Salvos Stores Norwood

My sister and I went shopping there this afternoon and my sister was excited to find a blazer she loved for $9. However when attempting to buy it the lady behind the counter and basically accused her of switching tags and said that it was worth far more than $9. Horrible and disappointing experience.

My husband, son and I were looking around and the store attendant just stared at us the whole time. Felt like I had eyes behind us the whole time. There were other people in the store and she just continued to follow us and even blocked the entry/exit. My husband noticed the blue ticket sign being on sale at the front so he went back to check a jacket tag and she asked "are you buying anything" and my husband responded ah no just noticed blue tickets were on sale so I wanted to check a tag. Very uncomfortable and I wouldn't go back. Over priced clothing anyways. Staff need better training or more jobs to do. No idea why we were singled out but I am brown Australian so maybe racial?

I’m a keen op-shopper and would rate the Norwood store as one of the best Salvos stores in the Adelaide metro area. All the garments are beautifully presented - washed and ironed - and perfectly categorised. Lots of designer and high end brands. The store has a lovely boutique feel with many gems to be discovered. Fantastic customer service from Jo who kindly gifted my little girl a few items from out the back. Thank you Jo. Will definitely be back to both donate and purchase.

Grossly overpriced clothes, very limited selection and unfriendly, obnoxious Manager. Traveling around in a camper we got caught out with a cold snap in the weather and went in here late on a Friday (16th Oct) evening to pick up some warm clothes. Picked up a Jacket ($26), and two other pieces for a total cost of $ 60 in the 10 minutes we were allowed!
We then went out of Adelaide for a week away and realized that the Jacket was defective. All the inner fill had collapsed and had collected down at the end of the sleeves and around the waist area making it very awkward and uncomfortable to wear and providing no protection or warmth where needed. In the short time we had for selection we hadn’t noticed this defect. The receipt said returns were allowed for exchange within 7 days. So we went back as soon as we returned to Adelaide on the 8th day after purchase (24th October) and were referred to the Manager Jo for exchange. She bluntly told us that she didn’t know if this Jacket was purchased elsewhere insisting that we should have kept the original Salvos price tag that was on the garment even though we had a receipt! She made us feel like thieves with her comments even adding that she didn’t recognize this jacket insisting that she priced every garment in the store. She then made a big fuss about the fact that it was 8 days after we purchased it instead of the stipulated 7 even though there had been a Sunday in between! We suggested she was being unreasonable, it was only a day late and requested that she re-consider. We even offered to bring the rest of the garments in to see if she could recognise them as items from her store which she turned down. She even made the outrageous assertion that not even a department store like K Mart, Target or Big W would accept returns or exchanges for items that didn’t have a store tag! Totally untrue as they only require the original receipt. She ultimately and very reluctantly agreed to take this defective item back and asked us to pick something else which we did paying an extra $ 6 on top of what we had paid before. Making the final payment she again made us feel like we were cheating the system saying “you MUST always keep the store tag on if you want to exchange”. By then we had enough of this unpleasant woman and I told her a few things politely that were wrong with the policies for return/exchange. Not only does the official receipt not tell you about the need to retain the original store ticket neither did the staff member advise us of such a policy at the time of sale. Also the receipt does not provide any details of what you purchase which any other store does when you buy goods which makes it difficult for staff to identify what they sell! We felt insulted by this woman who really should not be in a managerial position and insults the ethos of the Salvation Army. We also wondered if this treatment was racial as we are Brown Australians? Is this sort of suspicion extended to people of Caucasian appearance too? Suspect not. Being retired professionals we have never felt so humiliated at the subtle accusations that we somehow were trying to cheat the Salvos for $ 26. She even had trouble subtracting $ 32 from $ 26 without having to write it out so we could pay the difference of $6! At the end of it all she gave us no receipts for the new transactions or the old! We were glad to walk out never to return to this or any other Salvos outlet in the future. We got much better value and friendly, respectful service at the RSPCA Op Shop as well as Save the Children Op Shop with so much more to choose from at reasonable prices that you would normally expect from Op Shops who at the end of the day are only re-selling donated items from people of goodwill. Bigger ones like Salvos and Vinnies charge outrageously and become so commercial they should be boycotted.

Good quality sport clothings especially the pants. Red tag always 2 AUD, while 50% price for specific color tag