Lorna Jane

I recently went into LJ helensvale hoping to purchase some new items however left empty handed. Staff were so busy serving the 1 other customer in the store they couldn't even acknowledge me, let alone offer assistance. After 15 mins of searching for what I wanted I gave and left empty handed and went to their competitor whose customer service was remarkable. Really disappointed.

A very big acknowledgement to Olivia, Penny and team at the Helensvale Lorna Jane. You are truly amazing with your positive and uplifting energies to assist us with our purchase and experience in your shop. You have created such a beautiful community. Thank you so much.
Kind Regards
Sue

Thx soooooooo much for lovely Lauren to assist me 10mins before closed in the last day which I could still enjoy the 30% off discount! No doubts that Lauren is one of the most amazing staffs I ever met in LJ! Thank you sooooo much!

I love, love Lorna Jane. The girls are friendly, helpful and always in good mood. The shop is spacious and has great selection.

Just popped in to do an online exchange and buy a couple of other items, friendly helpful service nothing like shopping in store with an experience like that. Good job Westfield Helensvale?

Last 2 times at this store have been terrible experiences. I am a pretty loyal lorna jane customer.wont be back to this store again

Fantastic customer service! I went here today not knowing exactly what I wanted to buy. I was greeted by the friendly ladies working when I came in and one lady really helped me to figure out what I wanted, she would suggest items she thought I might like and had great product knowledge. As I was very indecisive I spent quite a while in the store and tried on many different items, during this time the lady helping me was very patient and pleasant, she went above and beyond what she needed to do for me. It’s really refreshing seeing retail staff going the extra mile when they can just as easily choose not to and I believe it’s important to recognise people when they do! Overall a wonderful experience and great staff at the store.

Outstanding staff on today such a pleasure to take my wife into a shop that 2 young ladys had great customer service well done ladys

Excellent customer service I especially want to highlight Danielle who has served me numerous times throughout the past year and has always suggested great choices from your ranges and gives honest insight. I highly recommend Lorna Jane wear to my friends as it is such high quality. I’m officially done with cheap Kmart leggings!

Terrible customer service. You feel completely judged the whole time. Was going to spend big until the lady made a comment on my arms which was completely out of context and not to mention rude.walked straight out and went to rockwear and spent up instead, the girls there are lovely!