Anytime Fitness

This is the first review I have ever written but honestly one of the worst customer experiences I have had trying to cancel a gym membership.

Absolutely no regard for the customer and is only focused on stringing along the process to guarantee another month of membership fees despite using facilities.

Customer service at an all time low and inexperienced managers trying to strong arm customers with no understand how to save face and do business.

Staff need some training surrounding emotional intelligence when speaking to paying customers.

Received a noise compliant from the manager for performing deadlifts on a platform designed for deadlifts. Yes, these things break. Thus, they can be easily replaced with the revenue gained via membership. Was also explained that the surface underneath the platform can be damaged if done with enough force - if that is the case, why has this not happened to other AF locations? Better quality platforms?

An hour into my workout at this AF gym, I travelled to another AF gym and completed another hour of deadlifts there with no complaints.

The contrast is crazy.

This used to be my main AF, but now I find myself either going outside of staff hours or to other AF locations.

This is NOT reflective of the trainers as they are very knowledgeable, friendly and an incredible resource for fitness.
Keep up the good work.

Addit post manager comment: Longevity is definitely an acceptable consideration, but if clients are unable to perform their workouts at the optimum level (whether it be for competition or fitness) due to restrictions, clients would not use it or just leave. Subsequently, performing deadlifts quietly or at a slowler pace can increase the chance of injury.

If AF truely resolves around clients and fitness, the risk and client centred needs/wants should be priority, not longevity.

Anytime fitness is a joke, money grabbing dogs, going through covid, and rough times, and still try to take money out of the people that are struggling to live even tho they quit their memberships

Is this necessary to interrupt by during the session. Gym are to make throwing frustrating out. While doing this is weight got slammed what's a big deal. It's hard to hear threw headphones no one doing this purposely. Lot of have this issue with most of anytime fitness. No wonder why lot of my friends left them.
If u can't tolerate this much In my opinion you should shut down. I am regretting now that why i gave 5 star.

STOP INTERRUPTING US WHILE WORK OUT.

Money eater full of scam even after canceling contract still charging the account. Very dumb excuse that staff made mistake and did not cancel it even sent them proof of call to store still charged us. Went to store and paid them the balance and canceled membership look what they scammers still charged my bank account. Keep away from this scammers go some where else as they are just rip off.

Nice club, love the staff who are always so welcoming and the gym is always pretty neat and clean. I've seen some new faces in the office and I have a feeling everyone will appreciate the change they will bring ^. ^ amazing work guys

Love this gym, everyone is friendly although every now and then I go for a certain day" let's say it's a back day", and the equipment I need to use for my workout routine is already being used which makes me change my routine, just a Lil frustrating but u get that everywhere.

It's ok not one of my favourite anytime fitness, it has everything you need to work out as all of the anytime fitness is do

Staff is friendly and equipments are good as well.
Only issue you can’t find own network inside the gym and they haven’t wifi password.

The staff at this location are super lovely, make you feel like family and really encourage you to meet your goals. Thank you so much for your encouragement

First issue started with my complaint regarding a cheap foam pad used to wrap barbell for performing squats. Inquired over 5-6 month period when it would be replaced on the 3rd inquiry, after 6 months, the manager said "yeah it's been ordered and is on its way" really! 6 months for a $20-$30 item, if it takes that long for franchise to supply why not purchase from bodybuilding supply store or online etc. Clearly they don't pay attention to maintaining the equipment. It's a vital well used piece that they only had one of. The funniest thing was they kept supplying this manky completely crushed pad even after replacing it. It was so worn out the Velcro wouldn't even bond together. They then after my third enquiry (the very next day) fined me ($10/15?) for leaving 2x weights un-racked. Yeah I was guilty of that on one occasion, but if you have been there you will know weights are left lying around consistently.
I since changed to Hollywood plaza, same franchise but excellent staff and well maintained.
Second issue: after 5 years I decided to change gyms, went to close account and return FOB for 24 access and was informed by staff at Hollywood it's a purchase not deposit! The manager at Parafield Gardens Anytime who signed me up was very specific (verbally) that it was a deposit, even following up this claim with "so when u finish up u get your $100 back". I enjoyed my time with anytime just not this gym or it's stuck up staff, in particularly the manager (Kari or Karli?). Learn from my experiences and avoid it.

Hey Ben, this review was from my experience at least 2 years back, foam pads have since been replaced. Good to hear management has changed as it was sorely needed. Best of luck.

Worst gym ever, STAY AWAY FROM RUDE MANAGEMENT AND MONEY GRABBERS.

It’s a no lock in contract and still they were demanding 12 weeks payment from me after cancelling the membership.

At the time of joining they are like we got you but later they are like it’s your problem not ours.

I told them pretty clearly I move interstate a lot and stop my direct debits since I’m no longer using the gym but no they want to drain money off me even in this hard times for the services I didn’t use.

Do yourselves a favor and join other branch or other gym service.

Worst gym in Adelaide and some of the most lazy people I’ve ever had to deal with. They constantly give you attitude And try keep you In a contract that is not lock in.

Anytime Fitness membership fees and contracts depend on the kind of membership you apply for and the location, but the average cost is typically $30 to $36/month; however, in other clubs, the membership fee is $44 for a single monthly membership and $39 for a 12-month membership. Jun 12,2019

- however they tryed to charge a silly amount $100 for cards and $100 sign up and $18.99 per week.

For this price you can go to a better gym like good life. For $15 a week and they have a sauna and spa

Also staff were unfriendly and didn't have very good customer service skills.

I’ve been going to this gym for the past 5 years now and I’m loving it, I have lots 10kg from training here and all the Pt have helped me a lot, I love the free classes they have to offer the group in the free classes are all beautiful and friendly people the staff in the is the reason why I always come back to the gym because they have support me through my time when I was recovering from my seizure, I just wanted to mention Kari who is the manager of this gym that she has support me every since I have met her she will listen to you and support you in anyway, Thank you. The equipment at the gym are always clean and they have plenty of equipment that’s good to used. Keep up with the good work your all doing

This place is only out for your money, no respect for customers. Once you sign the contract it will be too late they will leech of you as much as possible. Think twice before you join these scammers.

Mediocre gym, wouldn't recommend especially for the price. Many better in the area.

The staff were friendly though.

Horribly obnoxious, loud and vulgar people in this gym. If they had been at a football game they would have been ejected for their behaviour. Yelling obscenities along with throwing weights. Not a good atmosphere at all.

The staff here is literally playing a scam! Very untruthful. A staff by the name 'kara' or 'Karoline' just wanted to take my payment.
Informed me a better price over the phone and then gave a complete different price when i reached there.

Great equipment and staff. Quality gym and you can train any other Anytime Fitness a month after you join.