Pandora Queen Street

I had a wonderful experience in the Queen Street Pandora shop. Emily helped me, answered all my questions and did her utmost to have me leave completely satisfied with the cu a tomer service. I have has my opinion of Pandora renewed, as I had truly given up on their guarantees over their jewellery since my experience in the Cairns shop. In fact Queen Street were able to help me when the Cairns Central shop had told me that they couldn't do anything for me with the broken Pandora jewellery. Thank you so much to Queen Street Pandora. Well done Emily!

I bought two bracelets and a pair of earrings, I'm trying to contact them to get my invoice and they simply won't answer my email.

I am not happy with this store at all.
I requested for a jewellery cleaning service at Sydney branch last year around this late Dec, they were happy to help.

Customer care at this branch is zero. There is no any notice on their social media regarding jewellery cleaning, they kept saying they are busy during Xmas, no time for cleaninh. It doesn't take them much time, and there was only 2 customers at the shop.very quiet.

Generally, they will make you buy their products, and they won't care anymore. Honestly, I chose this brand over others because of their jewellery care service. Unfortunately, this is really disappointing.

I’ll never come to this store again! The staff seem rude and unhelpful especially the girl named felicia.
Please tell them to be nice! She seemed as if she’s forced to work there

No stock, not enough staff. Waited 10 minutes to be served only to find out they didn’t have what I wanted. Total waste of my time.

If I could give 0 stars, I would. Simply said, this is the most appalling retail service I have ever received. Katie, the manager, and Emily together were extremely rude and did not seem to have any respect for their customers. Not only did they ignore me and made me wait at the counter they both, on separate occasions, bluntly ordered me to “move over”. The after-sales service was also terrible and difficult. For example, I was not allowed to pick up my relative’s jewellery from Pandora’s complimentary cleaning service. When I asked for clarification as to why I could not, after having reasonably proved my relationship with my relative, Emily became visibly infuriated and spoke aggressively, as if she was trying to pick an argument. Under no circumstances was that attitude acceptable, especially from a such a big, multinational brand.

It was my first pandora purchase, i brought the starwars bracelet and charms.so helpful ill gladly go back

Been served by Tanya and she was not helpful and approachable. She has very poor customer service, not sure if she has been trained enough.

I dropped in to exchange an online purchase to a smaller size, and the Pandora Consultant was delightful helpful. The exchange was very easy. The store was clean and well kept. My only issues was I had to stop myself purchasing more charms

Absolutely awful service here at Pandora Queen street. The sales assistants are so unfriendly and I could tell the minute I walked into the store.

They were busy waiting around for other customers to select their products and I had already chosen something online that I just wanted to buy in person.

When I showed the sales assistant what I wanted (mind you this transaction would've taken only 5 minutes for her and she would've made a sale), she replied rudely and said other people are waiting to be served. Then I said that I'm running late and need to head back to work, but she didn't offer to find this one product for me and let me purchase it.

I don't understand that if customer service is number one priority, why are the sales assistants at this particular store so stuck up and rude? I don't think I'll be visiting the store at Queen Street again after this experience.

I always go to this Pandora as I work in the city and it’s convenient for me but after this last interaction I have no intentions of ever setting foot in this store ever again.

They have no problem taking my money whenever I’m in store but when I came in to exchange my ring that I purchased 2 WEEKS AGO because it was missing a stone, I was told that without a receipt I won’t be able to. I told her to look up my account as it would be under my name, she said that there was no transaction recorded? I told her I buy a lot of products here and I have always put it under my account. She goes on to say ‘I can see that you have spent almost $4000 but there is nothing in your account for that ring so I won’t be able to exchange it’. I showed her my bank statement with the transaction record for Pandora Queen St Mall for 2 weeks ago and she still said ‘sorry without a receipt there’s nothing I can do’. Unbelievable, they claim we get 2 years warranty and this ring is one of the newer styles so it is clearly still within warranty. The sales lady was condescending and looked uninterested, train your staff better or hire people who actually want to work.

The week after I went to Pandora at Carindale which is closer to home and the girls were lovely. They weren’t able to find my transaction under my account but they exchanged it for me using my bank statement as my proof of purchase. I went on to take advantage of their current promotion and scored myself a free charm. I know where I’ll be shopping at from now on!

Emily was very helpful and patient with us, we took a while to choose and she was happy to show us lots of different options. Would definitely recommend her service.

Have been shopping at the store for a long time now, and all the staff there is always helpful and provides great customer services. They made the overall shopping experience very personal. Thank you and keep up your great work.

I just received the best service from Emily that I came for 1 charm and I got all my Christmas presents here because of her.
The quality of Pandora I'd rate it in 3 starts but the service and post sale gets 5 stars. Thank you Emily!

I had a quick question about a retired necklace piece I had recently bought secondhand. Lauren at the Queens Street went to great efforts in helping me find out the authenticity. Excellent service, with a smile.

The store was good and staff was helpful. Gift wrapping is a nice touch. Pandora seems to be a favourite for all ages.

The customer service here is very unprofessional, the manager Katie comes off as cold and unwelcoming last time I shopped here. I do not feel encouraged to purchase from this particular Pandora store, which is a shame as I truly love the products in store.

Amazing, friendly staff made us feel very welcome and even let my 3 year old daughter 'help's behind the counter to keep her occupied

Being a regular customer for years, it is nice to know that you are appreciated and remembered by the staff members! Every time I shop at Pandora Queen Street, I am made to feel like they value my business and they always provide me with a professional service. 5 Stars.

Short wait times even tho middle of black Friday sales. Great staff member, very friendly and helpful.