Officeworks Pimpama

Funny how they talk about being respectful and yet they are so rude, unhelpful and dismissive, even when the customers are so kind.especially on the front desk: "Bec". Really really disappointing

Would like to thank Sabrina and Chel on fantastic service last night. They helped to to get stuff printed that took extra long as we couldn’t get the file open. They went above and beyond! Excellent service

Hi guys, you really need to have more than 1 register that accepts cash. Over the weekend I went into your store to purchase an item which I was hoping to be in and out within a couple of minutes only to wait for an extended period of time due to the register that accepts cash not moving at all.
I prefer to use cash for my purchases as it's convenient, no issues with banks being down or eftpos not working.
I've been a long time customer for my personal needs as well as my business needs but unfortunately your stores are no longer convenient for me so I'll be taking all of my business elsewhere.
It's really disappointing to see so many businesses cutting down or removing cash transactions, people want to use cash!

I go here to do my printing. Most staff are great. Michael a young bloke is particularly good. There is one older grumpy guy.

It is a well located store.

The ptinting does not allow to pages to be printed on one A4 page, that is an omission that Officeworks should fix.

The opening hours are okay but one earlier start time in a week which be helpful, say 7am - then I could print stuff before going to work.

Not a bad store at all. Heaps of parking at the door makes it popular with many shoppers.

There was no customers in the store but us, and the staff were busy chatting with each other, and when I inquired about laminating document, One of staff said she couldn't do it now. Bit of a shame for a new store.

Wanted to take a moment to provide some feedback. Not enough positivity gets shared online but here we are:) I went in to the Pimpama store this week and was excited to track down some learning items for my kids, there is so much stuff there it’s amazing! There’s that much stuff I got slightly lost in what I was looking for, I found a staff member (Caitlin) buzzing around the store and I asking for help. I described the items I was searching for and without thought, she pointed me to the exact spots and even recommended a few other things to me that took my interest. Her help was so much appreciated and she was great with her recommendations, keep her, she’s rare! I also enjoyed the simple experience with your self serve machines, they are pretty straightforward and simple to use and got my printing done in about 5 mins.

Worst customer service I have come across! I went in to print 4 pages off for an upcoming specialist appointment and was told no you’ll need to book an appointment and could be days for the turnaround all for something that should have taken 2 minutes. I was told you need to go and use the self service machines which isn’t easy with a one year old and 3 year old anyway I proceeded to try my baby screaming the entire time so again I asked for help to be told once more no and given a look like I was useless and just a big pain to them while so many staff stood around watching what was going on with others needing help also to be told no I asked for a third time again to be told no we won’t leave our station which is clearly more important than helping customers. Thank you to the 2 tradies who were customers that offered me help I definitely won’t be going back anytime soon

Beautiful greet from a lovely staff member as I entered the building. That was as far as the positive experience went. Just after 9am I go to the store to collect my late sons memorial calendar. I knew from the moment I stood to wait it was tense behind the counter. I felt I was spoken to like a child, wore the brunt of the lack of staff/or busy period. I was in no rush and happy to wait. (couldn’t find my order) After a rude comment I left the store to call the manager whilst I was in the car park. The first contact I had with another staff member over the phone was appalling. He clearly didn’t realise he hadn’t transfered my call to the manager and I was still on the call. To hear him mutter and have a issue with me trying to contact the manager was humiliating. Manager has offered to send my calendar out but to hear how understaffed and busy they are with stationary and kids going back to school was a good insult for a mother who just lost her son and wished she was in there to get her sons stationary. Not a memorial calendar. Please treat customers with respect like most of us try and do for staff. Most of us are patient and good people. Some litterally are trying to learn to put one foot infront of each other to even walk through a public shop after such a huge loss. I will never return to this store again. Please remember to be kind. We have no idea other people’s journeys. Slow down updated: what a absolute joke. After a week I had to follow it up, wondering where and when It was sent. Rung 3 different people including Sydney office where I kept getting passed on to unnecessary people. Get told it hadn’t even been printed, yet I have a invoice saying it’s ready on the 19th. Tried to cancel it, got told no. Then 3 hours later get told it’s ready for pick up. Manager clearly lied to me just to get me off the phone. Not one staff member knew about the disaster which resulted in a so called sorry from the manager, and delivery promised. I had to collect this myself! Not to mention a smart brochure of back to school info included in the bag after I told them how offensive the managers comment was to a mother who just lost a child. Absolutely disgusting

So happy to have this new store and to see such helpful and friendly front desk staff. Super prompt, courteous and friendly.

This is a great brand new store conveniently located just off the highway in a huge home-maker style location. The store is well laid out and often has stock that other stores don't.

The parking could be a little more plentiful and better laid out but that's not really too much of a hastle.

One thing I did notice is that the trolleys here don't seem to have baby/toddler seats? I may be wrong but I did go looking for one and couldn't seem to find one which would be inconvenient if you are trying to do, say, school or work shopping with a little one (s) in tow. A strange but legitimate little issue I found.

Anyway it's a great store with happy friendly knowledgeable staff. I have enjoyed my visits here.

I came into the store a few weeks ago and needed some help finding some things for my photos. Elsie was very helpful and made sure I had everything I needed before I left.

I sent through my sons booklist for school and they saved me $$$. Once I accepted the quote and paid. I then collected it, very easy.
Very neat store, I will shop here from now on.

Half of the self service printers are always faulty or out of ink. No one around to fix the issues.

I have just talked to what I believe is one of the most incapable employees I have come across in the past few years. The lady at the printing counter, she gave a hard time from the beginning just to print a simple Christmas card. First, claiming they didn't have the paper to do that and then trying to talk me out of using gloss paper. She said that the print-out would come out with the paragraph marks of the document and then would refuse to press the paragraph button to make them disappear. She wanted me to print it in PDF at home, I asked her to save it as PDF from there. Then she said that the paragraph marks would come up in the PDF as well? She finally said that they didn't do print outs on the same day. It looks like it is more what they cannot do rather than what they can do.

I went in to buy some books and pens, not really sure what i wanted and a lovely staff member Alice helped me out.lovely service and offered good advice on different products.

New store, looks good. Neat and tidy. Selection of items are good and staff are helpful and friendly.

It was hard to get help with the item I was looking for. Not enough customer focus, including one staff member who listened then took a phone and said he'd come back, but didn't.

Worst customer experience I've ever had. It happened two times. Walked in to get something printed and many staff members were standing around doing nothing and they refused to do it saying I had to wait 24 hours. Absolutely disgusting service. Lady was very rude.

Brilliant store - absolutely wonderfully trained to deliver superior customer service (so hard to find these days). Always helpful, always happy. Special shout-outs have to go to NIKITA from the Print Services section at the Pimpama store. Nikita is an absolute GEM of a person. Always so helpful, cheerful and never is anything a bother. Such a wonderful asset to the Team and for the Officeworks brand.:) :) big thanks from the person that always prints 'Irish' stuff:) :) :)

Great customer service as soon as you enter the store. Staff are always friendly and helpful. Parking is great too.
Great store!