Merthyr Road News

Trying to collect a parcel but it is never open when I go there. I tried at 4pm yesterday and then again this morning at 7. Very frustrating!

The people who work here are some of the kindest people I've ever interacted with. Plus they're open after normal business hours which means I'm actually able to pick up my parcel on the day! You guys are fantastic.

An international parcel had been mistakenly delivered to my old address, and dropped off at the agency for collection. It was a nightmare to track it down initially, because the sender's international tracking number did not line up tracking number assigned to the parcel for local delivery. Michelle kindly located the parcel, and re-sent it to the correct new address via Australia Post, and saved me from jumping through the loop-hole of organising a re-direct through the (incompetent) courier company.

Had to send a parcel point parcel today, I've never used the service before and put in wrong pick up location, the lovely lady working there went the extra mile called the company and sorted everything out for me all with a smile on her face, very friendly

Such lovely people that work there, always love going there to pick up my parcels and being greeted with a smile

Very rude individuals, every time I have had to deal with these people they have been rude and obnoxious.

An extremely large collection of a variety of magazines and papers, also stock stationery and some other writing essentials. Staff are great with good service