JB Hi-Fi

Staff were beyond helpful with mum and I during our last visit. Spectacular customer service, even the security guard at the front was so lovely and friendly.

I will never buy anything from JB HiFi again. They do not offer any service, they sell products and take absolutely no responsibility for them. If you have an issue it all just gets pushed back to the manufacturer, when you get no service from the manufacturer JB do absolutely nothing to help. They take the margin without any care or responsibility.

Very friendly sales staff who provided honest feedbacks on several laptops as I hesitate to decide. Will definitely come back for next purchase.

James from this shop is rude. Doesn’t talk to customers properly, arrogant as hell. My girlfriend and I both had a terrible experience with this person at this JB Hi-Fi on two seperate days. I am not sure if it’s staff shortage in Australia that prompts companies to hire people like this. I will take my business elsewhere and let all my friends know not to visit JB Hi-Fi.

I wanted to just say this was one of the best JB HIFi experiences I have had. The product I wanted was found in no time with a smile and the customer service did not end there. The salesperson saw that I had a disability and I went up the escalator to go to the dvd level and they had stairs to go back down. The salesperson did not hesitate to switch the direction of the escalators and made it easier for me to exit the store. A smooth sale. Thank you to the salesperson and thank you JB HIFI. 10/10

It's a smaller JB, so they don't have the full range like other stores. If you're looking for something in particular, either check the website or call first as they may not have it on the floor.

Love this store staff are plenty. And always so quick to help. I was in and out of the store in under 5 Min. Knowledge is key and these staff gave perfect advice. Brilliant!

I went there recently to buy a ps5. The staff there were extremely helpful but I had to wait 10 minutes to get some help. But all and all it was a pleasant experience.

Convenient location and friendly staff. Exchanged a watch of the wrong size without issues.

Weird atmosphere. Multiple members of staff were simultaneously disagreeing with each other, and arguing with customers. Purchasing counter staff were either a gruff, hurried and rude male, or alternatively a female staff member consuming KFC chips at the counter while trying to serve customers. Not a professional look, and we were glad to be out of there.

Really good service. Got a game and the redeem codes didn't work. Refunded me right away. All the staff were consententy friendly. Definitely recommend. Still bought some blu-rays off them. Very good selection

Friendly help staff problem if you can get there help all the staff were trying to sell phones then people like me

Lots of options here. Good staff. Great products. They close a bit early I feel they could open maybe till 10pm but the rest are all good.

I bought my iphone13pro in the store and the salesperson told me that if I get the insurance I can trade my phone after with the same amount I bought it which is like around 1600 and pay the differences. So the Iphone14 was launch, went down to their store and they said call the square trade insurance, after I called them they said they will only cover the trade in value of 850 not the one JB hifi salesperson promised. I am upset cause we asked them many times about it and they confirmed that they will trade it. It’s better to buy apple care instead of square trade insurance. Also, the customer service representative is very rude.

Absolutely horrible customer service, the security at front is very rude and inconsiderate.arrived 5 minutes before close and was confronted by very rude security guard. Will never shop here again, very disappointing.

After having some warranty issues with my Sony headphones, the team here was super helpful and made sure we get a good deal on some new pairs. Super appreciate the great service and all the smiles. Thanks, especially to Jacob who organised it all!

Great, entertaining place. Nice decor well designed. Hopefully more to come in and greet staff.
Buy exquisite looking things.

What a stupid of new customers they don’t understand me don’t ; only who I knew well and customer people know me well,

They said dvd only one day, no week? Lots people want hold, they don’t want miss out, I have enough of new customers is. Stupid, I’m not happy, thank

I want customers who know me well, they. Lovely and friendly, make laugh they can hold can hold in 1 week never hurt me. I don’t hurt don’t want miss out

I don’t like new customers I don’t know them don’t lovely and don’t laugh Ann’s don’t friend don’t hold, new customers don’t understand can’t hold might 1 day, what a stupid of new customers because new customers make hurt me Don’t trust them don’t care miss out sold,

I bought a pair of headphones which unfortunately were busted and when i returned to swap them out, i was met with jacob who was happy to help me out and getting them all sorted out.
10/10 for customer service

Never tell people they need to give a phone number so they can have an electronic receipt, then provide no electronic receipt. I was surprised to see the text asking for feedback and being told I was now on a messaging list, completely inappropriate having been told the number was needed for an electronic receipt. Being lied to to get this information is hugely unethical, would never recommend the store for this reason alone.