Kathmandu Cairns

I went into the Cairns store yesterday to buy some waterproof hiking boot's & received the most professional & helpful service from Jo. We have dealt with Jo previously and have always found her service, knowledge & help very high standard. Kathmandu Cairns store is very fortunate to have Jo as part of their team. Also congratulations on 10 years Jo

Prices are expensive. Occasional special price on an item.
Very helpful staff.
Quality hiking gear and accessories.

Quality products in store and they are competitively priced, especially when the sales are on. Great service too - professional and friendly.

Great place for all of your travel gear. The staff are very friendly and helpful. The Kathmandu brand is the best for value and money.

Exemplary service. Clearly the staff were chosen for their skills and knowledge in this feild.
Helpful, pleasant, and quite an enjoyable shop to be in.

I would only advise that you purchase their products on SALE.

They sell some junk and some quality items.

Their “normal” prices are generally hugely inflated.

They work by this and after time, they reduce the same goods for clearance or sale.

They would still be making a good profit even when reduced.

Do not expect polite and helpful customer service as it does not exist.

Their online site is a real sham.

They quite a week for delivery, although you can be left waiting up to a month.

My most recent purchase is moving into 3 weeks for instore collection.

I received an email from them last night saying they made a mistake and my order has not been shipped.

This has happened with previous orders.

When goods do arrive, do not expect a call from this Lake Street Cairns store.

You have to keep calling them to follow it up.

In my opinion. This Kathmanddu mob is a really Mickey Mouse organization.

Be warned

Great range of clothing re recreation and travel.
Knowledgeable and helpful staff.
Sales gear was reasonably priced.

The woman shop assistant in this shop needs to learn some manners and how to speak to customers.
I didn’t realise that she was gossiping with a customer and asked for assistance, I got barked at “wait a minute” I’m not spending my money when I was spoken to like this whilst she was gossiping about anaconda.
Disgraceful behaviour!
Ill never shop in a Kathmandu again

One of the only adventure gears in Cairns.
Good quality stock, but not easy to get car park.
So don't be afraid to get membership and will be okay.

Although the selection of walking shoes was limited, it was adequate. Staff were so friendly and helpful that it was a pleasure to be in the shop.

I went to store on Saturday as club member and they didn't have my size so Jo ordered from Townsville store and told me that they would arrive on Wednesday 09. I just rang to see if they had arrive yesterday and was told by Sky that Jo had not given me an arrival date cause that was not in there policy. Which is calling me a layer. Good bye Kathmandu. I will tell all about this!

I purchased a lock here this morning. They had some great specials and the customer service was first rate. Very nice store as well, with heaps of room.

Just wanted to say a huge thank you to Skye at Katmandu Cairns for going above and beyond in helping us. She was very friendly, helpful and efficient in her approach to the matter and the overall outcome. Thanks Skye - really appreciated your help. Garry:)

We had been there for looking last week, and came there for purchase yesterday. Never even say hello to us, but to the other “Aussie”.
Seemed like not interested in service for us.
Bad purchase experience I’ve ever had in Australia.

Skye was an absolute pleasure to deal with. Knew the products and what was available in sizes in the sale. A real retail sales superstar!

Had a great bargain.it was 50% off sale and my husband was happy to shop here and lucky we got parking right in front of the shop.

Amazing service from the staff always. Such a fantastic shopping experience. Shout out to the effervescent Skye and her superior product knowledge.

We were assisted by Skye who was excellent in providing advice and even fitment of a new hiking bag. She took the time to help us get exactly what we needed which was much appreciated.

Stock on sale well overpriced. Arrogant explanation for overpricing- "we are a technical store not boutique.

Extraordinarily helpful advice from staff.
Signed me up as a member for extra discount.
High quality products at half price on a 3 day sale.