freedom - Windsor

After unprofessional delivery issues with the couch we had ordered, we had called and visited the store where finally we were helped by Clive, who initially had sold us the couch. He was the most helpful and kind salesman that we had ever dealt with. We had expressed our concerns and he listened and did everything he could do to help the issue. Can not recommend and thank him enough for his professionalism and fixing the issue. Would definitely return solely for his service. Thanks Clive.

Dean was great. Told us about the Black Friday sale price on an item, knew how many were in stock and where, ordered one in, told us how long it would take to arrive and he was correct, helped us load it into our vehicle when it arrived (and it was heavy). Great customer service.

Don’ buy a kitchen from these people. They are keen to sign you up… once they do, the sales person is very difficult to contact and really is no longer interested… that is her job done. Here is what they DO NOT TELL you:
You need your own Plumber.
You need your own Electrician.
You need your own Tiler.
You need your own Builder / Handyman.
This extra cost outlay adds up to in excess of an extra $10,000.00.
Very average service in my opinion.
I will no longer be a customer of Freedom in any way.

If you are shopping for bedding, the choice is limited. Unlike beds that are plentyfull and reasonably priced

Love our new couch! The Noosa in Carrrick Snow. Comfy, but doesn’t look sloppy. Dean was our salesman - hunt him down if you need help, he will make the process so much easier… he listened to our Wishlist & gave us a thorough overview of the option without cornering us. We walked away feeling good about our decision.

Thank you to the very friendly gentleman that assisted me just on their closing time with a click and collect. Excellent customer service, greatly appreciated

They are friendly, they are helpful. The gentleman who tended to us was more interested in up-selling than listening to what we actually needed, which was hugely disappointing.

I do love Freedom, I love that the furniture is made in Australia and will continue to buy - I understand why they try and push for more though they need to make an effort that the suggestions they're making are fitting in with our budget and requirements and not pointing out the overly expensive items with inclusions that aren't needed.

Very disappointed when picking up my lounge not in the condition I bought it in. Grease stained and marked from being left in warehouse unwrapped. 2 emails sent to the team to ask for help, both ignored.

We got fantastic customer service when exchanging some plant pots this morning, friendly, helpful and prompt

If I wanted f@&king flat pack furniture I would have shopped at IKEA for a third of the price you f@&kerz. F@&k you!

Wonderful atmosphere and staff are so friendly and welcoming.
Service prior by phone to locate products in lighting was exceptional. I purchased what I was looking for.

Purchased a rug online. Was told the product was shipped from the Windsor store and waited over a month - when I questioned where it was I was sent an email saying it was no longer available and given a refund. Terrible communication and organisation…

Purchased kitchen dining table & chairs.
The upholstery on the chairs has deteriorated & Freedom suggested a 2 year warranty.
Not interested in any sort of assistance.
A retailer purchasing inferior product out of China & when product fails or compromised they have a no care attitude.
Stay away from this retailer!

Top furniture store. Dean was well acquainted with his products offering. Operating in his gift as an accomplished sales assistant. Products were as always high quality. We shared our previous experience with Freedom products nearly 40 years ago. Well worth a visit if you require updating your furniture or as simple as just cushions. Enjoy

Incredibly disappointing customer experience with the Freedom Windsor store.

I purchased 8x $300 dining room table chairs, one of which had a fault leg from the minute I opened the box. The Windsor store was the only store in Brisbane with the chairs in stock so I gave them a call.

Despite the chair being brand new and immediately out of the box, I was instructed to follow the 'warranty claims' process on the Freedom website, and that a swap wasn't 'store policy'.

When I asked to speak with the store manager (who was passing information through the store receptionist), I was told, "he is in a conference call that could go for a few hours". I requested that he call me back to which the receptionist responded "I don't want to make any promises, he will try call you back at some point".

My next point of call was the Freedom Newstead store (where my original order was placed). They apologised and explained to me that the stores were franchised and therefore customer service varied drastically from one store to the next. They then proceeded to arrange for a straight swap of my brand new chair.

Bottom line, steer clear of the Windsor store in case you ever need after-sales support. I'd give the Newstead store a go instead.

Do not waste your time! The sales people are very nice, but the company is very disorganised, unable to delivery the furniture. I purchased a couch that supposed to be delivered before Easter and today I received a message that it might be delivered middle of June. They keep changing the delivery dates every time you contact them. Also purchased 2 beds that was going to be delivered in April, and I had to cancel after receiving an estimated time to delivery on 5 August! Very frustrating.

This has been one of the worst experiences we have been through to organise a kitchen. I could not recommend this company in any way. The design seemed to go well until looking at plans and they were wrong and to get these fixed and to get in contact with them what a joke. The handles the stone, and and many more things did not add up. If this kitchen was a cheap job I still would not be happy with the service, but it wasn't. I hope they look at their service, planning and after sales care these can be improved. Their web site was a joke to work with. This should of been a stress free process. Go somewhere else.

Love this Freedom store. I have ordered my new sofa from here. Customer service is excellent and not rushed as in some sale-based environments.

Love the design, it took weeks to get our order. Other than that we had a good experience. Thank you.

Tried to contact twice! Never returned called or proactively advised of the delay of the product! Very disappointed!