Tropical North Framing Gallery

Framing was done beautifully, however had a frustrating buying experience. When I went into the shop originally to buy the frame, I was told I could get the frame on after pay, they gave me a price and while i was there we divided the amount - $330 - by 4 payments and talked about sorting out the after pay when i picked it up. They told me they had to order the frame in and it'd take a while. I could set up the after pay payments when i come in to pick it up.

Over a month later i got a phone call to say it was there and went to pick it up. The shop tried to make out as though they called me and i didnt answer. I told the woman I have apple voicemail - the messages save to my phone and I never miss them. Could be a glitch.

I was told that to put it on paywave the shop had to forward on an additional $20 charges from after pay.

I was extremely frustrated and told the lady I think that is wrong - I agreed to a price upon an agreement when i originally came into the store and agreed to have the frame made at the set price-$330 which i would pay via after pay.no fee was mentioned - the woman even showed me the quotation which did not have the fee written on it either - i pointed that out to her also. Also, never have I ever in purchasing items using after pay, had an additional fee passed onto me. Never have i ever with any card purchase had a fee of $20 passed onto me. In addition, a friend of mine has purchased framing on paywave from the shop before (how I was referred) said they did not get an additional fee! I researched online to find that after pay fees range from 4-6percent, I calculated that if my fee were at the worst case 6 percent, it would be $19.80. Its only 20c, but the retailer seems to have passed on a higher than calculated fee.

$20 or $19.80 might not be much to some, but it is a lot to me, especially when added to an already expensive item.

I empathise that some buy now pay later schemes may be costly to retailers, and it is has been a rough couple of years. But it is dishonest when a retailer does not disclose the true cost. Set the price upon the buying agreement.

Tropical North Framing are the framers of all my work. They have a great team and are very professional, fantastic to work with. A big range of frames to choose from, great pricing and are always giving suggestions to help present my work in the best possible way. I really value their incite, and our on going relationship.

Friendly and patient staff. Was happy to help us work through our ideas until we found what we liked.

Amazing service and beautiful line of boutique items

Tropical North Framing Gallery did an amazing job as always! Wow! I couldn't be happier with my hand drawn artwork framed so beautifuly! Their professional and efficient service, wealth of experience, and friendly advice has just made my day. Much appreciated guys, we will see you again soon!