Omega

Thank you Lucas Roberts and team at Omega (Edward St) for your outstanding service today. You were patient, precise and refined. You are a credit to your organisation. Outstanding customer service is rare to witness but appears to be engrained in yourself and business culture. I’m very pleased with the purchase. Thank you.

Thank you Team, the watch is awesome and thank you for your excellent service, from David on the initial phone call to Lucas on the day.

Attended this boutique multiple times and have received exemplary service, especially from Simon on the sales team. The discussions and all round love for their time pieces is quite evident when engaging with them. Couldn't recommend them more with their customer service and welcoming environment!

Great selection and the staff are very knowledgeable. They let you try on as much as you want in a non-rushed way. Thank you David for looking after me today. Also thank you to Lucas who dealt with me being fussy on the bracelet sizing and clasp position. Good lads.

Fantastic service. Was in to buy a bracelet for my seamaster and they quickly changed it and made it fit perfectly. I was in a small rush due to having to catch a flight but accommodated me so well. Cannot praise the service enough.

Great communication and excellent in-store experience from Simon from whom I purchased a new link and had it fitted. I had made the mistake of trusting a jeweller to add links, but they damaged the link so badly it was rendered unusable. This cost me with quite a bit of time and an additional visit to a reputable watchmaker. The lesson learnt was go straight to Omega for any needs you have in regards to your Omega watch.

Scott and Simon are fantastic.

We’ve been in several times and bought watches from this boutique, each with an outstanding experience.

Keep up the excellent work!

Service here is amazing. I took my Seamaster in today because a screw on the clasp came loose and jammed the clasp up. I asked for advice on how to rectify or go about having some one do it for me. I gave full disclosure that I didn't even buy the watch from them. They replaced the clasp right there and then. When it comes to Omega, you actually get what you paid for in quality and service.

I came into this store with a friend to browse some lovely watches. All products were amazing and staff were mostly friendly. Unfortunately, I had the displeasure of interacting with one staff member named Lucas. I was aiming to ask him about a watch in which I had an interest in, yet he decided to walk off and talk to me on the move, something which I found quite unprofessional. He later proceeded to carry himself in a manner that belittled me, and his service was overall poor. I left the store with a sickly feeling in my stomach. Very disappointed!

Lovely team members who are always courteous and polite. But my opinion changed when I purchased a high end dark side of the moon omega watch in February. Due to delays the manual was missing and wasn't available for some time. While I expected some wait time I thought that was ok but after 5 months and no follow up emails or calls to reassure me that moves were being made to solve the issue I felt the service was not up to scratch for a high end watch dealer. Sorry team, I don't think I've ever left a poor review on a business page before but I did feel let down.

Great boutique with excellent service. Lucas was very knowledgeable and helpful on choosing my new timepiece.

I went in to buy my first Seamaster Diver 300 from the OMEGA boutique in Brisbane, the customer service was what you would expect from a luxury watch brand, fantastic! The only minor criticism I have was the lack of optional watch straps available in store at the time of my visit, one was the NATO strap and the other was a clasp for the rubber strap. Apart from the small criticism, I am extremely happy with my watch and would highly recommend anyone who is thinking of purchasing an OMEGA to go in and have a look because you won't be disappointed.

Thank you Simon for assisting me with securing a rear Seamaster Diver piece, the customer services we certainly a highlight of the experience. I highly recommend reaching out to Simon & his team at Brisbane Omega Boutique.

Omega Brisbane are the gold standard. I took my vintage Seamaster in for a service and ended up purchasing an Aqua terra. Simon's enthusiasm was a major drawcard, his knowledge and passion for the Omega brand shone thru. Lucas was also very helpful in his assistance. Cannot recommend Omega Brisbane enough

Outstanding service from the team. I broke a spring bar on my 11 year old Plo Prof after a lot of heavy use. They replaced both spring bars while I waited and there was no charge. More than exceeded my expectations. 5 stars

The ad on tv is obnoxiously louder than normal programming. I would never buy one as I now associate them with boisterous, overbearing humans.

Absolutely superb. Customer service is, without doubt, the best in the Brisbane watch industry.

Fantastic above and beyond service, so helpful with my vintage seamaster polaris. A very tempting store, so many beautiful omega watches thank you

I purchased my first Omega watch a couple of months ago.
Since then, I went back to Omega a few times (to add a link to the bracelet of my watch; to get it removed after I changed my mind; to pick up an extra strap, etc).
The customer service was outstanding and Lucas (as well as the rest of the Omega team) was friendly, welcoming and always extremely helpful.
This is the first luxury watch I purchase and I wasn't sure what to expect, but thanks to Lucas and the Omega staff, my first experience as a buyer was amazing.

People service is good, however the quality and repair service of the product is not so good. My new seamaster, not even 6 months old is now back for its second repair for the date dial not advancing just over a week from the previous repair to fix the same issue. Unfortunately I am starting to regret buying this watch from omega. At least my Tag is still ticking along just find after almost 10 years of faithful service.