DogFX

Took Mo to DogFX today (1st time) They asked how I wanted him groomed, any specific requirements. They did what I asked and I couldn't be happier. He is a very dapper little man!

I took my partners bordoodle here to be groomed. I was told that I could collect him between 2 and 4pm. I arrived around 3.30pm and he had not been clipped. I was told that actually i would be notified between 2 and 4pm as to when he would be ready.this was not made clear to me at all. I was then told he would be ready in 45minutes and I could wait. Luckily I did not wait. I did not receive a message that he was ready until 5.45pm. When i collected him he was shacking his head constantly. When i got home I noticed he had wounds on both ears. I telephoned the groomers in the morning and they said it would settle down in a couple of days. The dog was beside himself and the wounds got worse. As it was the weekend, I had to wait to Monday to take him to the vet. I was given cream and told it could take weeks to settle down. The dog was groomed regularly and was not matted. I telephoned the groomers. They said that his ears were matted and that usually they tell owners if there are any issues - which they did not. I asked for a refund which was refused but I was told that the owner would call me in two days time.the person I spoke with was abrupt and dismissive. It is now about a month later and I have not received a call back. I was extremely disappointed at the service as a whole.

I note your feedback.
The dog was simply not ready in the time frame I was told. I never received an apology for the late text or a call from the owner. Feel free to provide a photograph of the call register proving otherwise.
The dog did not have any matting of significance. He was groomed a couple of months prior. It would have been even worse if he did have significant matting and you didn't inform me of the issue - which you did not.
He was shaking his head profusely when I put him in the car after collection. There is no way your groomers would not have noticed and it should have been discussed with me.
Your response, like your service was disappointing.
I have only posted one other review which I gave a 5 star positive review. For me to bother to give you a very poor review must be a reflection on how bad I found your service.

First time for my boy at DogFX who is getting on in years (14). I was a bit anxious for him, but the staff were fantastic and looked after him like a King. Which to me he is. Fergus thanks you sincerely

Not happy with my 5 month old puppy toy cavoodles first groom. They said they would keep the face round like a teddy bear and ensured me it would be kept longer than the rest of the body. However when I picked him up I was shocked to see it had not been done. Very uneven groom all over the body. Nails trimmed were also very inconsistent as they had missed some of his nails and also made one nail bleed. Very disappointing

I was delighted, as a customer of the original business many years ago, to find DogFX was under new ownership. The biggest surprise was that Meagan who was part of the original team was now the owner and an award winning groomer.
The premises are fantastic!
My dog had been very badly groomed by a business I had recently tried out. The staff are so welcoming and Meagan was able to give him an excellent experience and correct some of the damage. Milou had such a happy time at DogFX that he’s already booked his next appointment!

Our dog does not look good after his cut. Papillons have long flowing ears and beautiful tails. We specifically informed them not to touch his ears and his tail. To our utter disappointment his tail and ears were cut. This place was supposed to be specifically for Papillon. I will never return again.

Against customer wishes.
We decided to take our puppy to this store because we felt a good connection with some of their staff at a city’s market.
However it was very disappointing today when our puppy was picked up because we made sure to share photos and explained how much we wanted his coat to be trimmed and it ended up very different from what we wanted. Their attitude was very evasive and full of excuses. We also saw one of the staff pushing dogs away with her leg.
Very disappointing.

These guys are the best! When I started bringing my dog to DogFX he came with a lot of past grooming trauma and was being medicated for grooming on the recommendation of his previous groomer. After a few goes the groomer said we could try without and he’s been absolutely fine. He comes home happy and the grooming job is top notch. Couldn’t recommend these guys more, I drive 25 mins to see them.

Nicest staff ever. Astrid drags me to DogFX every time I’m bringing her in, she has lots of fun and gets taken care of very well

I didn't like this place at all. The owners were quite rude. Overcharged & job wasn't done properly? Was stressful dealing with them.

Service is a bit inconsistent depending on who you get. Been there twice now. The first time it was really good service but I was disappointed the second time because they hadn't brushed out the dogs fully and there were still areas which required smoothing out. Plus the paw pads looked messy. For the price you pay I don't think it's worth it.

Our dog Bernie is a regular at the daycare service at Dog Fx. The staff are wonderful and we know Bernie will be well looked after

Absolutely love them. We take my mums dog there to get cut. Lovely people and pleasant experience. We refuse to change our groomer now that we've found them

Fantastic people who obviously love their job. Excellent grooming service with first class results

Unprofessional service. After picking up my pet dog, I was charged a extra fee for a second person to hold her. No consultation beforehand (ie a phone call). They just added the fee without confirming. Very high turn over rate of staff.

Have taken my dog here twice now and really happy with the service and how good he looks after. Pricing is so affordable and the staff are all really nice.

Squeezed my 9 month old puppy and my son's 8 month old puppy in at very short notice (son is a regular user of their services) and both were done within 1.5 hours. Was super pleased with results and I couldn't get over just how gorgeous my little boy looked! Pricing is fair and staff very friendly. Will definitely use them again when visiting Adelaide, but promise to book before hand in future Very much appreciate being catered for

The best dog groomers in Adelaide. Bella our loved Schmoodle loves it here. She gets to play with other puppies. She comes home cleaned and smelling gorgeous. The guys there are artists and do awesome work and really do care for your fur babies.

Took my puppy here for his first full groom today as well as daycare for a whole day. I brought him home and noticed that he had been licking his front paw all night. I looked up close and saw a decently deep cut to his paw pad (I’ve attached a photo). I emailed the owner furiously, as you would be, to ask what happened and she said she didn’t notice anything while grooming him. She said he must’ve grazed his paw on something or another puppy must have scratched or bitten him. However, it clearly looks like a cut during the grooming process as you can see the fur shaped around the cut. I’m assuming a cut like this would have bled so how did they not notice during his time there as they claim to supervise them at all times. Its now obviously prone to infection (and hopefully not infected already) and I won’t be able to take him outside at all for the time being until I see the vet. I asked the owner for either a refund to cover the vet bill or just a compensation for the actual vet bill itself. She replied saying she isn’t liable for things like this and that these things happen. This makes me think - she can’t even refund me a minor fee of $87 because this happens all the time to dogs in their daycare? That is honestly scary to think about. I WOULD NOT RECOMMEND GOING HERE. Would not want this happening to anyone’s beloved pets.

Chapalicuous! Chappie didn't even growl at the guy who cut his nails. The Chapsicum knows what's good! Loved the ball I got him as a reward too. True dog people, bless.