been great. Instructors have all been good with the kids and there’s lots of flexibility to make up missed sessions when needed.

My only constructive feedback is that customer service has room to improve. Every time we enter the facility staff seem cold, very unenthusiastic and don't greet anyone as they come in. A little bit can go a long way.

That aside I can’t fault the place for the quality swimming service provided.

There is not an option of no star so had to choose one star. The instructor Nicola is really rude, unprofessional and not respectful at all, not sure whether that's only with multi cultural learners as I did not have the chance to see her with other people but a group of multicultural female learners. She made a group of adults feel like they were kids. No encouragement, no interest in knowing everyone's background in swimming, or where we come from, just scolding. She was putting me down when I said I rated myself a 7 in floating on my back after she asked me (I might not rate myself accurately as not sure of her standard but after that she left me there almost drowning when I struggled in standing up from floating on my back). She ignored me after that when I asked her what I did wrong. So clearly she is not there to teach people. Her excuses for being rude and unprofessional were that today she had beginner learners of different levels and it was challenging for her. I wanted to say that's not the excuse to not respect and to be rude to any learners, and if you are in that position, it's your responsibility to support everyone of different levels with respect, and if you can't do it you might be in the wrong position, although you said you have many years of experience of teaching people how to swim. First session with her, and last session.

My daughter enjoys the sessions however the classes are repetitive and their booking system and policies are a scam. You pay for your sessions for the month in advance. It's not practical to attend EVERY single week so instead of crediting your account or being billed for what you use, Stateswim issue Make Up vouchers. It sounds good in theory however, there aren't many available days or times to make the sessions up and the ones they do offer are either totally inconvenient for most people, or on the same day as our lessons. This means that we would need to have back to back swimming lessons in order to use the make up voucher. You can't use the make up vouchers as a credit to go towards the lessons and the vouchers also expire within a few months so it's just money down the drain. I'm tired of paying for sessions that we don't use. They would easily get a couple hundred dollars from each account because of this.
If there's another swim school in your area, I'd recommend looking around first.

Great teachers. Everyone is friendly. Good focus on water safety for kids and teaching them how to swim.

Only 1 thing needed to improve the facilities is to add fans to the room. The heat in summer is a safety concern, it gets so hot in there.

First of all the water was extremely dirty, it was actually appalling considering it was only 11: 30am. It was my daughters first swimming lesson and we did not realise that there would be several other people at the lesson with her all in one lane. She felt like it was very cramped and she was not getting enough time with the instructor to actually learn some new skills which is what she paid for. The company needs to clean up their pool more often and consider hiring more instructors rather than cramping as many people as possible into one lane, people are paying a lot of money for these lessons and would like to get their moneys worth.

We've been coming here over the years, mostly for the SWIMVAC program. The staff and teachers are very helpful and the pool is nice and warm in the wintertime. And best of all, my kids successfully learned to swim!

Worst experience ever, staff are very rude and not helping the parents at all especially for make up sessions. Try to book my son for his make up during school holidays a week prior to school holiday but Staff on the counter (Sarah) said she cant book prior to. Then I try again during school holidays the staff said it is fully booked. I was open for all the options including the days and time but useless. The shower and toilets are dirty, long waiting in changing room. I have lost my all money for the make up sessions. Staff are not helping but make parents feel guilty and put them in miserable situation by paying them in advance. The staff don't care at all.
Its all money making business. I strongly won't recommend anyone.

Disappointing in terms of booking management. They put money over everything. Not flexible at all if there is any holiday or sickness. Neither returns money nor offers any practical solution. The student has to cancel the permanent booking without any guaranteed class afterwards. No consideration for regular long-term students. The experience was worst during the covid time when they cancelled classes but offered makeup classes which did not happen in real life as they barely had any spot available!

Staff are not friendly at all, making parents feel not to approach them for anything. Toilets and changing rooms are very unclean.

Trainers are good. They are the reason this centre is doing business plus the area has more demands but fewer options.

Worst staff and very bad customer service by Rachel! Not recommended at all. No cleaned swimming pool and staff is very rude too. Missed my daughter’s class and requested for makeup voucher and didn’t help.very rude and disrespectful behavior.

As a Mother that have two fully grown fish Kidd and a third that was frightened of the water, the staff here are top class! They recognised the child's fear and changed the way they approached the learning to accommodate. My little one has grown into a little fish of her own and the fear of the water is now not her main focus. I cannot recommend them any higher, all staff members are fantastic in the own styles of the way they educate the kids sticking to a strong baseline on what is taught and when. Love your work Clovercrest State Swim

I was very happy when my son had swimming lessons at Clovercrest but so disappointed this time around with my 4 year old daughters experience.

Fantastic & professional instructors who are attentive and encouraging. Highly recommended.

We've been coming here over the years, mostly for the SWIMVAC program. The staff and teachers are very helpful and the pool is nice and warm in the wintertime. And best of all, my kids successfully learned to swim!

Fantastic staff, knowledgeable, friendly and always helpful. My daughter has been going to Clovercrest for 2 years and we love it

Very good place to learn swimming. Specially for kind. Very good staff and very good service. My both sons perform here very well.

Good pH levels (tested it myself) had to make sure the kids weren’t gonna get fungi between their toes.

The cafe doesn’t sell Canadian Club Dry but I suppose it’s a kid friendly swimming pool so it was alright.

Staff were tall and short - the perfect mix if you ask me.

Will return, thanks

Instructors are lovely and really good with children. We have been attending lessons here for over a year now

This place has been here for as long as I can remember (I'm 34). The pool facilities and showers are good. I think they could use some different seating across the front office side of the pool but overall the place is good for my children

My granddaughter started learning how to swim here eight and half yrs ago. She is an amazing swimmer now but still attends senior classes. Every child should learn to swim. Great staff.

Great teachers. Everyone is friendly. Good focus on water safety for kids and teaching them how to swim.