Norfolk House Medical Centre

I only have positive say staff is very friendly and helpful they try very
hard to fit me in when i ring to see dr that day they squeeze me in always! Which I apriceate a lot
Their Pharmacy are very helpful and take time to explain if I need advice what I apriceate also having my medicene delivered to my home wanderful as I don't drive

Can't speak highly enough of the care and empathy displayed on a regular basis by the medical staff. I can't say the same about the support staff some are brilliant, some have no empathy or care left. But customer service and medical staff support at times by some is poor. Maybe they have been around to long and need dragged out of the rutt they are in!

SO RIDICULOUS that you need to see your regular doctor just to have a wart frozen off! Considering my regular doctor is on leave youd expect to see any other doctor just to have wart frozen not that hard. Managed to move medical centre and book an appointment before Norfolk even got back to me many hours later. Don't understand why it needed to be so difficult. Won't be coming back
Never had such difficulties making an appointment

This Medical Clinic has benefits - it’s small, has excellent reception staff, has the Australian, Aboriginal and ATSI flags on display BUT is so governed by money and fear that only a 15 min appointment will be given ‘in case a patient with a 30min appointment’ doesn’t turn up. Well, I need a 30 min appointment and for only the second time in 20 years, I got the time wrong so didn’t turn up. I am a regular, private paying patient but I was told the doctor concerned would from now on only see me for 15 mins, yes, after just one misstep. This rather makes a mockery of being able to give any personalised, chronic disease care, mental health care or anything beyond a most cursory, ‘tick box on a form’ type management. I had my doubts anyway when a simple, regular form actually took this doctor 30 mins to complete, and that was copying from a template! I had then had to make another appointment for what I should have been able to attend to in just that one appointment. Naturally not only for the lack of care available in 15 minutes, but also for this knee-jerk, thoughtless response from the doctor, I am not-rescheduling and will go elsewhere. For the sake of one mistake, they have now lost a regular patient.

Excellent Medical Centre!
Every time I've phoned they've managed to fit me in very quickly.
All staff here we've had contact with have been excellent, but in particular very happy to have found Dr Gary Hickey who suits my personal needs in a great GP perfectly. Very experienced, knowledgeable, calming and friendly.
Thank you very much!

My Wife and I would like to sincerely thank Dr Raunuk Konok for her caring treatment and we wish her well

Great Medical Center. Very clean and organised. Very pleasant and experienced staff. Lots of Doctors and Nursing Staff. Car-parking available. Blood Testing facility located in the Surgery. Observation rooms with Nurses Station. Onsite Surgery Manager. Large waiting room. Toilets and Washrooms within the waiting room. Wheelchair Accessible entrance. Chemist attached to the Medical center.

Wonderful kind drs, especially dr Mahmoud.lovely desk staff, nice atmosphere, and reasonably easy to get an appointment. Many thanks, keep up the good work.

You need more staff in reception I phoned twice and the phone kept on going through to the appointments agency.

In follow up to the owner's response below my review, I would like to ask for your confidentiality standards to be reviewed. After what happened to me, I will be expecting an explanation in writing. I do not make accusations without any evidence. My life was put at risk, and I am not afraid to speak up.

I am now left with permanent heart and lung damage after being a patient of Dr Mulvihill. I kept telling him it felt like I was dying. Turns out I almost did. He didn't believe me. I suffered a pulmonary embolism under his care, received no medical attention and he laughed at me. I have serious autoimmune disease, and I kept telling him it felt like I had a different disease going on. Turns out that I was right. I'm now diagnosed with the extremely rare life threatening autoimmune disease called relapsing polychondritis. I also later learn that I suffer a rare blood clotting disorder called antithrombin 3deficiency, that causes strokes and pulmonary embolism. I have no idea why, but he thought I was going to sue for misdiagnosis. He humiliated himself by contacting my specialists telling them that I had nothing wrong with me. He had me kicked out of the local emergency room. That joke of a hospital is another story. Finally, he had to get Brian Lynch in to help him cover up his negligence. I trusted you, but you didn't inform me of the immunologist's test results. Good thing you retired when you did Dr Lynch. Shame on you, I thought you had higher standards. The cover up attempt after the fact includes slander and defamation of my character, as well as privacy breech and falsifying medical records. I will see you in court Dr Mulvihill

Dr Graham Mulvihill is an outstanding Doctor. Highly recommend. And a big shout out to Kerry, at reception, for her compassion and humour.

Booked in to see the travel nurse who we were told was same as Travel Doctor. She knew beforehand we needed yellow fever shot for our destination but neglected to call us beforehand to let us know she was not qualified to give it, nor the doctor at Norfolk House. She gave us print outs for our destination but nothing we couldn't have looked up ourselves. We still had to pay for the consult and no bulk bill of course. We ended up going to Victor Harbor Medical Centre where there is a professional and helpful doctor who knew what we needed and was qualified to give it too. Don't waste your time and money go to Victor Harbor Medical centre if you need a travel doctor.

I have called this surgery 5 times to get information on my parents health in regards MAC assessment each time someone said they will call back am I am still waiting.