H&M

Usually love shopping here when in city but recent experience not coming back to this specific store, At check out the staff member serving us after scanning our items asked “and the jumper you are wearing” as to say I was stealing it, I replied NO YOUS DONT SELL THIS BRAND and clearly all clothes have security tags on them he was also scanning our pram very obvious felt quite racial as he didn’t do this to other customers. Please train better and work on customer service it’s not LV it’s H&M omg

About time this store brought Australia into line with UK. Should have homewares in every store & online. Homewares here is a mess not organised & all over the place. Suggest you look @ Robina. Annoying that only 2 homeware stores 90 mins apart

DISGUSTING SERVICE

The girl working the closing register on Friday night was extremely unprofessional. I don’t expect much, but definitely did not expect her to snatch my phone after wiping her nose with her hand. She then proceeded to turn my phone on the highest brightness WITHOUT ASKING ME, when I was almost out of battery and needed to get home. Not to mention she slammed my new phone on the counter chipping my camera…

Please just show some human decency. If i was management, I would 100% never hire her.

The website says there is still one at Chermside, went all the way there to find they left the centre over 12 months ago. You need to update you website. Disappointed I now have to go into the city and can't shop locally.

A company this big and they don't have a home deco section on their AUS website? The home deco on the 2nd floor has been there since they opened the store on this location. That's unacceptable.

Honestly pathetic that I found an item yet they only had one jacket left they had the jacket on display and refused to swap the size i needed with the size that was on the hanger and said they could not do it what a joke, poor customer service. Its a fashion store to purchase clothes not to just look at them on display.

I just left your Queen St, Brisbane store and I felt I needed to pass on some feedback. I’ve been in customer service for almost two decades now and I understand sometimes there are bad days/customers etc.

I didn’t require help but I wasn’t greeted at all when I went it. I found what I needed then went to the counter. The sales assistant didn’t greet me, smile, say anything really. I thought at first maybe the person in front of me was rude, because I couldn’t figure out why this person was totally expressionless or unemotional.

The whole transaction passed and the only words spoken to me were, “do you want a carry bag for 15c? ”

I said yes and thanked her when the transaction was done but honestly I was just in shock as to how rude and disconcerting the whole interaction was.

I don’t need a big personality or a conversation, but an acknowledgment that I am a customer purchasing in your store would have been nice.

Spacious with wide range of clothings. However, customer do check your receipt for purchases before leaving the store.

The store is having an additional 10% discount on top of sales items for members. Announced I have a membership at the cashier, which was input into the system. However, the receipt shows no further 10% discount on my way out of the cashier area, and I had to re-queue to get my refund. Fortunately, I was next in line. The lady cashier on my left side when I was queuing attended to this, refunded but no apologies.

The customers paying at my time of payment was a total of 3 customers, including myself. Either a system error, or human error for being inattentive.

It is in a very good location, public transport just a few steps away
It has a section for men, women and children. At the moment, the fitting rooms on the second floor are closed, but the one on the first floor is available.

It also has elevators inside and escalators. I consider that it is well organized and you can find everything, there are also many offers.

Something positive is that I saw in their articles that they are becoming more aware of the environment and on their green labels it says "32% recycled cotton, 40% recycled polyester"

I’ve had my hands full and I left the dressing room. I tried to put the top I wasn’t going to purchase on the hanger but it fell when I put it away and I tried to picked it up but I had too many things still in my hands (that I was going to purchase) and I asked an employee to help me as she was folding the clothing. She looked at me like I said something horrible and snatched the shirt from my hands.

On another occasion I asked to another employee if the size that the mannequin was wearing was the only one left as it was my size and he answered to me “yes but that dress is not coming off the mannequin “ and left …

I’m disappointed by the bad customer service. Some of the girls are lovely but it’s not the only two occasions where I meet such a service

My favourite shop ever! Staff are very very friendly and help as soon as they see customers. Very spaced out isles, great for social distancing.

You can usually find good quality and nice looking clothes at affordable price. Of course it's not low price, but it has some sort of value for the money.

I usually go shopping at the store and I went the last Monday around 4 pm. The girl who attended me when I paid was very rude and impolite, impressing me since she works attending clients. I understand that we can all have a bad day, but at least one expects them to respond to the greeting or a thank you.

On 23 rd Sept in afternoon
I went to store in Mens Section on level 1 and after selecting clothes went to checkout desk where there is no staff
I look around for staff members
after waiting for 15 min there was no one at Till
later on I just went off

Highly Disappointed

Ever since they have been in town, H&M are great fir picking up (and paying for) good and sometimes inexpensive clothing. A nice place to shop and a lways had good service.

Do recommend for decently priced clothes; got myself a nice shirt & jumper that were on sale!

BUT, try them on FIRST before buying them; you might need to buy a size up!

P. S CHECK OUT THE THINGS "ON SALE"!

This review is for the owners or whoever is allowing you to stay open. THE STAFF ARE INCREDIBLE FOR RISKING WORKING DURING A LOCKDOWN FOR NON ESSENTIAL ITEMS.

THIS INFURIATES ME TO MY BONES. HOW MUCH ARE YOU MAKING ON AVERAGE EVERYDAY THIS WEEK? ! $20?

LET ME GRAB MY ESSENTIAL DENIM JACKET REAL QUICK OH AND THIS CUTE HEADBAND.

CLOSE YOUR BRISBANE STORE THIS IS A JOKE

On July 4th ~4: 15pm. The woman who was working downstairs at the front of the store (womens sale) was really rude and unfriendly. There was quite some aggression in her tone when I just asked for help. It was my first time shopping in Brisbane and this experience had me disappointed.

Great choice, however, prices in the shop are not indicative of Online prices, which are quite often far less. Definitely worth checking before hand.

This shop is Amazing. Perfectly laid out the shop fitout isnt squashy or too loud. Everyone can split off and shop by their own style. We'll stocked, easy to find, clearly marked and very reasonably priced.