Plush

Waste of money. Lounge faulty and plush refuse to fix. Read the reviews from the public before you purchase. I’m sure I will receive a reply saying they apologise, and will investigate but they don’t. They remove reviews and comments off social media.

Mosato at Plush Jindalee was extremely helpful even though I was honest about shopping around.
I looked at all the other retailers in the centre but I came back to Plush to purchase a 2.5 seater and a single armchair. All have recliners.
It's a beautiful suite. I chose to upgrade to the best quality leather so it definitely wasn't cheap but I'm now looking forward to It's arrival.

Customer service was below average. Found the same sofa I bought two days later for $200 or so less and when I called them and advised them they said they cannot give me a reduction on the cost. Wouldn’t be buying from them again. Some of their customer service agents come across as quite arrogant and the service leaves a lot to be desired. Let’s hope their sofas outlast their customer service.
Fyi sofas are made overseas and been waiting since May for delivery it’s been already pushed back once. So I haven’t even received the sofa.

It’s very disappointing that you do not provide your customers with any idea of a delivery window until apparently 4pm onwards the night before the delivery. It's quite astonishing. People work, have busy lives, commitments, illnesses, family members to take care of etc etc.

Firstly the lounge is one entire month later than predicted with no actual explanation as to why (fine), then it sat at your warehouse for a week and a half before you can apparently deliver it to me, then you wont provide me with a delivery window. I call your ‘customer service’ line to be told I wont have any indication of this until 4pm the day prior. I work full time and have commitments as mentioned above which makes it extremely difficult to not be able to plan my days in advance, yet it seems I'm expected to take an entire day off of work to sit around and wait for a lounge as I have no idea when it will be delivered. Seeing as I was told weeks out the actual date you would be delivering to me, I cant see how your delivery schedule would change so dramatically up until 4pm the evening prior that I cant be provided with a delivery window. Morning? Afternoon? Evening? Surely someone has some idea. If you genuinely aren’t coordinating your delivery schedule until after 4pm the day prior which I highly doubt, I have serious concerns for the organisation of the business.

Please consider others, the customer who is actually spending money with you and keeping you and those who work for you in business (well over 10k from myself over the last few years), to grace us with a delivery window. It just makes me not want to purchase from you in future if there is zero consideration for your paying customers.

Moving to a new house and needed to purchase a couple of couches.
What wonderful service my sister and I received from Masato at Plush Jindalee.
He really took good care of us. If you want to know anything about furniture that the guy you need. 10/10

It was a fantastic buying experience at Jindalee showroom. Masato was very helpful right from when we walked in the store.
Now hoping the delivery and the product are as expected. Fingers crossed:)

I just had to write a review on the exceptional service I received at your store recently by Alisa. She listens and took the time to understand what look I was trying to achieve in our new house. She is professional, and her product knowledge and helpful suggestions on fabrics and colors made the whole experience so easy and very exciting. This level of service is rare these days unfortunately, so thank you Alisa.
By the way, our old lounge was purchased at this exact store 12 years ago. It's still looking great and is now going to be used in the rumpus room. Thank you Plush.

Terrible customer service. We were the only customers in the store for around 20 minutes and were not approached once to see if we needed any assistance. Lazy boy across the street was much better.

Jindalee store. Bought a sofa 11 June. Still awaiting delivery, scheduled early October. $3000 + is paid in full.
23 August bought an armchair $1200 paid in full. This armchair was last only floor stock item. We were not allowed to take it with us. Plush only would deliver (charging us for this) and would give themselves 2-4 weeks to do this delivery! No date provided. Phoned Plush "Delivery" often, from 3-week mark, to get a delivery date, and was always told it's up to the warehouse to confirm. The warehouse is not apparently answering their calls or emails. I've been told to wait. For a chair in stock, on the floor of the shop.
In frustration I went back to the Plush Jindalee store to seek help (chair no longer on shop floor) and was told by the delightful lady behind the counter that "we understand but there are avenues to go through. " I firmly explained I no longer cared about their avenues I just wanted someone to give me a date for delivery. Yes I was firm, yes I was frustrated, but to be only told "there are avenues. " at least four times left me in total disbelief. When I asked what she would actually do to help me she told me " the door was over there, please use it".
Trying to ring Plush to make a complaint is not an option. Voice message tells you there is no one to take your call!
So, currently Plush has more than $4000 of my money and I have nothing and no one will assist me.
Do not buy from them and do not support the Jindalee store with their most awful customer service to assist. They take your money the rest is up to you to sort out.
P. S. Plush has now finally advised (after I posted an online review) a tentative (!) only delivery date, for 5 weeks from purchase date, for a chair that was right there and we could've taken with us on the day!
Never buy from them if you actually want any service.

We purchased a lounge last week at Plush Jindalee and the salesperson, Alisa was fabulous. Nothing was to much trouble and she also gave us some great ideas. Thank you Alisa.
Definitely would recommend Plush at Jindalee.

Had an awesome experience ordering our brown leather Heston lounge suite through Tracey! She was so patient and informative. It was often quite busy though, so may need to have more staff on. Can't wait our lounge to arrive! Thanks Tracey!

Jerlene, Alisa and Julie from Jindalee did a great job selling us a new Melboune Lounge suite. We went through about 5 different designs and quotes over a 2 week period and they always acted promptly and professionally to our requests. Thanks alot, we cant wait until our new lounge arrives.

Very helpful staff who pointed out alternatives and similar productsand I came away very satisfied with my choice

Julie and Ryan were so helpful when we were choosing our new lounge. They went through everything we needed to feel confident with our purchase. Thank you! Highly recommend!

I couldn’t be happier with my purchase! From showroom to delivery, the staff were friendly, patient and knowledgeable. Everything was clearly explained and it was a real bonus to have a salesperson genuinely interested in helping me find the perfect lounge for my home. The quality of the “Dane” sofa and armchair that I purchased is excellent. Thank you, Plush.

We bought a Cameo fabric recliner for a movie room that arrived last week which seems OK, we were quoted $3089 for an additional leather lounge so we said OK, at the checkout price went up to $3500 the sales person said sorry i did the quote wrong, its another $500 dearer.
Walked away from it, no sale.
Reading Product Reviews about the problems with the leather I think we dodged a bullet there, I wouldn't want the stress of caring for the leather every 10 weeks plus friends and relatives possibly marking it.
The Plush website is a great tool to change material and see what the finished design would look like kudos to Plush for that
Nick Scali and others do not have that option

Great experience, outstanding customer service.

Julie, the shop keeper of Plush Jindalee provided me an outstanding customer service. She is very knowledgeable, friendly and kind.

I did my purchase from Plush Jindalee this morning and very happy with my purchase.

I would recommend to anyone to pop in to the shop and check their products. Wonderful shop wonderful staffs.

Julie at the Jindalee store was excellent, We arrived and the store was very busy. Julie managed the situation very well and help us in every way with the discussion we were making. Thank you for your assistance and we are loving the new couch.

We had a very pleasant first experience at Plush Jindalee with Julie. We were in the market for a new lounge suite and we found one which wasn't available for 13wks. Julie was able to source and secure the suite from a cancelled order in demand by other stores. Our suite arrives in 2wks! I felt Julie and her Team went over and above to provide excellent service with great product knowledge. Thank you for a wonderful first experience. Highly recommend to others.

Julie was professional, informative and engaging. If Julie hadn’t been there on my return to purchase I would’ve come back another day just to get her to complete my purchase.