Lourdes Valley Lodge

If there was a minus score I’d select it. The awaiting placement facility is beyond words. Filthy, infrequently cleaned (Eg I watched a used RAT test sit for days in same place in my dad’s room, empty bottles in a cupboard left behind and I could see dust and grime without my glasses on). The food is appalling, but worst of all the service is practically inexistent! Understaffing is blatantly obvious as is staff that are poorly trained and / or honestly don’t care to do anything. The agency staff palm everything off with “I don’t know, I wasn’t here” etc They say they will attend to something simple you ask for and then disappear. It’s already a distressing situation, shame on them (especially management) for allowing this and making it worse.

People crying out all night

Dirty rooms

Staff trying but no where near enough

No obs done on my father with cancer

My mother was placed there on an interim basis staff was quite nice the food was absolutely disgusting quite inedible in fact I don't believe they know how to care for a person with dementia as they should be cared for they really need to do something about the Improvement of food for people like my mother just because they don't understand comprehend things they can't be given food like y mother was expected to eat

Have had a relative living there for over 10 years. Good care but as everywhere, not enough staff.

I don’t know their service to ages, but they are not good at communicating with prospective volunteers.
We made an appointment for next time on the interview, while they did not send me the link for the police clearance application. Then don’t reply to me when I sent an email for asking the link. However, I went there as the appointment said. Who contacted me not here and the manager promised me will send the link to me, but they lost their reliability again.
Don’t waste your time to apply the position of the walking group, the procedure is complicated and cost me over a month to get to the interview. And waste my time to go there twice and still forget to send the link. They do not respect my time, anyway.

The stay was recovery from leg injury. From RAH to improve my mobility. The room was adequate of the two bed the one I occupied was electrically adjustable for a remote. The other bed patient was not so lucky no remote but he was not mobile. The room aircondition had to be adjusted to keep the room comfortable. It would not of been but for my alteration of the air con controller. (Persons staying not capable of making adjustments may not be so comfortable). Food was well presented but very small serves with almost no fresh greens served in three week stay. No fresh fruit. Basically no fresh vegetables or fruit is on the menu. The area I stayed was the Hospital floor. A subsequent stay found that a change that the floor were mainly people waiting for permanent placement in aged care but required support. The rooms are now mainly one person now and much less staff. There is a gym located in the building but since the change in type of people not requiring high degree of nursing time of access is restricted due to few physio staff greatly restricting use for the able bodied.

Mum was there for respite after being in hospital. She got worse under the poor care given here instead of better. Stuck down the end of the corridor where she was forgotten about with a call bell that was broken! They lost her teeth, broke her hearing aid and were too busy to help feed her or take her to the toilet. I got her out of there real quick.

The part I experienced was the First floor hospital part of the complex. The room was for two but only one being used. Split aircondition made it comfortable as the place is not centrally conditioned. Nursing was ok as I was on the mend and mobility improving each day. Meals well presented if eaten in the room but that absence of salads I found only all cooked vegetable and extraordinarly small serves. Meals can be taken in dining room, all are same as tray service only eaten at tables of four or six residents. No fresh fruit or raw salads were ever served.not a diet I for diabetics to exist on. Even diabetic meals had lots of sugar present. In reality there was no real diet assistance for diabetics.and my personal experience is not ideal at all for diabetic person if they were resident for anytime.
Staff generally friendly and helpful. Compares to a previous stay three months earlier.all new staff and some feeling their way learning the ropes.

Very professional and personalised care. They even allow dogs to visit the residents. Top class

My aunt was here for 10 days recently- Staff are busy at most times but helpful when required. A bit old school but still okay when a respite stay is required