Sunglass Hut

So…online stores says a particular set of sunglasses are available. Go into store to try them on… Nope, not in-store, but available at two stores about 45 min away. Issue is that not only was the store stocktake incorrect, the staff had absolutely no interest in getting the pair into try. So disappointing was the attitude I wondered if it was a franchise thing. Probably. So the 99% possiblilty of buying one of the three pairs we were looking at evaporated into 0% when we were told it would take 3 - 4 business days for us to get them…. Delivered to our house after we paid for them without even trying them in….
$350 sale - POOOOF!
Gen Z’s….

The guy working today at carindale (apologies I didnt catch your name we were too busy gas bagging haha) was super helpful from the first pair I picked up he just knew my style and gave me heaps of options and help with the sizing and what suited me.really appreciate his service a super nice calm friendly person thanks heaps I love them.

Fantastic customer service, expertise and prices. I'm beyond happy with my purchase this morning.

We had a really awesome experience earlier at the Carindale store. A huge Thank You to Jessie for your exceptional customer service. All the best

Had a defective product, a pair of wavefarer Sunglasses. Spoke with Jesse about the problem. He was extremely helpful and replaced them immediately. A pleasure doing business with such a professional operator!

A young woman walked straight up to me when I walked into Myers Carindale Sunglass Hut and really listened to what I wanted. She took me straight way to the right area, looked at my face, pulled off a pair of sunnie - and yep, they were the ones I ended up buying. It was quick and easy! Very happy with the service and my sunnies.

From my initial purchase at Garden City by Emily, to Kirralee (apologies if spelled wrong) at Carindale, customer service has been first rate. Thank you
And now having spoken to RJ today (6th), again, super lovely customer service. Knew everything about what I was after. Just refreshing these days to have good customer service. Thank you!

Further to previous reviews, I wish I could add a further 5 stars. RJ deserves a pay rise. What an absolute pleasure dealing with him. He takes ownership, is courteous, polite and a wonderful a member of Sunglasses Hut

Great range of product extremely good staff easy to shop. Get in get some cool sunnies. Cheers Mel Vaisey Professionals Real Estate Carindale Carina

Friendly staff with good service, its a small shop though and would like a larger range to choose from.

The customer service was excellent. There was a young lady in the store who helped me to swap the Glass. It was awesome to be in the store with friendly and helpful staff

Excellent staff and service. The Store Manager, Bell is an absolute gem! Favourite place to get sunglasses.

I’m visiting Brisbane and had my glasses fall apart on me, called Belle and she directed me straight to their store. Walked in and had the ladies repair/ replace and tighten screws on my loose frames. Took less than 3 mins! Great service ladies! Thank you!

Review for Carindale Sunglass hut retail store (not the one inside Myer).

Great service, staff and manager are a pleasure to interact with. The shopping experience was calm/professional and not rushed. Store manager knew her brands and variations, not easy with hundreds of different styles. I ended up purchasing Prada Linea Rossa style glasses for $300+

A month later I had a screw come loose on the lense and it fell out, damaging the lens. I was politely and calmly served efficiently and the out come was more than satisfying.

Thanks for the fix and keep up that boutique standard.

Cheers.

Took my wife and daughter here last weekend and I was really happy with the service and the range of quality sunglasses from different brands to choose from. The lady behind the counter was very helpful. Thanks again as we are really happy with our sunnies specially my 12 year old daughter. Best place and best price from what I have seen.

I took back a pair of Ralph Lauren sunglasses that had broken while under warranty. The customer service was professional and quick. I’ve bought a number of products for my family over many years with never an issue and I’m even more impressed they back up their products. A quick inspection and full replacement and I was on my way.

Is this in Myer? Unfortunately when I bought my sunglasses, that person wasn't nice. Totally satisfied sunglasses but disappointed that staff obviously.