Community Business Bureau

Employee Benjamin (Ben) is truly amazing. He went way and beyond to make sure all my issues and questions were answered and sorted out. No stuffing you around and saying 'yes' 'yes 'will be done, and then see ya. Next customer, please. There needs to be more staff with his helpful attitude. Thanks so much Ben for all your help and your professionalism. CBB are very fortunate to have you working in their company. All the best to you.

They quickly and efficiently set up my salaried packaging and were very helpful in following up a delay on my novated leasing. Great customer service

It's about time I share my thoughts of this company, I've only needed to deal with them a hand full of times in the 3 yrs they've been serving me and that's only as I've changed details or loans etc.
Everytime I've been taken care of by friendly, knowledgeable, patient and supportive staff and its so refreshing these days especially with the world we are dealing with at the moment.
Thank you all so much its so appreciated
David.

CBB provide a great service and make salary packaging easy. The local NT representatives are great at talking to the staff and explaining how the process works. The fees are very competitive.

Highly commend this exceptional business who are customer and outcomes focussed. The team strive to support the customer and the culture and services are second to none

We partner with CBB for more than 5 years but only recently we decided to have the full package. We couldn't be happier with the decision. The service is well managed and ensure we offer the best opportunities to our staff maximise their remuneration package.

CBB are very professional and provide excellent services. Customer service is extremely responsive

The first time i didn't have to wait ten minutes to get through to my salary packaging provider

Their process is really untrustworthy. I sent my change of deduction form several times. But, they didn't process. As a result, my salary packaging didn't work and they stll charge fee. If you submit any form by their email, call them and confirm if they receive form. DO NOT trust their email submission system. Also, after you submit and get the confirmation email, DO NOT Trust. Due to their very proor service, I paid around 20% income tax as this is my second job. They didn't check their inbox properly. Even if I received the confirmation email, they said they didn't receive it. They are a liar or very lazy. If I have other option, I'd like to change the service provider.

Update: CBB said they will charge fee even if my salary packaging wasn't processed due to their mistake. Also, the confirmation email is just austomatic email. When we submite the change form, we MUST triple and fourth chaeck if they process properly. Otherwise, NO salary packaging but fee.

Thank you for all the reminder about the end of March. It is detailed, concise and easy to remember. I highly recommended you continue this.

I've salary packaged with my last 3 works and this is the first time my work has used CBB. It's the 1 time someone has explained all the different benefits to me. Thank you Michael:)