Goodlife Health Clubs

I wished I have read all these negative reviews before I signed up the other day. I had the worst experienced so far and its only been 3 days since my membership. I felt so wronged. Im not rich and they took a lot from me in just 3 days. When they said I have nothing to pay until I used up all my free gym use. Im so disappointed. Will change my review if they will actually fix it.

I go to two of the gyms one in the winter garden and one at Carindale. Both are great and have a completely different vibe. My favourite is the city for its layout, but often times the steam room breaks down. The lockers are better in the city, the carindale one is awkward and not really practical, often there are no coat hangers

Typical contract issues but everyone knows that when getting involved with Goodlife. Maintenance on the gym is pretty poor. Most stalls in the bathroom have broken toilet paper holders so you have to hold it closed while you go otherwise it falls open in front of your face. There are two water coolers, one has been broken for MONTHS, forcing everyone in the gym to use just one. The machines are poorly cared for, spin bikes are old, rusty, some missing screens. Big TV/display also broken. Put it this way, just assume something is always out of order.
There are some pros - the location is very convenient and almost all of the group fitness instructors are great.

Facilities are filthy. Steam room out of order for over a 2 1/2 months, urinals out of order for the past two weeks. 2 out of 4 sinks out of order for the past few months. Machinery constantly out of order. High cost membership, paying for stuff that doesn’t work. Management shows no interest

Five stars for the very helpful staff. I joined with a v good deal thanks to Mitch for his patience and for the great offer and excellent communication it’s v good deal.

My experience here started our great, but slowly declined after a year or so. I called goodlife asking them to return my call ASAP and I received a call 2 weeks later. No sorry, no nothing. I was having some issues with my direct debits - they elected the wrong account. They slapped me with late penalty fees and made me pay double for my membership. After this I informed them I would be leaving. They were late to call me again. Said I would receive email confirmation which I am yet to receive. Yet still proceeded to charge me for my membership.

The equipment is getting old - no new machines or areas. Also the inflow of people means the gym is crowded and you cannot use the machines you want. Although they sign up 15 new people a week, nothing has been upgraded in 4 years. I am glad I am leaving and will definitely will not be back.

Satisfactory staff.
Decent and modern gym equipment, however a strong neglect on squeaking equipment.
Overall good gym, but only when no one is there, gym members are absolute losers.

Equipment is poorly looked after, dated and alot of elements don't work or damaged. Some staff are nice enough but most unhelpful and can't answer any questions or return calls.
Glad I only signed up in a 3 month agreement so I can select another gym.

This is one of the best gyms in the area, and certainly one of the best Good Life gyms I've been to in the Brisbane area. I was skeptical at first because it can get quite busy and the car park is a bit challenging the first time you visit, but it's become my favourite. Heaps of top quality equipment, huge amenities, massive group fitness room, friendly staff, friendly patrons, awesome facilities, competitively priced for the facilities available.

Employees here at the reception have a very hard time greeting almost every time i come here! Naturally i would expect to be greeted at least when i come in.

I terminated my membership after 10 years today. I have been trying to support the gym after Covid but even most people are back to gym, they have limited their staff to save money?
Classes are constantly fully booked and they have limited child minding access.

We just moved in close to Carindale and the child minding area is a total disappointment. A room with a TV and a couple of toys. How do you except people come back to Gym? Moving to a more civilised gym with better child minding area and easier access to classes.

I highly recommend Blake if your after a great PT! Modern and clean equipment, easy access to parking and shopping facilities. Not to crowded as it’s 24hrs.

Way too expensive. Around $90 per month for an adult with no lock in contract. For my 14 year old son and me they wanted to charge me around $160 per month for no lock in contract. 12 month sign up wasn't much cheaper either. Also my son couldn't go there on his own until 15 years old. He wanted to train after getting off the school bus there. I can't be there every time due to work. Disappointed with that rule and exorbitant prices.

I have been a loyal member for years, called to cancel my membership in January (contract had ended) just before covid restrictions were put in place. I was told the my membership had been successfully suspended/cancelled, only to realise today that they had started chargng me again after the covid
restrictions lifted. I called to cancel again and was told I'd have to pay for another month because there is a 30 day notice period. I explained that I shouldn't have been charged in the first place and I'm not looking for any money back, just the 30 days waived to which the manager could only reply with, "You agreed to a suspension" and "its in the contract". I feel super let down by this and felt an immense amount of judgement from the other staff working behind the counter.

Always a pleasure, great community and staff members, most machines are quiet easy to understand and the staff are quiet hapoy to show you how to use the machines and what would be best for you for results

Despite the current situation with COVID-19, management refused to give any grace with ending my subscription. Not to mention the poor communication as to when they were continuing payments. So now I have to watch them take my money while not been able to use the gym.

Not interested in health and well-being. Just a big ol’ cash grab.

Would not recommend this gym to anyone!

Very poor communication over covid time.

Sign you up with empty promises they don't deliver on. Example: I was told I could attend free classes which included yoga when I signed up. Then was told I'd have to pay an extra free once I was locked into a contact.

Trainer sessions did nothing for me as I didn't learn how to do a single proper technique. Just through me on machines and said go! I signed up with a 3x trainer sessions included. Yet in those sessions I receive no help me to get me in the direction I wanted to go. I specifically said I wanted more mobility which was my reason for joining, but it seem the trainers were only interested in training you if want "gains" as thats the only knowledge they have in their arsenal.

Lady manager is on a power trip and will SAY anything to keep you, yet wont deliver on her promises and will argue that what she has delivered what she promised when its just not true.

Trainers and managers are there to take your money and not give you individualised results.

Over priced for what they deliver.

Potential is there. Management is not. Customer service is not there. You never get calls back when promised. Yet face to face staff are nice and friendly.

Was advised to purchase a trial pass to try the gym facilities before becoming a manger with intention of mainly doing yoga which I was excited about, however when bought $30 pass was denied access to yoga class and not refunded. Only $30 but the principle here is note worthy. Whilst initially the manager was very eager and wanting me to try the gym out, the response to incorrectly advised information from the club about trial pass was indifferent and arrogant.

Loudest gym I’ve ever been in, this gym has a huge difference in atmosphere to the other gyms. Everyone drops their weights, all the other Goodlifes have a “don’t drop” etiquette rule. The squat racks are always full. Doesnt ever seem to be a quiet time.

Music is blasted and the spin / area classes aren’t in a separate room and you can hear the loud microphone of the instructor.

Staff are nice and friendly. Haven’t had an issue with any of them.

Plenty of lockers, can bring your own padlock. Bathrooms are decent, clean enough to feel comfortable changing in. There is a bit of a smell.

Overall it’s not the most outstanding gym but it gets the job done.

The facilities are great, perfect location! However the receptionists are rude and impolite. They are not professionals and refuse to provide clear answers regarding any issues with payments. They are not interested to follow up any matter in relation to client payments.