Pro Health Care Mitcham

I know it's not always possible to book a 'next day' or 'on the day' appointments but today I was lucky. A 1st time patient, I found Pro Health Care Mitcham to be efficient, thorough & friendly, from Receptionists to Doctor, payment to rebate. Thank you Dr Yeong & front desk.

Receptionist was rude & "snappy". I am suffering financial hardship & was surprised when she told me I had to pay $71+. I told her I did not have the money. In front of other patients she said loudly it would be considered an outstanding bill & I couldn't see anyone until it was paid. She said nothing of whether I could claim any back on Medicare, nothing. Also, when I was arranging other appts. I could not understand the spelling of a doctor's name. She kept shouting & spelling it out rapidly. I explained I had hearing aids & tried to make the atmosphere "light". She just looked "sour" at me. Overall, I was humiliated by her in front of other patients. (NB: The doctor I went to was fine. The doctor I normally go to was on leave & he bulk bills - had I been told when making the appointment, I would have waited 'til his return). This happened at approx 12: 30/1: 00 on Wednesday 27th September 2023. This receptionist should have shown some empathy & brushed up on her customer service skills. I am not angry, just very sad & upset at being treated like this.

Very supportive and helpful team. Special thanks to Dr. Caitlin Thomas for the great care and help to do my small surgery and highly recommended

Very positive about this GP practice. Efficient and approachable admin staff, great nursing staff and very happy with Care provided by GP

I love this practice and am always well looked after. The nurses and doctors are so great and genuinely care for my family and I.

Excellent care and prompt referral-
Amazing Doctors and Nursing Staff.
Many thanks

It can be hard to find fantastic GP's so I was so happy when I found Dr Karyn Tee! She is so empathetic and takes the time to listen and truely consider what her patients need.

Lovely receptionist by the name of Laura (I think) and my doctor was knowledgable and polite. Adheared to covid protocols kindly

Th Le office ladies were friendly and easy to interact with and Dr Yong Jeong was awesome. Listened to how I felt, and actually gave me solutions and answers and options to be able to follow up and get results from.

Make the right choice and find a practice that actually cares about their patients, which is most definitely not Pro Health Care. This is the worst clinic I have ever experienced.

I waited over 4 weeks for a long consult with a new doctor I was looking to transition over to. The booking was made in person and confirmed. When I arrived for my appointment, I was told they don't do long consults and I'd only have 15 minutes. They then tried blaming the "error" on their online booking system (which I hadn't used). I then learned the clinic doesn't do long consults because they make more money from short consults but spin this as being able to see more patients.

Pro Health Care - Medicare include long consults on their schedule for a reason. Your money grabbing arrogance has lost at least one patient who was looking to become a long-term customer. I hope this review makes others think twice about sending their business your way too.

Caring and thorough. Empathetic and made me feel comfortable to share all my symptoms without judgment.
Treatment plan and referral was immediate which in it self made me feel better. All staff helpful and friendly.

I have been having such an amazing experience in this medical center. Doctors are so good and very professional plus very polite and kind. Thanks a lot!

The staff and doctors are so friendly and extremely helpful. Because of this I have changed our family GP to here even though for our family it's a 45min drive. I'm more than happy to travel for the service and care

Came in just for a script wiritten with dr carmen bruce，left within 2mins，was charged for 84bucks，how ridiculous！

Dr Smallwood - Simpson was very helpful and caring. Easy to talk to about my health concerns. I did not have to wait long when I went. There were no concessions or reduced gap fees for people like me on a disability pension. The clinic did ring to tell me what the gap would be but it was considerably higher than a gap I have paid a another clinic.

I called Pro Health Care Mitcham early in the morning and I was able to get in the same day. The receptionist was lovely and very welcoming and Doctor Tee was very kind, caring and thorough.
This was my first visit to this Doctors clinic and I will certainly go back there, and I wouldn't hesitate to recommend this clinic

Karyn was lovely as was the lady at the front. I would have given 5 stars but cos was a little over the top plus the 1.5% for paying with a visa. I declined 3 times before I realised there was a surcharge

Professional, knowledgeable friendly staff. Obliging with an appointment when one was required as a new patient.

Reception staff were lovely and helpful, Doctor Tee was thorough, had new ideas and was fabulous with my 7 year old, pathology was excellent aswell. Told Dr Tee she will be our family doctor from now on. We have been looking for a family doctor for a while and are very happy we found this clinic.

A wonderful clinic! Dr Grant baker is our usual GP and he is a very caring doctor. We have seen multiple other doctors and have never had a bad experience. I could not recommend this clinic more. The reception staff and nurses are all so wonderful every visit.