Chemist Warehouse Torrensville

My experience today was in total disbelief of how this business functions. At the point of entry after your prescription is accepted you are generaly advised of a 40 + minute wait. At point of delivery you are then advised you are too early to collect & will need to pay an additional fee. They quote government legislation. How about good customer service Keeping the customer in store for long periods of time only means one thing. Browse for other thingsCW get your act together. Improve staff training, & provide good standard service.customerservice.withbettserserviceseevicetstyoursedoor. Being a heart patient I have my prescriptions on file for my personal convenience. I can ring through my order but stistillllhave to wait in queuser of

This pharmacy told me i needed a script from a GP to purchase a S3 ‘pharmacist only’ medicine. The whole point of having S3 medicines is that they should be available to the public from a pharmacist without a prescription.

Chemist warehouse, you’re not allowed to make up your own rules and turn away sick people with no alternative option or solution. Oh and the reason there was no alternative is bc the S3 medicine was the last option after the TGA scrapped all the over the counter versions. I’m contacting AHPRA about you people.

The asian female staff there is rude and not helpful at all. Looking for the $8.49 blackmore travel calm 45 tablets on special. I told her exactly what I want and she said they don't sell it and refuse to help to find on the Internet. Then she recommend another product which has 10 tablets but $15.
This happened approx at 14: 45 pm 21/09/2023

Just had the best service from Cleo, she was very friendly and sweet and was happy to show us a bunch of perfumes!
Very happy with our purchase

Dissapointed that the cant supply on my script and refuse to supply an alternative solution for my medication. Last time comming here as they had a solution. Very sad how this place has become

What a disgrace! The over zealous, poorly trained security staff who do not understand their job description or rights of customers has put me off ever coming back.

There are other options on Henley Beach Rd, Hilton or Brickworks, where I've always been treated with respect and customer service.

While I have had good service there but it has been less than satisfactory at other times. However, you have to accept it's high volume lower prices so sometimes more supermarket than pharmacy.

I was refused a refund for a faulty product (Blackhead Remover) and got told to contact the company directly and was given the number of the manufacturer. It was only $6 but it is so frustrating considering I spend so much money on the store. The customer service is okay but i am definitely never going back to the store.

Cheap price but rude staff. Especially, Stacy.
She rather talks to her coworkers but not customers. Never happy to help and serve.

Been coming here for a few years, I used to just drop off scripts and come back as it used to take too long to process, I got their online app thinking this would speed things up, I was wrong lol, they would loose scripts as they would not appear on the app and have to ring up constantly to get them added on, turn up to pick them up and no we don’t have that? How useless, and the over bearing security staff at the front door treating you as a thief as you enter! No thanks got my scripts back will be going else where, they seem not to respond on here at all and don’t care about customer complaints lol

How in the earth is there an hr plus wait for scripts every time.i have been there a number times and each and everytime there is nearly an hr wait.i look around and there is no one but staff around how can it be that long?

I was truly disappointed the way I was turned away today (especially when I have been a regular customer for the past 6 years) to get a stat dec signed.

As a long-time customer who has spent thousands of dollars at this pharmacy, it's understandable to expect a certain level of service and attention from the staff, regardless of whether or not you're making a purchase.

While it's possible that the pharmacist was genuinely busy and didn't have the resources to assist at that moment, it's still not ideal to turn away a customer who has been loyal to your business for so long. It was especially disheartening, the way Cathy directed me to the pharmacy across the road, the same pharmacy I have been ignoring over Chemist Warehouse and spending my money on. She didn't make much of an effort to accommodate and wasn’t empathetic either.

Ultimately, the way I got treated as a non-customer speaks to the true character of the pharmacy and its staff. While there may be valid reasons for turning away a customer in certain situations, it's important for businesses to prioritize customer service and demonstrate appreciation for their loyal patrons.

On the other hand, even though the pharmacist across the road were busy too but they showed their genuine concern and were apologetic for not being able to accomodate and requested to come back after 4 PM. Now this is the service CW staff needs to get trained on.

The wait time at the prescription area is horrendous. Minimum wait time is 30 mins, that too at a non-rush time. Time is precious for everyone.

Very bad service and rude staff.you go for prescription medications and minimum wait time is 40 min.
Not impressed with the time management

Extremely Rude staff.i just wanted to pick a perfume and there was so much racial discrimination!
I would have bought so much more given the vast collection they have but I decided to leave that place than get treated so badly!

Good range of stock and quick. Get the impression there are a lot of problems here caused by customers, note the security and the mix of people in store, issues!

Amazing service by Chantelle at the prescription section. Very professional and competent at her job. Best pharmacy experience I've had so far. Keep up the great work.

Rude chemist staff. Tried to tell me I don’t have a valid prescription even though I have an email for repeats from Chemist warehouse with two repeats remaining. I couldn't even tell you who I dealt with as both ladies didn't have name badges either. After realising I was right, I was then advised I don’t have a QR code that they can scan to fulfil the script as that my order was for online and it is different. If thats the case that is fine, but don’t make up the story as you go along and try to tell me I don’t have a valid script when I am showing you the e-mail I received from your team last week. If you have online repeats and a prescription online then you should be able to get it fulfilled in store, seems like a flawed system if your own staff can’t access online prescriptions in-store on the odd occasion a patron forgets to do an online in time and runs out of what they need!

Its been 3 times now, you go for prescription medications and minimum wait time is 45 min. Time is precious for all
And all those 3 times were different times than the lunch times.
Not impressed with the time management

I have been now visiting the Torrensville store for over two years. My visits usually are once a week but sometimes can be a bit more as I get all my family's medicines including my parents from this store. I have seen people complaining about delays, reporting behavioral issues so easily but sometimes find it strange that not many people come forward to compliment someone who has gone above and beyond or just being a good human and doing their job without any issues.
My today's feedback is based not on one or two visits but it's based on for over the past 2 years.
A big shoutout for Michelle - This girl deserves special reward, recommendation and appreciation. Always happy, cheerful, supportive and professional.
Infact the whole team including Michelle, Polly, Chantelle, Sarah, Karry are always supportive and professional.
All of them are big asset to the Chemist Warehouse team and I wish them all the best and heartfelt thanks for their kind service.