Goodlife Health Clubs

The gym always a mess
Dirty mirrors plates all over the floor
Dust everywhere
The management have no people skills or culture there's no vibes at all

Considering i spend over 60 dollars a month do you think you could fix all the broken lockers and top up the shower soap. If youve got any spare change

I feel really upset that I drove 20 minutes to get there for a reformer Pilates class but I got lost on the way so I was 5 minutes late, 5! And they refused to let me in… even there were beds available! Unbelievable. I’m a regular and I do like 3-4 classes a week. This really shows a lack of respect and understanding towards people from the Goodlife team.

The Pilates booking system is horrendous, unfair and greedy.
1. I attended the class on Thursday 8: 30 am, I was few minutes late and to my surprise after booking the class well in advance, my spot was given to someone else! And now I’ve received a nasty email and was charged $5 dollars for not showing up! Seriously? I did showed up for the class, this is so disrespectful,
2.in addition, I was in the waiting list for another Pilates class and never received a text message when shortlisted for the class, which I always received after booking the classes, well I was shortlisted for the class and also was charged for not showing up! It seems members need to guess that if they are shortlisted that they are not going to receive a text message! This information is not provided while doing the booking for the class! Either information that your spot booked in advance is going to be given to someone else if you show up few minutes late, either that you are going to be charged if you booked and show up few minutes late! No one gives you this information, you just found out when this happened!
3. In addition, some pilates instructors are rushing throughout the class, many times I’ve been in the middle of an exercise not even half way still trying to figure out how to do the exercise and the instructor is already explaining the following, instead of rushing instructors should be checking that people are doing it well.
4. Most classes are always fully booked! If the classes are in demand you should use the money that members are paying to buy more machines, adequate other spaces and provide more classes! Give the spots that people have booked well in advance to people that showed up at the door class is not going to solve anything
5. They system really needs to be improve and better management is needed, management that not only cares about getting more money but that really cares about members.

Wouldn't recommend. After them signing me up I told them I needed medical clearance.medical clearance said I couldn't- goodlife then decided to get lawyers onto me for exit fees! Absolute scum.

Goodlife gym Coomera is one of the best gyms at the Gold Coast. The equipment is modern, the gym is always clean, and the staff are friendly. It's a great gym. I also like that the clientele is diverse - the place has an overall nice vibe. Usually I go every day, early morning when it is a bit quieter. Never have to wait to use anything.
Turgut Soylu the club manager is very helpful and loves to help out anyway he can, a special thanks for Hannah Goulding for her help.

I visited last Thursday with my friend (she premium member) so I would like to try with zumba class (I tried first Zuma then I wanted to join the membership) but your staff very rude toward me I really feeling terrible that day. I am not recommend to everyone any more.

Parking at Coomera is a breeze.
Equipment is great, even though sometimes there are some pieces out of order.
Facilities are clean and well-serviced.
The gym itself is well laid out and, from my perspective, I spend a lot of time doing stretches and the large open floor area is fabulous for taking the time required to do quality stretches without feeling like you're in other people's way.
Always come away from the gym feeling happier for doing it.

Just started again at Goodlife and decided to check out Coomera as normal club Beenleigh, Wow! Very impressive, will definitely be back!

Why did an instructor not show up for our 7.15am Arena this morning? Myself and a couple of diligent women showed up, It's not good enough What's worse is one of the ladies that waited with me had exactly the same experience at Bundal last week. I enjoy my time at the gym but I believe if I drag myself out of bed on my day off to put myself through pain The instructor must turn up. Now, if there was a notification I missed please disregard this post

What a joke, take the money but NOOOOOOO encouragement to use it. Fake as they get, limited classes, poor equipment.

Yeah told one thing, play nice guy, get your money and that's it, no support to get you to use your membership, I got no merch, did 2yoga classes, I have been civil my membership was built on nothing but a sale pitched lie. My key card doesn't even work, no calls to follow that up, but my phone is off the hook when you want the money, that double tap passive aggressive on my bank account, after a call on a Monday work hour, that I can not answer and I have said this in the past, pretty sure some lines have been crossed, do what the membership pays for, your job, getting people like me, who are paying every week for 14mths, in the most part $33pw $10 dishoner, rent went up and pay day changed, a call, a text, that would of resolved it all. Fake as the signage you use. No care for it's member just the status and cash. Take a bow.

