Harvey Norman Gepps Cross

Great service helping my Mum who has bought a lot of new items here.
Give us good prices when we ask.
Quality products with huge range.

We received the most outstanding customer service here, by a gentleman named Maurizio. He was knowledgeable, honest and friendly. He really took care of us.

On 1st of July we liked to buy a bedroom suite after the sales person told us it's available on the stock. As we wanted the dresser we were advised that different prices would apply to our purchase as we're not buying a "standard suite" so we were happy to pay couple of hundred dollars extra to have a set with dresser. We paid a deposit and went back the following weekend to pick up our furniture and we were told that dresser is not available, but we can take bed and sides and pay for them and the dresser will be in stock by mid-July. We paid and picked up available furniture and again went back to pick up the dresser the week after and we were told that it will land in their store until end of July. Again back to store today 5th of August and now been advised that it will take another month to have the dresser arrived in the store. When I complained to store manager he said that he's happy to refund us for the dresser despite he knew we paid extra for the rest of the furniture as well just because we wanted the dresser. I will definitely share my experience with whoever I know is going to purchase furniture from this store. Will wait until end of August and if not receive my dresser I will return the furniture to them and will expect a full refund of what I've paid them. They lie for the sake of selling their products.

Went into the store the other day to pick up a new toaster, I was sent around the back which was absolutely absurd, however a bloke with a mullet named Keith handled my package quite well, big shout out to him. Well done mate.
The 5 star review is only for his service.

Great service by Ali. He went above and beyond with us. Went in looking for a fridge and got what we wanted and delivered the next day. Now that is service. Also a great price. Very satisfied customer

Delt with a guy named Nick today to start our journey of replacing our furniture after relocation to Adelaide for work.
Most excellent service, we will be back.

Amazing experience with HN…. Customer service was excellent…. Thanks to Suneita…for helping us…

Was able to make a good deal on my purchases. Harvey Norman was the cheapest out of all of the electronic stores. Staff are very friendly and helpful.

Easy transaction. The lady who served up was friendly and knowledgeable. A special mention for Heath at the warehouse. What a professional and helpful young man. It was refreshing to get assistance from someone who seemed to enjoy their work.

I had a great experience with Aniket. Great guy and helped me put with laptop, ipad, iPhone, antivirus and 2 mobile sims. Great guy

Highest quality household furniture and appliances, latest technology, full service delivery, provide after sales service

Just a heads up for anyone deciding to use the Harvey Norman "60 months interest free" BUYER BEWARE! If you decide to buy something worth $2,000 and use the so called "interest free option" well put this in your notes, if you take the whole 60 months you would have also paid $8.95 per month in fees which equals $537 which also equates to 27% Interest!

Staff were eager to help without being too abrupt, specialist service was spot on and very helpful, usually a bit pricey tho unless there is a sale on.

The manager and customer services rep in the electronics / TV section were both SO helpful and went out of their way to ensure I was able to secure the perfect Samsung frame bezel which was out of stock in most places. I had mucked them around with ordering the wrong one and they were happy to exchange and sort it out for me and save me another trip. Really appreciate the 5 star service!

These guys will let you pay in full for an item, sit on your money for months and then when its time to get everything delivered tell you they dont have what you ordered but offer you something completely different and unsuitable and somehow wonder why you may not be happy with that?

Then when you ask for a refund, they will tell you you have to go to another store because they have reached their refund limit for the day on the eftpos machine. At that other store they will then ask you to move to a 3rd eftpos machine because the second one also has reached its refund limit for the day (what does that tell you.)

with so many good operators in SA dont waste your time with this one

Aaro and his boss were great in the electronics department. Couldn't do enough for us. Very impressed.

Super Stay Away From Furniture Department.
Prices are doubble than other haevry Norman.

Examples leman Lou 3Ee/ fab ebony in Harvey Norman gepps cross they selling as $2799.00 this same recliner couch at Marrion Harvey Norman selling as $1799.00 it's almost saved $1000.00 this is only one example. It's many items are cheaper at Marrion Harvey Norman

Rugged at Marrion Harvery Norman always 50 % or 40% but Gepps cross only give you 10% off such ripp off gepps cross store. I never ever buy with tham. They are charging too much.

Another Dylan Lou 3 + cha lhf/ villa at gepps cross 3999.00 but sane this one at Marine Harvey Norman $3399.00 it's big diffrence I will never buy anything at Gepps cross.

Many customers had a bad experience at gepps cross store.

Also customers service is very bad. One of staff Preevene he just only care about his sales. He told me we have price match policy one year and now he is lying so never trust him. Always ask them to in written. Never trust tham.

I had a one of the worst experiences from this store. I will stay away from this store. It's too Expensive than other harvey Norman stores.

I will also attach proof of receipt from Marrion Store.

Also many Customer told me same thing Gepps Cross prices are Higher than Other Gepps cross Store.
Also salsman Praavine why telling to consumer price match for one year. He is telling to consumer wrong information to get hos more sales so he get more commission. This is misleading sales techniques to sales. I will never trust and never recommend GeppsX cross harvey Norman to anyone.

Marrion Harvey Norman is one of grete prices and more varieties compare to GeppsX cross.
I will give tham Negetive Points.

Stay Away. Stay Away. Stay Away.

ABSOLUTELY AWFUL. $1,000 WASHING MACHINE DAMAGED BEFORE DELIVERY AND PACKING. WOULD HAVE ACCEPTED $250 CASH BACK BUT INSTEAD I HAVE TO BE HOME AGAIN FOR THEM TO PICK IT UP AND REPLACE IT. NOT HAPPY WITH HARVEY NORMAN GEPPS CROSS AT ALL. DIDN'T REALLY DESERVE 1 STAR. WILL BE SHARING THIS HORRIBLE REVIEW. WON'T BE GOING THERE AGAIN AND WILL BE TELLING ALL MY FRIENDS.

Very bad customer service. I buy most of my appliances from here but if have any issues with my appliances they are never helpful and horrible customer service.

Went in store to purchase a bed on Boxing day. Chris and Arsh assisted and answered all of my questions with ease. They were friendly and professional, I appreciate their assistance.