Nova Discount Pharmacy / Direct Chemist Outlet Pialba

Best chemist in Hervey bay. Jerry at the pharmacy is lovely so helpful. You can upload your scripts online and just go in and pick up

This Pharmacy Team are super efficient, helpful, friendly and compassionate.
Each staff member treats EVERY customer as if they are the only person in the shop and that’s even when there’s a queue.
On many occasions I have witnessed them being kind and willing to go the extra mile for people who are concerned or worried about something. They don’t rush our Senior Citizens but go out of their way to make them feel welcome and significant. If you need advice on a medication they will assist without being condescending.
There are many other pharmacies in HB that we will never go back to again simply because we have witnessed them being rude and impatient with people who are clearly unwell, they give the impression that don’t care about who they are serving.
Well done TEAM your a credit to yourselves, with your welcoming service with a smile, even when under pressure.

Smaller sized store with less stock. Not very well lit inside, seemed a bit dark.
Didn’t find what I was looking for and the one further up the road on:
Was much larger and better stocked

Faith behind the dispensary was very helpful! Thank you Faith so much for your knowledge, sincerity & assistance

I am happy to drive out of my way to bypass several other pharmacies to visit this friendly and efficient pharmacy. The staff are always helpful and the service second to none. The lovely staff behind the counter are sympathetic to their customers and the pharmacists Greg and Jerry knowledgeable and helpful. There is plenty of parking at the front including several disability parking spaces. I can highly recommend this business.

Instead of going to the big chemist up the road (you know the one). Give these guys your time and money. Unlike the big one up the road these guys actually have decent customer service and don’t have you standing around for an hour!

I went into the pharmacy this morning looking for help. The Young lady who served me was polite and helpful when I disclosed that I was pregnant and the problem I was trying to fix. When she spoke to the female pharmacist her and the dispensary assistant laughed like it was a joke and made me feel quite unwelcomed and uncomfortable. I use this pharmacy when ever I need anything and the staff have always been kind but unfortunately today the pharmacist and the assistant let the business and team down as they acted quite unprofessional.

Excellent service, short wait time, professional friendly service and staff, stock everything you need Jerry is a top bloke too. Great business.

I have been with the Chemist for 7 years and the service is more than just excellent. Big thanks to the boys Greg & Jerry. To the girls I know personally Rebecca, Jo & Leslie and all other staff I don’t know names of for all their support and help especially with dealing with mum in Torbay. Have an awesome day?

Well the service we received was excellent. They went the extra mile and I appreciate it. They will get all of our business.

Seriously if they serve customers instead of talking.i would have not had to wait 20 mins for bloody panadol

Jerry is such a wonderful people person. Everyone always get a smile and a warm greeting. Great advice and wonderful service from the staff.

What a great chemist. Thank you Greg you are an angel. You have more customer service in your little finger than a chemist I won't mention on here. You always go above and beyond and nothing is to much trouble. Again thank you Nova chemist for always being a positive place to visit.

Best customer service in the Bay. Go out of their way to help with what ever they can and Always Smiles:)

Amazing staff, very knowledgeable, helpful and cheerful every time I visit. The pharmacists themselves bring an additional personality to the place 6 out of 5.

Jerry is the most wonderful caring pharmacist that we as a family have even met, he and his team offer wonderful friendly service above and beyond any other chemist we have ever had dealings with! Top Rated