Sunnybank Hills General Practice

I am surprised at some of the reviews I have read. I have always found the receptionist very polite, friendly and helpful. I only have experience of my own Dr of 42 years. Until the last few years he had always been a sole practitioner and running late up
0 to an hour was quite common but it meant he gave each patient the time needed, not a production line. The nursing staff are excellent, Tina always has a happy smile and kind word. Also the chemist attached always provide an excellent service.

Dr Lauren Wilson is a fantastic doctor who goes above and beyond for her patients. I couldn't recommend her more!

Reception staff didn’t have any manner how to communicate with patients. Dr L mention about iron tablet and discussed about particular brand and didn’t write proscriptions. When we visit chemist and ask for iron tablet brand they mention they need proscriptions for it. Not recommended any Doctors on that medical centre. Useless reception staff.

I have had the best service with Dr. Khan
He listens and gives clear advice about health.

The receptionist in this clinic need to do the job right! The white lady with short hair and glasses didn't check patient name at all. Got me waited for 30mins. No doctor attended to me and I went up to check with her, turned out the i came into the wrong clinic. But when I came in firslty and said my son's name and appointment time, she seemed ticked something on her system and asked me to sit down. She didn't even check if she got the right patient. If I didn't go up and check with her, I never know im not booked in the this clinic! What a joke that receptionist can't do basic job right! And I asked her since she got me waited can she just fit us in and she replied bluntly she can't. She said " im sorry" with a very rude tone and just ignored me! No sincere apologise at all. I know I got the wrong clinic but hey you are the receptionist, you should know who you got on file! You could have not wasted my 30mins! Learn to do your job right! Will never come to thic clinic!

I would of given 5 stars but it wouldn't allow me to. I have nothing but good to say about the centre, staff or doctors. The receptionists have always been caring and courteous and treat you with the utmost respect. Doctors are amazing and I dont mind if I have to wait past my appointment time, as it's very hard to find a doctor these days that your not just a number and want to get you out the door.as.quick as you came in. Fantastic medical centre.

My family and I love Sunnybank Hills General Practice. We’ve since moved an hour away however we won’t change practice. Our Dr Nadia is a wonderful, kind and caring doctor. Doctor John Lee See is also a wonderful doctor. The admin workers are always so helpful, kind and nothing ever is a hassle. Yes sometimes they can run late however we also understand it’s a doctors surgery and this can happen from time to time. Overall we are very grateful to have found this practice.

Wanted to see the doctor on 3 things she tells me you only made 1 appointment. I was lost for words. I thought you book a doctor for consultation. Say 15minutes per appointment I was out of the room in 5 minutes.
Will neve go there again.

I found the nurse area, lavatories are clean, as well as nurse also good. Some GP clinic are not really clean, Dr office, nurse area.
We have to get used to waiting time for the doctors. I always minimum 1 hr plus. Every GP practice, hospital are all the same. Otherwise you must keeping yourself healthy, and fit to avoid to see doctors.
I have not back to see Dr almost a year now

The doctors are always great, granted they do tend to run late quite alot. The staff is super helpful and friendly. If you don't want to wait long I'd recommend finding time super early or later in the afternoon. Overall I would recommend this practice.

I've been coming here for a long time and I can't fault the staff and doctors. Sure they run late, but most doctors do. The reason I haven't give 5 stars is because it would be good to receive a phone call if the wait time was longer than 20 mins.

This place is always. Running. Late. There is never a single time where Dr Lily Chai is on time. It is always AT LEAST a 40 minute wait for your appointment which is quite laughable because what is the point of making an appointment then? Even when there’s no one else in the waiting area, she will still be running very late.

I understand that sometimes consults run over time which has a domino effect for other patients but to be so late every single time is quite disrespectful to be honest because not everyone has time to waste sitting in the waiting room.

Professional and friendly team. Yes wait times can be long but it only means your doctor actually cares and listens. Highly recommend Dr Denise Mclaren, genuine and caring. Keep up the hard work IPN SBH! Thank you

Dr Elahi is wonderful and has helped our family a lot. The receptionist are also very helpful and friendly. Won’t go anywhere else.

Haven't been here in a long time as I been in WA they were a big help 2 days and I'm feeling good again thanks guys.

I found all doctors, receptionist and nurses friendly and helpful.
It can be hard to get into my favourite doctor but that is because she is very good.

Myself and my kids have been going to this surgery for 5 years and always had a fantastic and supportive time with all staff and doctors!
Special thanks to the lovely Dr Nadia Elahi, your the best!

Is this a rule in your practice that patients are only allow to see their own regular GP and are not welcomed to see any other GP? And I don’t have the right to choose or change GP? So ridiculous. Very upset and disappointed experience. Will lodge a complaint form and will not come back again.

What a shocking experience my daughter had today with a female doctor whose bedside manners was appalling. Would certainly never return here. Empathy on a doctor's part is critical and the doctor who attended to her was certainly lacking in that department.

We were 15 mins late for child vaccination and have been asked to reschedule for another day, however we've never been advised this strict rule before otherwise we would not drive all the way to there and been kicked out. Very disappointed with the service and wont come back again.