Kingswim Robina

My kids class time was confirmed a week ago and I was told day before class that they were unable to accommodate my kids for their 9: 45am class. No notice provided or any alternative to have both my kids start at the same time.

Requested a call back from online, took 5 days to receive an email asking me to call - called over the space of 3 days at various times and no one answers and you get cut off. Tried to use the online chat - not working - received another email basically telling me to call again. All I wanted was the timetable and costs. Found another swim school that actually answered.

My child has been with kingswim for two years now and he loves Kirsty, we tried to book for my other child to start classes, so I tried calling and had to wait 2 hours on the phone and gave up at the end! When I went for the swimming lesson, I went to the desk and there is never body there to help you out. When I did get a hold of them over there, I had to wait In line to get help, she was helping other people, so when it was our turn I asked to book for my boy and she said there were short staff and had to assist in the pool area and can’t help us, but yes you can help other people with bookings but with us you ask us to wait 2 hours on a phone and never answer a bloody phone. Maybe Mel should go do a course of costumer service and hire people to actually help people with front desk.

Frustrating and considering to move both to new swim school.

Not for us. I think everyone individually tried but there was just not enough consistency for my child’s needs.

- three different supervisors assessing her level of swimming at two separate trials. We then attended one additional lesson. (total three sessions)
- felt ignored when repeatedly told staff that my child can swim independently and even showed videos!
- child then placed in a class with two kids who could not even get their head under water and was understimulated and bored.
- clearly told on first day my child was swimming 50-100m independently and needed technique assistance
- assessor was then not my child’s subsequent instructor
- I have the impression that the instructor that was assigned to my child was inexperienced and continuously referenced the lesson plan
- instructor had no control of class and in my
Opinion could not read my child’s physical cues.

I have literally just spent the last hour and half watching my child swim with her father in our pool at home. I can not recommend a swim school that went for $46/fortnight for an instructor to play with bath toys with her half of the time with no swimming!

We cancelled further lessons straight away. So far that process seems painless.

I believe this could have been avoided if supervisors and instructors were clear about what a child’s needs were from dot instead of waiting till three session later and a total of 6 different people later (three supervisors and three instructors at two separate assessments/trials and one flop of a lesson that left a very bad taste in my mouth).

Pity, came highly recommended from a trusted source.

This place is amazing my nephew learnt how to swim within days, the staff are so kind and have the best customer service they actaully care about the process and learning and always make sure the environment is enjoyable 5 stars straight up these guys are amazing, thank you again guys

Sad experience, when I booked my two boys swimming lessons, the Centre told me I will get free lessons if they are not going to a upper level after 32 lessons. But that’s all lies, my little boy did 39 lessons, and didn’t go to a next level up, and the center didn’t say anything about the free lessons. I even asked them few time about why he is not going up, they just told me his freestyles not doing well. Anyway, after I rang the center few times asked them what’s going on, no one seems can give me a good reason to explain, just past the busket one to the other. Until I was very angry, they booked us for another assessment lesson (as I already canceled the lessons with all these happening). After fee minutes assessment, they told me he can go up for a level now. What do you mean? That 5 weeks, you didn’t make him go up for a level up, now after my complains, just few minutes you can make him a level up, all lie, they just want money. Not really care about the boys skills, and not giving us any refund, discount or anything, as we paid that 5 extra lessons, that we were not supposed to pay. Anyway, be aware of this place, not good experience for me and boys as well

TEN stars if I can give it! The kids always look forward to their swimming lessons at king swim. We as a parent always look forward to bringing them. Why? Because the manager, Daniel is always composed, friendly, takes care of the other kids who is waiting around and always have a smile for us. Some days I have walk in tired and stressed, but seeing his smile and his friendliness always takes away that stress.
He’s the best at managing the parents (and I’m sure the staffs too), some of who may have crying children, bored children, or just babies at the deck waiting for siblings or just kids not wanting to go in, he has a small chat with them that changes things and next, I’ll see the kid no longer crying but in the pool.
Daniel manages the place really really well and I see him around the deck and the counter always active on duty. Most of the swimming instructors are always smiling too.
I’m so glad and thankful I got introduced to this centre for my kids swimming lessons as the place is being managed really well!
Not sure where else will we go if Daniel is not here managing this place, making it an awesome place to come each week.

Thanks to Daniel (current manager) and the excellent team at Kingswim Robina. We have been in the school 2 years and since Daniel took over, the school can’t be better run. He engages and chats with parents, lets us know our kids progress and even little things like helps to open the door for us to push the buggy out. Little things makes it a lasting thought.

All my kids love it there. When we moved to the area, we tried many schools but Daniel and his team is by far the best! Kids have Very good progress in a short time. Try it and you will also be impressed. Well done team also pool is Extremely clean, no chlorine smell like the other pools, kids are always supervised at all times and the kids all loved the medals and ceremony in April during The commonwealth. We definitely won’t be changing schools.
‍️‍️‍️‍️‍️‍️‍️‍️‍️‍️

Kirsty is an incredible patient swim teacher. I could not be happier with my experience. She really goes above and beyond Thank you.