Signed up and attended Coomera locations goodlife health club for years frequently using my membership and the crèche for my two small children. They closed the crèche and offered free cancellation to parents using the facility. In October Hannah the membership consultant manager told me I in fact hadn’t cancelled my membership but since I called up two weeks prior about the issue, I’d only have two more payments left and my membership would be cancelled. We are now end of November and I am being harassed to pay $150 and am being gaslit about not cancelling my member ship either time (July and October). Poor customer service, poor problem solving skills and poor morals and 0 care factor for your long time and loyal members. Disgusting behaviour.

One of the nicest Goodlife Clubs I've been to. Initially trained here with a mate with no intention of actually joining but I have now been with them for over 18 months! Highly recommend and once you've been with them for your minimum contract period it's not difficult to opt out if circumstances change

If it wasn't for one person I would have rated this one star.

I joined Goodlife and I advised them I want to build muscle after a gruelling 5 years of major hip surgeries including a double hip replacement.

Initially I was passed onto a PT in which advised them of my history and to cut a long story short, he totally disregarded everything I had said, and our first session was purely based on his strengths and I was totally ignored.

I ended up flat on my back for 3 days with inflamed disc and sore hips. Even worse, I notified the manager who took on no responsibility, nor did they even follow up just to ensure I hadn't done any long term damage. Super frustrating as I was getting into shape and due to my operations I had to start my fitness journey so many times! Now again, I have to recover because a so called professional was short sighted and ignored everything I had said to them.

A week had past and I received a call from Isaac, it was a marketing call and an offer to do a free session. I told him the issues I had and he checked things out with the manager and called me back and we arranged a time. At this time I was about to cancel my membership and start training at Hype Pimpama.

Just to note, after my surgeries I have had personal trainers, I was Melbourne based at the time, they were superb in every way, they pushed me in many ways and not once did I ever do an injury.

I met with Isaac and straight away he got me, knew what I wanted to train and I started my sessions with him. I felt confident in his ability and I can say he pushes me to the limit, in fact Isaac is the best PT I have ever had.

Isaac listened, then applied the training and the results are speaking for themselves. Furthermore I am training 5 days plus a week so I need to eat the right foods, Isaac's cost also includes a nutritionist who's been fantastic so far, nothing over the top just grounded and knowledgeable.

If this business had to rely on a PT like the first I had who wont listen and has no idea of injuries, or the manager who wont respond to people with injuries they would be broke. I am not quite sure why its is so hard to make a phone call after you've identified someone was injured in your workplace.

Lastly, I would like to thank Isaac for a holistic approach to training and being able to identify my goals promptly and then applying a program inside and outside the gym into helping me achieve them.

Best gym going! I've been a member of several gyms over the last 10 odd years and Goodlife is the best. Then within Goodlife, Coomera is the BEST haha! Not only is it HUGE, but it's NEW, CLEAN and the staff (lead by Turgut) are simply awesome.

Love this gym not reviewing the equipment, staff or anything else but the music is so depressing. The music reminds me of waiting on the phone for an operator for 1 hour, horrendous.

Gym is a decent size but the machines are terrible to use. They lack in equipment/machines and the layout is terrible. Lack of mirrors especially in the await racks so can’t check your form more majority of your exercises. The only good thing is that on weekends you can bring a friend during staffed hours for free. They also couldn’t cancel my membership when I went in because the staff didn’t know how. Have to wait for a call to cancel over the phone. To be fair most gyms don’t train all of their staff to be able to everything, which is really inefficient.

Great friendly gym, plenty facilities and so many good trainers to choose from to help set your goals and keep you on track

Amazing experience and friendly team, while up in QLD for a few days I enquired about some day passes. Kayla and the team were fabulous and looked after me