Orange Cleaning

I had my first house clean today with Orange Cleaning arranged through our Home Care Package with ECH. The cleaner arrived on time and was very polite, professional and obliging. More than happy to recommend him and look forward to him coming again.

Initially had a bit of trouble getting hold of someone but the effort was definitely worth it. Dan goes above and beyond for his clients, and cleaners do a fantastic job. The house looks great!

~~~ UPDATE as of 27/01/2023 ~~~
I'm leaving the original review intact below for solidarity, but I have updated the rating from 2 stars to 4 stars.

Dan from Orange cleaning reached out after seeing my dissatisfied review. He was approachable and was disappointed in the service that I had received. As suspected, the clean that was originally provided did not satisfy the agent's standard, but Dan organised an additional clean (at no extra cost to me) in order to get the townhouse up to standard.

The cleaners that had come initially were new, so I understand that mistakes can happen. Although it did take a bad review to spark action, I was impressed at how Dan was able to remedy the situation.

~~~~Original review below~~~~
Prompt to pick up phone calls but that's where the professionalism ends.

I had Orange perform an end-of-lease cleaning which was suboptimal. The kitchen range hood filters were still greasy, and a stove top surface remained black with charred foodstuff. They hadn't even touched it! When we asked them, the cleaners (while friendly) said that they were in a rush to go to the next job.

We ended up speaking to the manager. She had initially quoted me a price, then later said that in order to do the kitchen I had to pay an additional $60! The excuse was that I had understated the number of toilets (when in fact I had stated that there were 2 bathrooms and an additional toilet). Instead of going through another painful round of negotiations, I opted to clean it up myself.

It is rare to find such professional work combined with excellent service. The ladies at Orange Cleaning service were just brilliant. 5 stars and highly recommended

I mpressed with the service provided every time! A great friendly approach, I would be lost without this great cleaning company!

Fantastic service, very responsive, happy to work around your plans, completely COVID aware, and put in all provisions to make sure their staff and clients are kept safe. I will recommend it enough!

The cleaner we found through Orange Cleaning service is wonderful! I just love it the day she comes. Super thorough and leaves our home sparkling!

Naya and her team always leave my house gleaming and I have no hesitation in recommending Orenge Cleaning service to anyone looking for great service and attention to detail

We have been using Orange Cleaning service for a few months now, for weekly household cleans, and are extremely happy with the work they do and the quality they provide.

We have used Orange Cleaning service for the past 12 months and have been impressed with the service. The staff is professional and friendly and we are pleased with the quality of the cleaning and the little extra touches!

A very professional service. All equipment and products were brought. Attention to detail. Courteous. Highly recommended.

Great service and great cleaners! We have tried a few cleaning services before this one and Orange Cleaning service is so much better. Great cleaner management, responsiveness, and professionalism. I highly recommend it.

The staff always goes above and beyond! They did an amazing job during a particularly stressful week. Always happy and friendly. I will recommend it enough!

We’ve been with Orange Cleaning service for a while now and they’ve been consistently good. The cleaners are all friendly and professional and the office staff is always good at responding to any queries or concerns.

Our current cleaner is excellent, very helpful, very efficient and just all round nice, we are very glad she works for us.

Sangay and Flora took care of everything, finding a cleaner, who was excellent and made everything easy to deal with. Highly recommended and very professional

Used Orange Cleaning service for a spring clean. Fantastic service from start to finish. The team of girls was friendly, professional, and extremely efficient. Will be using their services again.

We've been using Orange Cleaning service for two years now, and they have been fantastic. Everyone has been extremely nice and professional, and they do a great job. Would recommend it!

Pema and his team are exceptionally professional and offer an amazing deep cleaning service. I recently bought my first apartment which had been tenant occupied - needless to say there was a lot of work to be done. Pema arrived early, was thorough and walked me through everything once he was done.
I would highly recommend!

We've recently started using Orange Cleaning service and be happier with the results! We recommend this company to those seeking help to keep their homes clean and for great service. Thanks!