freedom - Mile End

Lovely stock, but service didn't match unfortunately. Resulting in a decision to go with a retailer where the staff made far more effort to make it a pleasant experience. If I'm paying these prices.getting simple dimensions of floor stock shouldn't ruffle staff's feathers.

I wish if I could give 0 star. First of all misleading information provided by one of the employees. Moreover my order was cancelled without my authority. Both the employees have resigned now. I don't have my refund nor my furniture post waiting for 5 months. Still struggling to talk to store manager. Very poor experience. Please avoid buying from freedom

We needed a new couch and while all the sales were on knew we had to check out what was around
Found our perfect couch and was helped by Alayna who answered all of our questions and explained the warranty
We also purchased the additional warranty and leather protection
Her service was outstanding and professional
She made sure we were comfortable and felt welcome and safe
Even signed up to the loyalty program and will be getting vouchers to come back again
The store was well lit, very clean and easy to navigate
Everyone was well presented and friendly making sure we were ok
Thank you for a positive experience

Horrible experience. We ordered a bed in Mile End. It was promised to be delivered in 5-7 weeks. After 1 week of delay we decided to call and ask where’s our bed. A lady answered that the deliver time is 4 months now and they can’t do anything. Nobody called us beforehand to give a heads up about such massive delay. When we started asking her to escalate it to the management and try to speed up, she told us a standard learned phrase and hung up on us without listening until the end.

UPDATE: They have agreed to exchange it under goodwill

The Barrett ottoman we bought came to us with many imperfections in the leather (hundreds of bite marks and multiple creases on the top panel).

We asked for a replacement under warranty due to fault and Freedom's warranty assessors (a third party contractor) brushed us off stating it is a consequence of natural leather. Months later we're still awaiting a response after escalating the matter with their customer service department.

I've been to the Mile End store a handful of times and staff are consistently unfriendly and unhelpful. Always ignored and when I do approach the checkout and interupt two of the ladies from the daily gossip I'm met by such sour looking faces. It's off putting going to the store will take my money and time elsewhere.

Been getting no response from the glynde manager Ann or returned calls and team since I reached out on the 4/11 about our order so here I am with much frustration…

Purchased Sorrento modular first week of November on the extra 25% off sale day. We ordered in store and were promised by Barb that it was in stock and we would definitely have it within a week. This obviously made our decision to buy it easier as all other shops we had been to have a long wait on lounges. We were also asked to pay in full as the item was in stock, told we would get a delivery text the following day. When I did not receive the text I called the store, I got the store manager Ann who was nothing but rude and said it’s out of her hands there was a computer error. She then said you can expect it early December, we checked our online account today and the date has been pushed back from the 16/12 till the 22/12. Ann said she would send off an email to head office to see if there was anything they can do, when I rang her to follow up she said they had not gotten back to her and said you can have a refund. We do not want a refund, we want our couch as promised. I’ve since lodged a report to CBS for misleading information. Also if the item is not in stock you are not required to make a full payment it is just a deposit, I also contacted the customer help email and they said you need to talk to the store. It’s very sad that people are so desperate for a sale they feel the need to wrongly mislead people so they can meet there targets. We are now left with no lounge and no answers. Very disappointed no one from the stores has returned our calls with an explanation.

All the dandy staff are too busy wandering around or talking to each other while packing / stocking shelves to notice that a customer might need some assistance but when you reach the counter to purchase something, staff are ever so friendly. Stock was not available in a reasonable timeframe required so ended up having to purchase online for my wanted items. If you’re a member you’ll get free delivery on certain items purchased.

I would give zero stars if I could! Have been waiting for our queen bed frame since February with an estimated delivery date for August. Delay of one month to September but when it arrived, it would not be assembled as the drill holes were very badly misaligned between the bed components.

My advice is do not buy from here. The salesperson assured me my order was on track less than a month out from the expected delivery date. Now it has been delayed. Check their Facebook.everyone is having the same issue. So disappointed and upset. Make sure you report to the ACCC.

Edit: they still have not responded to my numerous emails however have replied with excuses to this review.

Becareful of the purchase there, the after sale service is unbelievable.
Prepare for a struggling shopping experience.

Mum loves this place. A bit pricey. I would have bought some of their cushions on sale had I had any money.

I just want to recognise one of your staff members Ann Marie. Her professionalism and helpfulness with a couch I bought was second to none. Please pass on my gratitude to her.

Spent weekend choosing sofa on Website, toss up between 2. Went in with pretty good idea of our needs, decided on better quality leather and comfort. Half an hour in store at 10am on a Monday morning we weren’t approached by any of the young assistants flitting about and avoiding eye contact. So asked an older woman (presuming experience) and was told ‘just back from hols, can you ask someone else’. Was I having a bad hair day! Or maybe just not presentable enough (wearing shorts on a hot day). Across the road was another furniture shop who were absolutely brilliant. Spent our $5000 there, very happy our trip wasn’t wasted.

Just went in, had 3 items, they refused to sell us the set of drawers. The reason, it was their last one in stock! We left the other two items as we had worked out a combo for home.

In these hard times you would think they would be happy to make a sale. They missed out on $300 in their register today.

The worst after sale customer service possible!

Nobody will take responsibility for items and handballs you to an online warranty claim who then handballs you back to the store.

How Freedom are still in business astounds me!

I will never spend another cent with freedom and would highly recommend to anyone to buy elsewhere.

We have also just purchaser a large lounge from King Furniture who were brilliant - it’s chalk and cheese the difference between these companies.

Great store, well set out with room to move, helpful, cheerful staff. The Christmas decorations are excellent. LOVE the way the store is set up with different areas such as dining, living, bedroom areas. Large choice of furniture and accessories, from ready made curtains for different window tracks to various types of bed heads and beds. Cushions galore in so many amazing colour schemes - if you're looking for cushions you will probably leave the store with some beautiful purchases. Ceiling lights, floor lamps, table lamps with a variety of bases and shades to choose from, bedside lights - what more can I add?

My couch came 3 months earlier than expected, im so impressed with the delivery service also. I was hesitant at first because of the reviews but they have obviously fixed the previous issues. If you pay for the delivery do the sofa, they assemble it and take the packaging with them!

Some pretty nice stuff but waiting on a shelf or console for 4-6 months seems a bit ridiculous.

You should consider purchasing from Ikea rather than Freedom. I did not realise I still had to 'allen' key everything together and the direction provided were definitely not helpful at all. I have put together many Ikea items easily but directions provided with Freedom furniture - not helpful at all. Need a science degree.