freedom - Aspley

Rang this store today to see if they could update an order with more items for me. Thank you Hannah for your prompt and professional service

Mornington bed frame is beautiful, however the 6 final screws to put the bed together were missing from the pack.

I've spent more than $500 online in curtains which came quite fast to collect at this store. Later I realized I needed a $4 joiner that after more than a week after my online purchase it hasn't arrived. I called the store today and after waiting 10 min on the phone they just told me I just need to wait for the pick up confirmation. They simply ignored a $4 order and forgot to process it.

THE most dreadful experience Eve signed contract in early Jan mid June still NO cooktop NO oven NO range hood NO sink … appalling workmanship damaged my polished floors he sawed wood ON my polished floors IN the kitchen house filled with saw dust when asked why Prestigious Cabinets replied “ I would have to keep going up and down the stairs” now white fabric lamp cams rug covers in dust he pulled out cupboard left HUGE HOLES in wall BEHIND fridge tried to get it fixed Freedom don’t want to know you “ contact tradesmen “ YOURSELF you have to pay In FULL 5 days PRIOR to “ kitchen installation! States in contract appliance will come with kitchen.you get a bind h of cupboards NOT a kitchen! Left for approx a month NOT ONE appliance or sink! They don’t care they have your money! Do NOT TOUCH FREEDOM with a ten foot Pole! Use Future Building company workmanship amazing cannot do enough for you he is fixing all the dreadful workmanship from Freedom trades! You’re wasting your money going near Freedom! And you do not get a “ basic kitchen for 6 1/2 months at least! Dreadful dreadful dreadful

I visited your store looking for cushions and I was overwhelmed by choice. I was assisted by Hannah. I was treated with respect and patience. Thankyou Hannah for your time and patience. You are amazing. Wleveryhappy

Poor quality of products and very slow response to complaints. I ordered a dining table and a recliner lounge. The faulty dining table with splits was delivered and I placed a claim for a technician to come and look on 14 Dec 2022 to replace or fix. Today is 14 Jan 2023 and they still haven't contacted to arrange a visit yet. The online customer service hasn't even replied to my follow up emails to find out when they are going to call me after waiting for a month. Surprisingly, the online customer service team initially said they would contact me within 3~4 business days. Let's see how long it takes for them to contact me to get this right.

This store refuses to accept an order cancellation for a product that they cannot supply for another 3 - 6 weeks.

Poor customer service over the phone, no attempt at all to resolve issue. Will never purchase another item from Freedom ever again.

ACCC report submitted.

I love freedom and the products they sell. Though often over priced we have bought a lot of our home decor from there. Nevertheless the customer service has much to wish for. Most of them, even when spending thousands of dollars at a go act like they are doing you a favor. Though there are some exceptional exceptions. One who truly goes above and beyond to assist is Hannah. She has always provided the best service and always remains positive. Without her there we probably would have bought half of the things we have. Hannah you are a true star

Spent $7K on sofas. Was told they'd be "4-6 months". Took 8 months. One sofa was broken on arrival. Awful warranty claim experience.buggy phone system clearly designed to prevent you from ever reaching a human being. You're required to lodge a form and photos of "the problem". Even when you explain you can't photograph "the problem" because it's in the inoperable internal mechanism of the sofa, they refuse to progress the claim until they get a photo. Oh, and their delivery truck knocked over my letterbox as it left my property, and didn't bother to stop. UPDATE: despite their platitudes below.the only contact I've received is to again require the photos that physically can't be provided. Ridiculous.

Wasn't that impressed. Ofcorse it's expensive but when I walked in the sales lady was loudly explaining how unreliable freedom is with their deliveries of furniture and wanted to be "real" with the customer. It didn't intice me to want to spend any money on any of the over priced furniture so we walked back out.

Worst Kitchen company in Australia. Please do not book with them. We have been delayed and delayed over and over with no reasonable explanation provided. Poor customer service and we are still waiting for delivery, over 7 months from first meeting to delivery.

The team at Freedom Aspley have been absolutely wonderful to assist me to order my new couch. Every staff member I spoke to was really helpful. Thank you again.

If possible, try and avoid buying from Freedom! I ordered furniture over 7 months ago and it has still not arrived. When paying premium prices (upfront) it is a fair expectation to receive premium service. Sadly, this has not been the case. My delivery date has been moved from September, to October, to November and now to December. Whilst I suspect this is in part due to Covid-19, I have received very minimal contact from the company (no explanation of why my order is late, where it is, nor an apology). On each occasion I've had to follow-up with the store themselves who I suspect are stuck in-between a rock and hard place. I have ordered furniture from both Adairs and Early Settler whose products have not only been quality, but the service provided has also been impeccable. As such, If you are wanting quality furniture, coupled with wonderful and helpful customer service I would recommend these stores first.

I previously had terrible service here. Though the last two times was absolutely fabulous. I ended up speaking to the interior decorator there Penny and she was wonderful. I ended up getting the at home consult and it was worth every bit of the $150. So helpful and not pushy at all and actually listened to what I needed and wanted. I ended up buying two sets of lounges from them. I couldn't fault the service if anything it was the best service I've had in years. Keep up that great customer service.

Attended the Aspley store today to buy bedroom furniture. Unfortunately as we were avoided by every staff member we left empty handed. I'll order online.

Very friendly staff, lots of products to choose from at great prices. Only thing is the wait for an item. 14 weeks to get the coffee table we liked. Once covid settled we might come back. Thank you to Sarah for the excellent customer service.

Wow, just wow.got absolutely stuffed around with a pick up of a coffee table from their richlands warehouse.

Was advised that the table would be a flat pack but upon pick up it was a massive box which didn’t even fit our SUV. Dimension of the package was not even discussed with me when I purchased the item and just that it “should” fit. Called the store and the person over the phone was just straight up being a pr! Ck with no apologies or anything.

Ended up paying just so I can have the item.

Never going back and will be passing on this experience to everyone

Visited Aspley Freedom store on Sunday and was just browsing. Then Melissa the fabulous sales assistant came around asking if anyone needed assistance. I put up my hand and with a brilliant smile came and helped me with my queries. Nothing was too much, she explained everything about the product I was interested in. She was so pleasant and professional, I bought my patio sofa lounge! We love it! It was such a lovely experience.to have someone who enjoys her job and be so helpful. Also, have to mention the whole experience.as I then purchased a few other items, was great. If all stores had brilliant sales people like Melissa. I think sales would be up 150%. Take notice.brilliant sales people who are willing to help sell!
Thanks Melissa and the lovely environment you bring to this store!

Is nearly five months an acceptable delivery time (when originally told 9-11 weeks) ? Is it ok to send emails pushing out delivery dates with no other contact? We placed an order and paid over $3000 mid February 2021. Our original delivery dates were mid-to-end-of April. We were emailed in early April and told the new delivery date was to be mid June. Just now we have received another email pushing out the delivery to first week of July. Very poor timelines, very poor customer service. We won't be ordering from here again.

Absolutely lovely staff, incredibly helpful, and their interior design consultant gives fantastic style tips and advice! My go-to place now for furniture and classic design pieces.