Gold Coast Medical Precinct - Varsity Lakes

We have been with this clinic for over 3 years and was under the care of Dr. Rupa Sehgal. We have always found Dr. Rupa Sehgal and the clinic staff very kind and helpful and we are sure the other doctors will be just as helpful.

Me and my family have been going here for 3 years and they’ve been wonderful. They’re really flexible with their bookings, although they can sometimes be busy like most doctors, they’re definitely worth it. They’re caring and really want to help, not just rush you in and out. We usually see Dr Rupa there. She is very caring and give best advice. The nurses are really great with children, very kind and patient. Exactly what you want and need in a long-term family doctor, highly recommend.

Have been seeing Dr Rupa for some time now due to a back condition/mental health. Very caring and fair Dr who has assisted me through many queries and concerns over the years.

I now have a severe ear canal infection from a doctor who didn’t pay attention to my symptoms and instead insisted to flush the wax out of my ear, which has now caused swimmers ear and intense pain and swelling. On my second visit back I was wrongly prescribed amoxicillin which did nothing for the problem. It wasn’t until my third visit that I saw Dr Kothari who diagnosed it correctly and gave me the right prescriptions

I had a telehealth appointment to get a medical certificate at 2: 40pm, i had not heard from the doctor so i rang reception at 4: 30pm, phoebe was lovely & apologised for the dr.with no follow up from the doctor i rang reception again at 5: 10pm then Dr Pankaj Kothari finally rang at 5: 15pm saying he has tried to call when reception staff told me that he hadn’t tried yet, he asked where my workplace was (field of work would’ve been relevant). I have recently moved to the gold coast and this was the first drs i have been to therefore he said he did not have my medical history, i had written this all down in the documents when i went there for the first time as well as telling Dr Rupa.pretty disappointed as i am very sick at the moment and woke up for this appointment to take the phone call.

So irresponsible doctor Rupa. We almost got miscarriage because of her irresponsible behaviour in an emergency situation she didn't guide us correctly. Moreover, people on reception use harsh language and DO WHATEVER YOU WANNA DO this sort of language to people who are already in depression because of these guys.

Good environment and doctor and receptionist

Doctor was solution focused and friendly

Only thing was the $20 registration fee.

I found it stupid that I need to pay someone,
for the right to be their client [and pay them some more]

I asked the receptionist what was the cost to the clinic for registering my as a client. He couldn’t answer. But then again, he is an employee and just doing his job so it’s not his fault. So I don’t blame him and he was still friendly despite my frustration. Kudos for that, sincerely.

So irresponsible doctor Rupa. She doesn’t talk to patient even in an emergency. STRONGLY NOT RECOMMENDED.

I have been attending GCMP since 2018 and have been very happy with the level care I have received from Dr Rupa. She's Amazing person always listens and care. Would highly recommend her. I always feel comfortable talking to her about any health issues. Thank you Dr Rupa

Pretty rubbish experience, called the wrong name multiple times and doctor didnt repeat a prescription that i need.find somewhere else if you can

Never going back. Unbelievable this place is even open.

30 minute wait in the practice with 1 other patient in the entire place. I went in for an ear wash, which I get done regularly elsewhere, so I understand the process. My doctor was literally blowing her nose WHILE completing the procedure with NO gloves on. Best part, after the procedure.my ears are still blocked and she informed me it's just the water in my ears from the procedure. Waste of time and hygienically un-ethical. Well done Gcmp

Do not use this medical practice under any circumstance. Use a different one close by if you must. It's absolutely diabolical. I visited the "medical practice" today to have my Covid vaccine. A student "nurse" took me into a room and started lecturing me that I did not qualify which is absolute nonsense. I walked out and advised the medical receptionist, who was pleasant given the experience from the student "nurse". I explained the student "nurse" refused to provide me the jab. She said she clarified with the "practice manager" that I qualified under new ATAGI guidelines that came into effect today. She said to sit down and she'll clarify. The "practice manager" then took me into the same room with the "student nurse" and with two other students, so there were 4 people, all lecturing me that I didn't qualify as the medical practice doesn't listen or watch news, they go by their own rules. I ended up walking out as I was so shocked this "medical practice" has time to lecture patients. I will report this "medical practice" to ATAGI for negligence and the medical board for misconduct as there are not qualified medical professionals working in this establishment. Read the reviews, they speak for themselves.

Really unprofessional staff on the reception, I have booked my appointment, and when I turned on they said you don’t have any appointment for today. It’s so disappointed

Said to come in at 8am for a vaccination. Nurse didn’t arrive till 8.30? Then didn’t get the shot till 8.45… poorly run and organised business.

I have been attending GCMP since 2016 and have been very happy with the level care I have received. Dr Rupa and Dr Shirlina are the 2 doctors who I regularly see for any health concerns and would highly recommend them for their high level of care, knowledge and empathy and always feel comfortable talking to them about any health issues.

I noticed a lot of negative comments regarding wait times. As a health practitioner myself, I can understand that it's not uncommon to sometimes run behind schedule. Not all patient cases are straight forward, there can be urgent appointments that need to be squeezed in and sometimes there can be more than one problem that needs addressing. If you feel very unwell and don't want to have an unexpected wait, to avoid being uncomfortable I would recommend calling ahead of your appointment to see if there are any delays but generally I haven't had to wait too long to be seen and rarely need to do this.

At the end of the day, the GPs at this practice are great. It can be very hard to find a good doctor, but I can 100% recommend Dr Rupa and Dr Shirlina:)

Fitted me in as a new patient, very friendly practice, easy to find and park, Dr Rupa was very kind and the reception staff were very welcoming and helpful

I have been going to Gold Coast Medical Precinct 2 1/2 the years now and have they have been very accommodating taking me in for last minute appointments. Dr Rupha is amazing listens and is always there for you and staff at reception as very lovely.

Went for my first and second Covid Vaccination and both times booked right at 8am when the clinic opens and both times I waited 20 mins to see the nurse as the doctor had not yet arrived and had to be present for the injection. Please don't book patients in at 8am if you can never start at this time, it's disrespectful to waste patients' time.

Very bad experience, the reply on reviews without genuine apologize. Too much excuses. The attitude of staffs are far below Australia Standard. They always blame patient, their attitude are even not better than the potted plant! Complain to them is absolutely useless. I only can blame the QLD government "How can they issue license to this kind of people? "

Reception are lovely. Medical staff are polite and accommodating. Wouldn't hesitate to recommend.