Plus Fitness 24/7 Glenelg South

Horrendous management
I had hoped to support a local business, having run my own business in Glenelg area for over 10years & also run a community service for more than 10years. I have never come across such rude, accusatory, interrogative management. I thought I was choosing a good local gym to support for our sons to join & create good healthy habits. How wrong was I!

You need to do better - much better.
Beware of management with the worst customer service I have ever experienced, the other staff however were great!

They constantly questioned and interrogated myself, our sons & their NDIS support person, claiming they were up to no good & scamming who knows how? We paid our membership - so defamatory.
The management are ablists and asked invasive, personal questions, not only to myself, the support worker, but also to our son who has a disability in front of others.

They also called me on several occasions questioning me. I asked if they had they done something wrong? Has their behaviour been poor? Apparently not, despite being questioned and ‘told off’ several times - they had no idea what they did wrong, they had been loving going to the gym & had recommended several others to come and join.
So when I went in to see if we could discuss or make a time for a meeting and find out the issue to work something out as our sons were still keen to go to the gym despite the issues and questioning. I had finger waving in my face, arms folded and aggressive attitude, which left me in tears, confused and shaking. Completely bizzare behaviour! What a sad, disappointing and degrading experience for first time gym members…
Hope this gets to higher management and to the corporate franchise so policies and procedures can be implemented to prevent future patrons having the ordeal and negative experience that we had.

Great family owned gym with excellent service. The owners really make you feel welcome and comfortable. Couldn’t recommend this place anymore.

Nice gym but shame about the company, it only takes one stereotype to ruin a place. So you know the type, low intellect, very aggressive, Middle Eastern origin, buzz cut, perfectly manicured facial hair, non stop looking at himself in the mirror, uses 3/4 pieces of equipment at once, drops weights, shouts to his friends across the gym and basically loves himself a lot more than can be understood. Also thinks the gym is his, I quote "everyone knows me". To be fair Plus only have one, but it is a very small gym so one is more than enough! The fact that people avoid him so there are no "incidents" doesn't make it OK.

Good all round experience. All of the staff are friendly and the gym is clean. 100% recommend this gym for anyone who is trying to get fit.

What a great gym! Really great atmosphere and welcoming. The staff are always helpful and friendly. The gym is well equiped and nice and clean.
Love that they have PT's available as well for that added push when you need it. They are really knowledgeable and give you just the right encouragement and coaching to fit in with your goals. Bonus that they have both a male and a female trainer as well!
Would 100% Recommend this gym to anyone looking for somewhere to get fit without the judgement or intimidating atmosphere.

Love plus fitness chain from long time now, was member in Melbourne then Sydney now here too. This gym seems pretty new to me as can be guessed from strong fumes can be little issue for few sensitive noses:)

Gym itself is great, minus flat bars for gymnastics (pullups etc - although they do have wide handles), but the bathrooms are dirty and didn't get cleaned for at least 8 days that I noticed.

A small gym but they manage to pack pretty much everything you need in it. Members parking behind