Warhammer - Please Contact Store For Hours

Big shout out to Morgan who was super friendly and charismatic on our Boxing Day visit! He was warm and enthusiastic and also went above and beyond to help us with paints and techniques. The vibes were immaculate

Went last night with my son who is interested in starting. Knew nothing about warhammer but staff member was able to explain the basics easily to a non-gamer

Wow these reviews really mimic my own experience and I am amazed that the owner doesn’t seem to even care (or actually understand how much a bad review affects the search engine algorithm).

These guys really need to step up their game on their customer service. Super rude employees (or owner as well?). Basically just ultra nerds with zero social skills I guess.

For everyone else, 5 stars. For the manager (Wes maybe?) I wish I could give 0. I don’t know what his problem with women is but he did not acknowledge me the entire time I was in store or at the counter. You’d think spending almost $300.00 would at least earn you a glance, but he even reached past my outstretched hand and gave the receipt to my partner (who did not pay and did not have his hand out for the receipt). I’ve been there multiple times but don’t think I’ll be going back again if I see him inside.

Super helpful team, Jason i believe helped me with some very informative and helpful, honest advice about products and gaming books, this will be my HQ for warhammer as they do outstanding work here.

Couldn't have felt less welcomed. When entering I wasn't even acknowledged. Was looking at items for a solid 15 minutes and didn't get any help, asked if this was their entire range of a product got told that's it and to order online through a HUB in store. Whatever the man was playing online was more important than helping a customer.

THE WORST Customer service.the dude was more intent on his phone than making a sale. He didn't even acknowledge I was there until I asked a question, he gave terse response and then went back to his phone. I'll forward my concerns to whoever runs these stores. And retailers have the hide to complain about online companies - dude like this is why we shop online.

Zero stars if it was an option. Not sure why they are open. Went in to have a look at what they had in stock and was looking forward to buying a couple of things to occupy my weekend. But was told if I didn't know exactly what I wanted that I couldn't come in. There was to be no browsing. Never felt more unwelcome in my life. I understand Covid precautions but this is something completely next level. I'll never be back and really makes me reconsider giving GW another cent if this is a true representation of their idea of service.

Looking for competent and courteous service? Look elsewhere because this is not the place for any of that, they do however have plenty of bad attuited. Get your self a new manager at this store GW.

Brilliant games workshop outlet. The team there is super helpful and very patent with my questions. Their skill level with the craft is quite high and they share what they know and encourage others.

Poor service, even though there was only 1 other person in the store (who was painting not shopping) I was still ignored until I was ready to leave anyway. No stock of items and I was told to order online. Don't bother having retail storefronts in that case. I won't be back.

Whoever was on staff today should just stop working in retail.my brother and I visited the shop at 1pm today, extremely rude as we just walked in. "Are you going to buy something or what? " Giving us daggers while we're perusing the shop. Myself considering joining in on the pass time, I asked about the label difference between two similar boxes. I was ignored while asking questions about things I was considering buying to finally get a response from him finally breaking from his monitor to serve the customer giving me daggers again and snapping at me that they're just two separate things. My brother bought some paints he was looking for with no help there either. That display is just all kinds of unbecoming. That is bad business, extremely disappointed with the service. Small wonder the following is more popular in other places.

Incredibly welcoming and friendly staff. I went there with some friends to learn how to paint figures and both staff members were very accommodating.

Very helpful and knowledgeable staff, took the time to run through a game with myself and my son. They also run painting and modelling workshops in store regularly to help beginners like us get started.

Went in to look at paints for miniatures, not only the room went silent when we entered- but when we were spoken to, we received a very condescending “do you girls know what you’re looking at? ”

Never been made to feel so unwelcome in a store in my life hey.

Been a regular here now for a couple of years. The staff in this place have always friendly and helpful. Great Hobby store:)

I walked into this shop for a casual browse. The staff member was very helpful, and spent plenty of time explaining all the different games to me. The store is very well presented.

Always friendly and helpful staff available to assist you while you spend your hard earned dollarydoos.

No tactical squads for 3 weeks last month.
They don't answer the phone. I can't find an email for them. Today I went in for 4 different things. They had none of them. Unhelpful and incompetent.

Almost a full range of products. 40k, aos, fantasy. Stock of paints, books and accessories. Most importantly, a place to meet friends and rivals and chances to play a war!