Lighting Illusions

My order was dealt with in super quick time.
The service was Excellant. Thanks Guys.

I bought a 52"x 5 Blade Calibo Storm from Lighting Illusions in Qld, in preference to buying from my local Cetnaj store in Forster NSW. Because Scott gave much better customer service, and way better price than offered from Cetnaj. Many Thanks.

Absolutely exceptional customer service from Stephanie who worked around our needs. She was efficient and friendly and made the experience shopping here a pleasure.

We recently bought new lighting for our kitchen/dining area and we were assisted by Stephanie, what a pleasure to deal with someone so extremely helpful, with great product knowledge and a lovely manner. She kept us informed through the entire process from placing the order to delivery of the lights. If you are looking for a good range of lighting backed up by helpful friendly staff make sure you make your first stop Lighting Illusions Kawana.
David Gamble, Tenterfield NSW.

Lighting illusions go above and beyond to support clients, they dont try to sell the most expensive fan but advise which would be sittable for a good quality quite fan for our bed room would highly recommend them for quality products.

Great store with knowledgeable staff, but I’m very sorry to hear Monty is no longer allowed in the store. Such a shame - he’s a proper mascot for the store, known to all the regulars. I always tried to visit on Monty Mondays!

I had the pleasure today of speaking to Steaphanie re ordering a couple of ceiling fans to add to the three we purchased last year. She was very knowledgeable and was able to answer all my questions and was even able to give us a little bit more of a discount which of cause is always appreciated. We would definitely recommend Lighting Illusions Kawana for their great service.

Stephanie from Lighting Illusions Kawana very helpful with choosing the correct exhaust fan.
It's good dealing with staff that have a pleas phone manner and good product knowledge.
Thanks

Fan-bloody-tastic service from Scott at Kawana! He was super knowledgeable and made everything very easy and clear. Highly recommend

Love this store, brilliant stock, and love the staff who are so friendly and go above and beyond to help. I was ALMOST out the front door with my purchase last week, when something else lovely caught my eye and I just had to have it. Five stars for stock and professionalism.

These guy's were so helpful, went above and beyond what I had experienced from 2 other lighting shops looking for parts. Needless to say they got the sale. Thanks heaps.

Love your range of product and the product knowledge Alan had in assisting us to select what we needed. Very impressed by the very professional service. Thanks so much.

We ordered fans and downlights. We were given an ETA, and our order arrived on lime. The service was amazing with the young lady serving us researching further information for us. She was pleasant, prompt and professional. Well done.
We will definately buy from the Kawana store again.

Ordered and delivery of light fitting within a week, even though it was Christmas!
Helpful efficient staff.

Brought items just under a year ago, at time one of the items was faulty, we had to organise replacement through 3rd party ourselves, as Kawana store would not help. Items are for outdoor use and now faulty, still under warranty as less that a year old. Customer service was ridiculous, would not help told us and told us to sort it out with manufacturer ourselves and stated that would not give refund. Promptly hung up the phone. Service was awful. Just been advised by head office that the store should of handled this themselves as a warranty claim. Extremely lazy staff. Please note if I could give them zero stars, I would have

Great personalised service from Scott the Manager. Amazing range of lights and fans.very happy with the price.will be going back

Contracted Drew at Kawana store, asked for a quote regarding some deck lighting, and it was provided straight away.followed up with a clarification question, and response was provided within 24 hrs. I will be placing my order with them tomorrow.

The staff there were so helpful; awesome people's skills. Couldn't do enough for me. The sales person - Johan was just so helpful.

ATT The Owner Re: Your response to Mel Wilkins:
To state that i was 'Abusive' is nothing but a blatant lie from your staff member. I never raised my voice and never made the staff member feel uncomfortable as my wife was in the office when i made the call. I simply stated that as the selling agent he was obligated to provide a warranty service and not direct me to call your supplier to arrange a warranty service for a product you sold us. I held my ground on this point. Might i add, We have to pay an electrician to fit replacement parts. Yes, it was the quickest way to rectify the problem in his opinion, but not in mine. When i called the wholesaler they stated that they had to call your team for the information on the product which i did not know. This is the very reason I asked him repetitively to handle the warranty claim however he kept telling me how he wanted me to handle it. Maybe next time your staff should listen to the customer and try to assist and we won't be so disappointed. This is not the first issue i have had at this store. Happy to talk about it should you wish to call and sort it.

Have purchased a number of times from Johan and his team at Kawana and simply can’t fault their customer service and excellent advice. A breath of fresh air!