Harcourts Beachhouse

I had no problems booking this property in Middleton 2 months prior to staying and would be back in a heartbeat! The communication with Harcourts was great and the house itself was absolutely beautiful! The house had toys for the kids to play with and a high chair so it was like a home away from home. We wish the pool was heated so the kids could’ve used it but they still went waist deep. We had friends over too who are coffee drinkers so a few pods would’ve been nice to have especially since there was a coffee pod machine or even a plunger. The house was immaculate, the beds were comfy and would come back in the summer time. Thank you!

Extremely poor service. We have tried to book several properties through their website with both available for our dates, only to be rejected with the excuse the owner is using. Well if that is the case the dates should not be available. Very poor of stayz to let this occur on their website also

Very disappointed as I booked a place in Encounter Bay through Harcourts Beachouse on Stayz which was available on the dates we wanted, only to be rejected. Hours after booking we were asked to provide ages and reasoning for wanting to do our holiday there. After providing these details, a day later our booking was cancelled and we were provided with no explanation why. Can't help but believe it was because of our ages (20 and 21) which is unfair and dissapointing. We would've appreciated an explanation at the very least as the accomodation was available on the exact dates we wanted. Now left scrambling for accomodation elsewhere as we didn't expect for it to be rejected.

I would have given zero star if I could.

We have booked with Harcourts South Coast for holiday houses for the past few years with no problem. A few weeks ago, I tried to book a holiday with them in Port Elliot in January. I rang and they told me email them (Cameron) but have received no response from him at all. They even lied to me that they would help me. They said they blocked us from booking for January as they were busy with October long weekend. I understand they might be busy with October long weekend and so I waited 3 weeks for their response. When the booking resumed, I submitted a few booking requests for the properties that are available. They told me that the families are using those properties and not available.

I would appreciate if they you can actively help me, instead of forwarding my calls to their message banks, or ignoring me.

My friend has had the same thing happened. They tried to book a place in Victor Harbor and got cancelled later on. And they are now telling friends not to book with Harcourts anymore.

I am so disappointed that Jason and Inge left Harcourts - they were so helpful. So please avoid booking this place.

I recently submitted a booking request for specific dates shown to available on the website. Was subsequently told that the property was not available on those dates, sorry for the inconvenience. There's really no point in having a search function if you aren't going to bother keeping the availability updated - this is just a waste of everyone's time. Also, perhaps following up with an offer to help find something else wouldn't have been a bad strategy?

I would not recommend this company. I recently submitted a booking request for specific dates shown to available on the website. Was subsequently told that the property was not available on those dates, sorry for the inconvenience. This happened again so I asked them if they could tell me what was actually available and they referred me to look at their website. This process then happened at least another 2 times and so I called to see if there was ANYTHING available and was told “no I don’t think so”. I finally requested a final property, because it was shown to be available on their website and didn't hear back what so ever for that one. The whole process was an absolute waste of time. You need to keep your website updated. I would suggest emailing all of your house owners prior to long weekends so that you don't continue to waste other peoples time.

We had a great experience the 2 times we have used Harcourts Beachhouse. Both times our booking request was responded to immediately and within 24 hours the owners had confirmed. They also sent clear communication prior to our trip. And a welcome email on the day of arrival. During our stays we had to contact Harcourts twice and both times they attended to our questions in a friendly and professional manner. We will book through them again.:)

We tried to book accommodation through Harcourts Beach house via stayz. The particular property in Port Elliot specifically says you receive 20% off winter special when booking between May and July. Just mention winter special. So we booked in May and were advised they weren't doing the winter specials anymore. We asked if they could still do it as it was still advertised and our reply was simply "your booking has been cancelled". Totally rude. They still haven't bothered to remove the special. Everyone should inundate them requesting the winter special

Extremely poor communication and customer service. We will take our business elsewhere for holiday rentals.