nextra Toowong

Customer service by the new old Caucasian woman is not good. She needs to be retrained to know the value of customer service and how it impacts the whole business as well. Hope this will help the management to improve the attitude of the staffs especially new ones.

Great store. Expert and considerate staff. Newsagency plus sells stamps, stationery, some gifts, soaps, chocolates. Love it.

Went in with an issue with golden casket, was quite a complex problem but Lisa took the time to make sure the problem was resolved while Gianne took care of all the other customers on quite a busy day. Solid work from them both! Very happy outcome.

Absolutely hopeless in customer service & care!
They offered to contact me 5 times after I asked if a particular magazine was in 5 times over a period of months.
I then saw the release of the rare magazine on Instagram & waited a week- nothing!
Went in today & checked & there it was on the stand.
I mentioned it to the 2 blondes at the register who insisted they don’t contact people when things come in!
REALLY? Why bother?

The original store, where Bird's Nest is now, was better. The current one is well-stocked (though you may need to ask the staff for help finding some specific item) but in a smaller space, hence not a lot of room.

Convenient, however staff sometimes struggle to listen carefully when very busy.

Use a real post office if it is important. They forgot to post my next-day delivery package.until the next day.