MyFitness Club Broadbeach

I love this gym! All the staff are so friendly and welcoming, and all the members are so nice! The equipment is excellent and they have so many classes and they are all awesome! The trainers are great! I feel so happy when I come here!

Signed up for short term. Had to leave back to NSW and unable to make any use of the services due to the QLD border closure which is out of my control. Making regular payments to pay for a service that I can not even use to finish my contract and still receiving addition "late fee" threats via email. Ridiculous given the current situation with border restrictions.

Staff who promised 2 weeks free if signed up on the day.

Couldn't access club for first week as tag didn't work and no one was getting back to me.

Once sorted asked club to add on a free week or schedule a free fortnight for the run around and wasted transport costs. Outright refusal by staff. No resolution offered then didn't reply to my last email.

It seems once they've got you signed up they stop caring.

This poor customer service alone was why i was glad i had arranged a cancel-on-sign-up just incase i didn't like it. If they had done the right thing and adjusted this, I would of stayed.

But after this start i decided against it.

Be careful of the hidden costs too - membership freeze 5$/ week. Every few months there's near $5 maintenance fees in addition to membership fee. There's a bimonthly payment processing fee your told about after you've filled out the entire contract and you also can't cancel less than 1 month in advance.

Also asked on sign up for someone to give me a call about the 65$ 3 x PT sessions i paid for. No one got back to me there either.

Great value! They offer awesome fitness, yoga and pilates classes. Adam will always greet you with a smile and everyone is very welcoming. The instructors are very knowledgeable and will help you get the results you're looking for.

One of the best gyms I have been to. The staff are all friendly and helpful and the view of the beach while working out is great.

Absolutely love training here when I come to the coast. Heaps of equipment, friendly staff, clean and bright gym!

I absolutely love this gym! It’s big and spacious, lots of new equipment, the staff is super friendly and it’s the perfect place to get to know new people - as it’s a very social gym. They even organize (hiking) day trips to explore the GC and to just socialize. How awesome is that? They have a great variety of classes as well, especially the FIIT classes are next level! I would highly recommend this gym if you’re after a professional and friendly gym.

Great classes. Adam from the club is especially kind and always helpful with any questions or concerns.

I’ve been a member of several gyms over the past 15 years in different countries and definitely My Fitness Club Broadbeach is easily on the top 3! The structure is amazing and the staff really friendly! Thanks for the incredible time there! Cheers

Absolutely amazing club with lovely friendly staff who help whenever you need or ask, been at the club 5 years definitely worth it, great views and equipment and the best group classes there are:)

Signed up 2 months ago and got the 2 weeks free, no dramas there.but I also got the 3 PT sessions included with the sign up and I haven’t received any calls or texts regarding my 3 PT sessions. I was told they were supposed to contact me within the 1st week of signing up.
Never got told about the $5 maintenance fee they charge every few months either.
Poor communication and effort by the gym.
Glad to have cancelled a couple weeks ago

I was new to Australia and also had no confidence in the gym when I found this absolute gold mine. The staff are so friendly and know you on a first name basis, they are very helpful and give heaps of motivation

Amazing place with really friendly staff and helpful! They found straight away the good words to say and how to make me feel more confident!
Thanks for your smiles

One of the best gyms I’ve been to. Very well located. Great vibe, super friendly staff and members. I can’t rate it enough. If you are in the area, definitely go and check it out and see for yourself!

Amazing gym. Great facilities that make working out so much fun. Love the energy in the gym and the group fitness classes are the best.

I have been a member at My Fitness since inception. The space is complemented by the stunning views over Broadbeach park and the ocean. The team are always on point and with the facility recently undergoing a makeover the gym rivals any on the coast.

Very greedy people.

I haven't been to the gym in 5 months and im still being charged. I tried to quit a month ago and they told me they wont cancel my account unless I pay 1 months memebership.

I told them I dont have that money because I've lost 100% of my income due to Covid19 and Im not eligible for any government benefits so ive really been doing it tough.

I thought they might show some compassion (as gyms were in the same boat as us)

But no. They wont cancel my membership and every week my bill gets higher and higher which makes it more and more impossible to pay.

Im sure they're going to milk it as hard as they can and then send it to a debt collector.
This is very cold hearted and greedy. I haven't been to the gym in 5 months and all i want is to walk away
Ive been a member for over a year and have paid for two accounts with no problems. I thought being a loyal customer might mean something, I was wrong.

Find another gym! These guys are extremely greedy and cold. Read the reviews! Other people have had the same thing happen.

I wish I chose another gym. Very friendly team until money is involved.

Friendliest staff on the GC. All the racks and platforms a girl could want! So much space and equipment you never have to wait and all topped off with amazing sunrise and beach views. Would recommend!

The best, friendliest gym on the Gold Coast. Beach view, lots of equipment, several areas to train (weights, functional, cardio.). Signed up 6 years ago haven’t looked back since!

Was in Goldie for work for a few months and joined My Fitness Club while I was there. And seriously, BEST GYM IVE EVER BEEN TO. Huge range of exercise equipment and all in great condition, even at peak hours you'll find a bench or a machine. You have the view of the beach while on the treadmills and cardio section. Good variety of classes that all come with your membership, so your sure to find one you'll like. But the thing that really stood out for me was the friendly atmosphere. The staff are AMAZING! The PT's know their stuff and you can tell they really care for their clients. Adam (one of the managers) especially was super accommodating with anything I needed and I was always greeted with happy smiling faces as soon as I walked through the door. And it's like this warmness flowed on to the members as well; it's the Gold Coast so I sort of expected to have some roided up meatheads slamming weights around and screaming at some point, cause I've seen nothing less at every other gym I've been to. But to my surprise and delight I never had a problem with anyone, everyone was super nice. I'm reading this over and it sounds like they're paying me to write this or something, but it's genuinely just that good. I only wish there was a My Fitness Club in my hometown