Berkowitz Furniture - Furniture Store Adelaide

To whom it may concern

Last year a purchased a Moran Lounge Suite through Berkowitz Furniture at Mile End. Whilst we did have to wait a lengthy period to get our new Suite, we were kept updated throughout the wait and given that we believed that we we’re getting a top quality product … The Moran Brand being synonymous with the Best Quality Chesterfield Manufacture on the market.

When we received our new suite we we’re certainly very happy with our purchase and the service provided by Berkowitz. However, after only three weeks one of the buttons on the sofa arm popped off.

Trevor from Berkowitz contacted Moran right away to arrange for a repair. Whilst it was no fault on the part of Berkowitz, we had to wait 3 months for an upholsterer to come and tell us that a new button would need to be ordered from Moran.

Many months later, the upholsterer returned to us to attach the new button. We were more than a little disappointed. Disgusted, would be a better term: - the button was a dark shade of pink and not the antique brown burgundy shade of the rest of the suite. Furthermore, it was not pulled in tightly enough to match the suite.

After contacting Trevor at Berkowitz, yet again, we had to wait another lengthy period to find out what Moran were going to do about this. Eventually, Moran sent the upholsterer back to us, only to tell us that they would have to get another button from Moran, take the sofa away, pull it apart in the workshop and hopefully, put it all back together to look like new.

So back we went to Trevor at Berkowitz and requested a full refund for the suite which we had now had for over 13 months, during which time it had only been 3 weeks that we’d been able to enjoy it in a state that we’d expected it to be in for many years.

Thankfully, through Trevor’s tenacity in ensuring that Moran do the right thing by us, we were given a full refund and the suite was finally taken back by Moran. I feel if it hadn’t been for the true after sales service given by Trevor and the staff at Berkowitz, we would have been left with an inferior product for which we had paid top dollar.

In conclusion, I would highly recommend Berkowitz Furniture as a company who offer not only great service but great after sales service. Furthermore, whilst I would not buy a Moran product again, I would have no hesitation in shopping at Berkowitz in the future.

Sincerely

Annette Tyrcha

Very helpful staff, & the furniture we purchased is great, we are super happy with everything.

Beautiful timber dining table! Looks so elegant and we have had lots of comments over it.

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Very friendly and competent staff. Had a major issue with dining chairs we purchased but replaced with minimal fuss. Great service.

Very friendly service and the lounge we bought is exactly what we wanted, very comfortable.

Had a great time buying our IMG lounge, would definitely recommend buying from Berkowitz furniture stores